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Multi-tenant customer management

Multi-tenant customer management:
Within our organization we are one of 14 different branches, to our knowledge Atera does not currently have any way for us to associate a customer to which branches provide that customer with support. For example, say we have 3 branches and 6 Unique Customers we need to be able to associate the customers as per the below:
Parent Company
- Branch A

Customer A
Customer B

  • Branch B

    Customer A
    Customer B
    Customer C

  • Branch C

    Customer A
    Customer D
    Customer E
    Customer F

It would also be helpful to have dashboard views and alerts that are specific to the branch we actually work in and the customers associated with our branch, otherwise we are wasting time looking at alerts for customers supported by another branch entirely.

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abigael abigael shared this idea  ·   ·  Report…  ·  Admin →
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  • Dough Fritter commented  ·   ·  Report

    Allow access from one tenant to another tenant from IT department to MSP colloboration and manage agent from MSP license. For Example, i am a MSP but my client has a IT department and subscribed with atera. But due to the license issue, they are not willing to purchased or share us a license. We as a MSP will have difficulties to managed their devices if we do not have cross tenant sharing features but with such integration, this only allow IT department license to share to MSP license only as a fair play policy. Hopefully atera will look into this which will benefits MSP.

  • jon johnson commented  ·   ·  Report

    I have atera for my msp use. I just onboarded a client that already has atera for internal IT.

    What im looking for is a global login or guest login that i could leverage my existing license to work with the client .

    some way i could share my existing scripts/monitors/ automations and avoid having to pay for a seat on their tenant.

  • Kirill Semenov commented  ·   ·  Report

    Sign in to multiple accounts in same browser and switch between them with ease and avoid logging in and out all the time or opening incognito windows to sign in multiple accounts. As we have more than one atera account we are managing this option will really make our lives easier.