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5046 results found

  1. Integration von Trendmicro Worry Free MSP Solutions
    - Rollout Antivirus on Clients and Server
    - Monitoring Trendmicro Events in Atera

    11 votes

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  2. SNMP library given by Atera directly instead of going and searching for it online

    11 votes

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    0 comments  ·  Agent  ·  Admin →
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  3. We have locations with an SDWAN setup where the public IP address of domain controllers change. Each time this happens network scanning stops because the scanning is based off of the public IP address of the server. We would like to be able to set up scanning simply based on the Private addresses.

    11 votes

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  4. We should have the ability to enforce password complexity or multi factor authentication on the customer portal as it currently has weak security and is an easy way for threat actors to glean organizational technical information.

    11 votes

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  5. A double check needs to put on the tickets. I have now had at least three tickets that for some reason have no invoices attached to them and trying to double check against things is a NIGHTMARE. Once a ticket has had an invoice made against it, there needs to be some sort of way of looking at the ticket and knowing there is an invoice made against it.

    11 votes

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    0 comments  ·  Billing  ·  Admin →
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  6. Please create a way to hide "Network Discovery" from the menu for those of use not interested in purchasing that feature. Having "Network Discovery" with a "+1" bubble is visually annoying.

    11 votes

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  7. Mobile Ap is rather limited. Ability to save views in the ticket view.

    11 votes

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    1 comment  ·  Mobile App  ·  Admin →
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  8. Web Based Remote Access Tool via Https browser. Currently Syncro has remote access via browser https., this is really good and removes the dependability from Slashtop (only works half time), Teamviewer (expensive) etc., if we can access device through browser that would be a very cool and much needed feature.

    11 votes

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  9. As a new agent is installed and appears in the Atera console a script (or multiple scripts) would run automatically, like installing RMM software or AV or other, not on a schedule but as soon as it's detected. this would NOT run in existing agents, only new ones as they come online

    11 votes

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  10. The filtering devices, when looking through devices for available patches it would be nice to sort by the patches column so instead of searching through the whole list, we can see all the devices with pending patches sorted to the top of the list and go through these. It would be extremely helpful if the sorting could be applied to all columns.

    11 votes

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    0 comments  ·  Devices  ·  Admin →
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  11. Acronis is offering a new Advanced Email Security feature I would like to try out. According to Atera support, this is not available in the current package. Please add/enable this feature.

    11 votes

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    1 comment  ·  Acronis  ·  Admin →
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  12. It would be very useful if we can use SMS providers such as twilio and others to integrate to your RMM and have a portal where we can perform tasks like sending notifications to clients, or receiving MFA messages etc.

    11 votes

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  13. I would love to see a contract builder that looks like this:

    Contract Name:
    Client Name:
    Term:
    Billing Cycle: [weekly, monthly, yearly]
    Bill base amount: [Enter amount or select Asset/Services List*]
    Add Work from Home count? Y/N | Work from Home extended fee per user:
    Add Backups Y/N | Backup Rate per instance:
    Add Endpoint Security Y/N | Number of Seats: | Price per seat:
    Block hours? Y/N
    Number of Block hours:
    Block hours refresh cycle [Same as Billing, Weekly, Monthly, Yearly]
    Charge for billable hours in excess of block hours? Y/N
    - Onsite Business hours: $ / [hour, day,…

    11 votes

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    0 comments  ·  Billing  ·  Admin →
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  14. Please introduce the ability to change the contact for multiple tickets at once. It'd be very beneficial to be able to select all the tickets pertaining to a contact and change said contact without having to access each ticket to do so.

    11 votes

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    1 comment  ·  Tickets  ·  Admin →
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  15. Having the remoting tools be FIPS compliant would be a big improvement.

    11 votes

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  16. I find that it can take a good couple of minutes for the remote access/status to come back online. Sometimes I have to do a reboot with the client on the phone and we end up making small talk whilst Atera/Splashtop decides to give me access. Not sure why the delay but it happens across all of my end devices. Can Atera increase the polling time that checks to see if a device is online?

    11 votes

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    1 comment  ·  Devices  ·  Admin →
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  17. Be notified when a device has not been patched for a certain number of days...

    11 votes

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    1 comment  ·  Alerts  ·  Admin →
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  18. 11 votes

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    1 comment  ·  Billing  ·  Admin →
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  19. We need a travel costs with different possibilities, as a lump sum or charged with time. Preferably stored in the contract so that you can mark this as a checkbox on a ticket.

    11 votes

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    1 comment  ·  Billing  ·  Admin →
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  20. The possibility to exclude an alert on an hardware by only clicking 'IGNIORE'

    Sometime the alert is not acceptable for some hardware and this alert comback every day.

    11 votes

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    1 comment  ·  Alerts  ·  Admin →
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