5051 results found
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Trouble Ticket Detail Templates
I would like Atera to implement a Ticket Detail Template feature within the New Ticket screen, specifically under the Enter Ticket Details field . This enhancement would introduce a dropdown menu that allows users to select from predefined templates, helping streamline ticket creation and ensure consistency in language, formatting, and technical detail.
How it Would Work:
Dropdown Placement: Above or below the Enter Ticket Details field, a dropdown menu labeled “Insert Template” would allow users to select a predefined ticket detail template.Template Management:
Templates would be configured by Admins in the Admin center.Each template should include:
Formatted text,…10 votes -
Able to deploy patches from mobile app
Would be nice to be able to do patching form the mobile device app when you are on the go or need to patch a software but don't have access to a laptop etc.
10 votes -
Improve User interface for SNMP devices
SNMP Devices UI is not friendly.
1)Passwords are behind 3 Menu clicks
2) Not possible to reorder OIDs
3) Not Possible to edit an OID to change text or condition value
4) Include a field to display the unit of a specific value .. Example MB, minutes, etc
4) would be great to add some simple arithmetic functions. some of OID numbers need to be divided by a value to make more sense of them. Example Storage use
5) Add the option to graph a value over time10 votes -
A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff
A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff?
10 votes -
Task manager
Can you please bring back sorting through processes in task manager?
10 votes -
one place for customer portal options
All options for the portal should be under one admin section. At the moment the default options for tickets seen and other items are under "Account Settings" I feel all customer portal options should be under "Customer Portal" including customisable options.
10 votes -
Resolve CVEs detected
Expand what the CVE's risks are without having to open a new page and being able to fix these risks especially if they are software related that require an update or open ports that need to be closed not just report the issue.
10 votes -
Activity Status Ticket Flow Rule
We need an option to create a Ticket Automation Rule based off the Activity Status and not just the ticket status. Case in point, we want a rule that will change a ticket's status to "Pending" whenever the ticket activity status is set to "Awaiting Requestors Response" so our SLA is paused.
10 votes -
Patch pre download
Pre Patch Download. It would be nice if you could schedule the download of patches prior to the patch profile running. Some updates are large and this can greatly increase time to run patching. An option to download the patches prior to the patch installation would help improve readiness of patching and avoid conflicts with other scheduled tasks.
10 votes -
Windows Update from devices dashboard
Need the ability to push out windows updates en masse from the devices dashboard, similar to pushing a script to multiple computers or assigning an automation profile. This would come in handy when something was missed during a scheduled install or a batch of new machines.
10 votes -
dashboard
Hi, would it be possible to implement the ability to create and save multiple types of dashboards?
Among the interesting things, it would be wonderful to have the customer pointer on the map with green, orange, red coloring based on the criticality of the problems detected for each customer.
10 votes -
event viewer
The event viewer window is very small, we should be able to maximize this window. Also, it would be very good to be able to filter and search for specific events. Actually, the "Event Viewer" option from the devices is not very usable.
10 votes -
Licences renewal management for 3rd party softwares
The only missing tool for me is a way to assign prices, renewal dates and reminders to the software inventory. For exemple, I'd like to assign the date and price for when and how much my next renewal of Autocad will be needed. Then having a report which shows how much and when we need to spend for licences. It would be a huge planning tool.
10 votes -
Billing User License
It would be super beneficial if I had an account that could not remote into any machines; but could have access to the billing, and reports for clients.
Right now it does not make $ense to pay for a tech license just so my accountant can see the billing information and reconcile the invoices.
10 votes -
exclude preview updates
i would like to have the option to exclude "Preview Updates" from Patch-management. we dont need to be beta testers for Windows-Updates ^^
10 votes -
visual map of connectivity network discovery
We want to see a visual map of our devices showing their connectivity path.
10 votes -
Scan QR code on the mobile app.
Scan QR code on the mobile app. We create a QR code for each device that we monitor and then it would be nice if we could scan it with the mobile app
10 votes -
More than one device for a user
We have multiple Autodesk users who use desktops in the office but also have laptops for site visits. It would be great to be able to assign more than one device to a user.
10 votes -
Active Directory on premises servers Users manage
we have multiple Active directory servers for diffrent diffrent customers nees to manage user count and other details
10 votes -
Ability to remove Webroot from the GUI
Add the ability to remove "Webroot" options from the GUI. If we didnt sign up for the Add-In, it shouldn't be there.
10 votes
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