4792 results found

1. Show when another engineer is in a ticket

   It would be useful to see when another engineer is looking at the same ticket as you, and potentially even show when they are typing. This prevents replying to the customer twice and potentially confusing them if someone has already done the work/replied.

   I have seen this feature in other helpdesks such as FreshDesk, for those who have remote workers this would be very useful

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   0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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2. Be able to hide tabs (Work from home, Network Discovery, Get rewards)

   I think it would be a good idea to be able to hide these tabs for certain roles
   EG we have a client that has an onsite technician and he has access to our ticketing system I do not want him to be able to see those tabs
   Our L1 techs should also not be able to see those tabs since we do not use them

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   0 comments  ·  Roles and Permissions  ·  Delete…  ·  Admin →
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3. meraki

   Meraki Dashboard/Device-Stats integration would be great

   12 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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4. Tickets show exact date

   Tickets in the ticket list should show the exact date and time of creation, and then "1 day ago" or whatever in parentheses.

   12 votes

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   3 comments  ·  Tickets  ·  Delete…  ·  Admin →
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5. knowledgebase on mobile app

   It would a huge time saver to have the ability for an agent to look up knowledge base articles we develop from the mobile app. Please consider this.

   12 votes

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   0 comments  ·  Delete…  ·  Admin →
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6. Anydesk universal download

   It would be nice to have a general AnyDesk download link to share on our website or with customers not having their device in Atera. something like sos.splashtop.com but for AnySesk.
   Likewise would be nice to have a quick connect option for AnyDesk in Atera, as we already have a valid license for it

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   1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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7. block windows 11

   Block Windows 11 on all devices recorded in Atera

   12 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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8. Network Discovery Improvement Ideas

   Suggestions:

   1. Ability to scan multiple subnets from one agent - don't try to be too clever here and lock us down to selecting a monitoring agent that has only been shown to have a matching internal LAN IP address for the subnet we are wanting to audit. We could be auditing an existing network that we have a management netwok on for example, so we know a node on that subnet can see the other subnets no issue, or we could be completely new to a network and want to start polling all of the known subnets from one agent to see how much info we can gather, manual entry for us gives us this flexibility

   2. Ability to add custom SNMP strings to start scanning on - obviously sometimes public might not be the SNMP community string, especially on a network takeover

   3. Flesh out the reporting section - allow us to drill down into WHAT OS's are aging - or WHAT is unreachable, rather than just showing a percentage

   4. Allow us to create SNMP / TCP / HTTP / Generic object types from things found in the network scan & then mark that as 'Monitored' in network discovery so we know we have something on this already and don't need to be alarmed that we've missed something. For example a network switch - we might want to say 'oh we want to monitor this as a proper SNMP object now' and being able to do that is far far quicker utilizing network discovery to cross these things off of a list instead of manually going to find all of these things and then creating those object types later on.

   Suggestions:

   1. Ability to scan multiple subnets from one agent - don't try to be too clever here and lock us down to selecting a monitoring agent that has only been shown to have a matching internal LAN IP address for the subnet we are wanting to audit. We could be auditing an existing network that we have a management netwok on for example, so we know a node on that subnet can see the other subnets no issue, or we could be completely new to a network and want to start polling all of the known subnets from one agent… more

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   1 comment  ·  Network Discovery  ·  Delete…  ·  Admin →
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9. Save Ticket View Mobile App

   Mobile Ap is rather limited. Ability to save views in the ticket view.

   12 votes

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   2 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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10. web based remote

    Web Based Remote Access Tool via Https browser. Currently Syncro has remote access via browser https., this is really good and removes the dependability from Slashtop (only works half time), Teamviewer (expensive) etc., if we can access device through browser that would be a very cool and much needed feature.

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    2 comments  ·  Delete…  ·  Admin →
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11. Unique calendar integration per technician

    Today, the integration is for 1 calendar per account - making us use a shared calendar

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    2 comments  ·  Tickets  ·  Delete…  ·  Admin →
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12. Acronis Advanced Email Security

    Acronis is offering a new Advanced Email Security feature I would like to try out. According to Atera support, this is not available in the current package. Please add/enable this feature.

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    1 comment  ·  Acronis  ·  Delete…  ·  Admin →
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13. Delete an agent for offline devices

    Setting to automatically delete an Agent from a Customer after it has been offline for a specified period

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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14. Remote Access Loopback to Remote Desktop with Autologin with stored Creds

    Other RMM/PSA's have the ability to 'remote desktop' in to the machine via a loopback from its remote control app, AND logs in with stored admin credentials. This let's technicians login as admin without needing to know the admin creds.

    The same Atera competitor even cycles the admin password automaticly after x time, Making credential security even higher

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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15. ticket notifications

    When a ticket is submitted via email or via portal, a ticket notification goes to the user via ticket automation.
    However, if a ticket is submitted by one user for another, we will change the Contact on the ticket to accurately reflect who needs to be serviced to resolve the issue. With other PSAs I have worked with, this would have the ability to trigger a notification to the new user that a ticket has been created/modified. Atera doesn't have that notification as an option in the Automation settings.

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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16. Add "Recent Processes" view to the device you click on

    When you click on a device you can see the Metrics/Software/Hardware/Profiles etc. however you cannot see the recent processes that are running or have ran in the past on that device you are clicked on. The only way to see this to my knowledge is to click on reports and then go into Recent Processes. Can you add the ability to see recent processes when you click on a device? It would be nice to see a visual of the recent processes kind of like how you can see the cpu and memory metrics or hard drive space used. This would simply just make it easier to see what is going on within the device you are clicked on.

    When you click on a device you can see the Metrics/Software/Hardware/Profiles etc. however you cannot see the recent processes that are running or have ran in the past on that device you are clicked on. The only way to see this to my knowledge is to click on reports and then go into Recent Processes. Can you add the ability to see recent processes when you click on a device? It would be nice to see a visual of the recent processes kind of like how you can see the cpu and memory metrics or hard drive space used. This… more

    12 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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17. Device Availability Report

    It would be nice to have the ability to run a report device for device up/down over the past X days/months.

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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18. Celsius to Fahrenheit for alert thresholds

    Please allow changing from Celsius to Fahrenheit for alert thresholds

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    1 comment  ·  Alerts  ·  Delete…  ·  Admin →
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19. Disable forced 2FA

    Most of us are IT Professionals and we don't need Atera telling us how to do our jobs, we can come up with some pretty interesting passwords. We don't need FORCED 2FA. I like that it is an option but should not be forced on your users, we are paying for this software, we should be able to use it as we wish and we accept responsibility if we mess up. I have left other vendors for the same thing I really don't want to leave Atera.

    12 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. Device Monitoring Improvements

    More details Device monitoring capabilities

    12 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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