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  1. We would like to see a option to have scripts assigned to certain technicians so not everyone can see all cloned scripts. We are looking to add customer technicians which allows them only to access tickets/devices for that customer with will work ok, but there is no option for segmentation of scripts. This technicians would be able to see all clones used for other customers. Same goes for Thresholds/IT Automation.

    11 votes

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  2. Multi-tenant customer management:
    Within our organization we are one of 14 different branches, to our knowledge Atera does not currently have any way for us to associate a customer to which branches provide that customer with support. For example, say we have 3 branches and 6 Unique Customers we need to be able to associate the customers as per the below:
    Parent Company
    - Branch A

    Customer A
    Customer B

    • Branch B

      Customer A
      Customer B
      Customer C

    • Branch C

      Customer A
      Customer D
      Customer E
      Customer F

    It would also be helpful to have dashboard views and alerts that…

    11 votes

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    0 comments  ·  Customers  ·  Admin →
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  3. HTML Editor for Quick Reply Email Templates
    Option to view the HTML Editor for Sumernote added to toolbar its only add 1 tag more in the code

    codeview: toggle wysiwyg and html editing mode
    https://summernote.org/deep-dive/

    Already Released for the Email Templates but no for the Quick Reply Templates.

    12 votes

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    0 comments  ·  Tickets  ·  Admin →
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  4. Print or export reports such as Recent Processes. we update many machines using the scripting process, and would like to have a list of the results, rather than having to use the print page of the browser.

    11 votes

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    2 comments  ·  Reports  ·  Admin →
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  5. It would be useful to see when another engineer is looking at the same ticket as you, and potentially even show when they are typing. This prevents replying to the customer twice and potentially confusing them if someone has already done the work/replied.

    I have seen this feature in other helpdesks such as FreshDesk, for those who have remote workers this would be very useful

    11 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  6. Ability to put a ticket on hold, if e.g. you are waiting for spareparts.

    When being put on hold, it should be removed from the ticket queue, and put into a Hold queue that resides on the dashboard.

    When you get the spareparts, you should be able to change it to an open ticket and it fails back into the ticket queue.

    11 votes

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    0 comments  ·  Tickets  ·  Admin →
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  7. Integration von Trendmicro Worry Free MSP Solutions
    - Rollout Antivirus on Clients and Server
    - Monitoring Trendmicro Events in Atera

    11 votes

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  8. We have locations with an SDWAN setup where the public IP address of domain controllers change. Each time this happens network scanning stops because the scanning is based off of the public IP address of the server. We would like to be able to set up scanning simply based on the Private addresses.

    11 votes

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  9. We should have the ability to enforce password complexity or multi factor authentication on the customer portal as it currently has weak security and is an easy way for threat actors to glean organizational technical information.

    11 votes

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  10. A double check needs to put on the tickets. I have now had at least three tickets that for some reason have no invoices attached to them and trying to double check against things is a NIGHTMARE. Once a ticket has had an invoice made against it, there needs to be some sort of way of looking at the ticket and knowing there is an invoice made against it.

    11 votes

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    0 comments  ·  Billing  ·  Admin →
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  11. It would a huge time saver to have the ability for an agent to look up knowledge base articles we develop from the mobile app. Please consider this.

    11 votes

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  12. Please create a way to hide "Network Discovery" from the menu for those of use not interested in purchasing that feature. Having "Network Discovery" with a "+1" bubble is visually annoying.

    11 votes

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  13. Use FIPS 140 compliant cryptographic algorithms for Agent Communications. Customers that have Compliancy requirements are unable to work with Atera Limiting our use case.

    11 votes

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    2 comments  ·  Agent  ·  Admin →
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  14. Mobile Ap is rather limited. Ability to save views in the ticket view.

    11 votes

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    1 comment  ·  Mobile App  ·  Admin →
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  15. Web Based Remote Access Tool via Https browser. Currently Syncro has remote access via browser https., this is really good and removes the dependability from Slashtop (only works half time), Teamviewer (expensive) etc., if we can access device through browser that would be a very cool and much needed feature.

    11 votes

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  16. As a new agent is installed and appears in the Atera console a script (or multiple scripts) would run automatically, like installing RMM software or AV or other, not on a schedule but as soon as it's detected. this would NOT run in existing agents, only new ones as they come online

    11 votes

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  17. The filtering devices, when looking through devices for available patches it would be nice to sort by the patches column so instead of searching through the whole list, we can see all the devices with pending patches sorted to the top of the list and go through these. It would be extremely helpful if the sorting could be applied to all columns.

    11 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. Acronis is offering a new Advanced Email Security feature I would like to try out. According to Atera support, this is not available in the current package. Please add/enable this feature.

    11 votes

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    1 comment  ·  Acronis  ·  Admin →
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  19. It would be very useful if we can use SMS providers such as twilio and others to integrate to your RMM and have a portal where we can perform tasks like sending notifications to clients, or receiving MFA messages etc.

    11 votes

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  20. I would love to see a contract builder that looks like this:

    Contract Name:
    Client Name:
    Term:
    Billing Cycle: [weekly, monthly, yearly]
    Bill base amount: [Enter amount or select Asset/Services List*]
    Add Work from Home count? Y/N | Work from Home extended fee per user:
    Add Backups Y/N | Backup Rate per instance:
    Add Endpoint Security Y/N | Number of Seats: | Price per seat:
    Block hours? Y/N
    Number of Block hours:
    Block hours refresh cycle [Same as Billing, Weekly, Monthly, Yearly]
    Charge for billable hours in excess of block hours? Y/N
    - Onsite Business hours: $ / [hour, day,…

    11 votes

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    0 comments  ·  Billing  ·  Admin →
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