4712 results found

1. Add customised Agent download links to the customer portal

   It would be really useful to have the custom agent version available as a download link in the customer portal for self install. Here's how it would work -

   1. We setup the customer and add their users
   2. The user can then login to the customer portal
   3. On the first page they land on there should be links to the custom agent install for Windows & Mac based on the company they are in within Atera.

   The biggest problem we have is deploying the agent to remote users. The Mac agent especially as it requires multiple commands to be run from terminal to work. There is no reason this cannot be made into an auto generated script, downloadable from the portal.

   It would be really useful to have the custom agent version available as a download link in the customer portal for self install. Here's how it would work -

   1. We setup the customer and add their users
   2. The user can then login to the customer portal
   3. On the first page they land on there should be links to the custom agent install for Windows & Mac based on the company they are in within Atera.

   The biggest problem we have is deploying the agent to remote users. The Mac agent especially as it requires multiple commands to be run from… more

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   1 comment  ·  Agent  ·  Delete…  ·  Admin →
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2. Report about the quantity of the agents installed.

   An option to get the overall quantity of the agents installed in every client's space.

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   1 comment  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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3. Separate permissions for creating New Clients

   A separate permission that we can turn on/off to allow members of a Role to create new clients. I am not comfortable with the idea of allowing all of our technicians Full Admin Access just to have the ability to create a new client/customer.

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   1 comment  ·  Roles and Permissions  ·  Delete…  ·  Admin →
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4. detailed report of tickets

   The ability to report all logged tickets for a customer for a time period.
   Not only the summary and amount but the actual content of tickets. Dates, times, entries and content. In this way the customer gets real insight in the work we perform for him.

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   2 comments  ·  Reports  ·  Delete…  ·  Admin →
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5. Tickets show exact date

   Tickets in the ticket list should show the exact date and time of creation, and then "1 day ago" or whatever in parentheses.

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   3 comments  ·  Tickets  ·  Delete…  ·  Admin →
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6. Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.

   Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.

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   1 comment  ·  Alerts  ·  Delete…  ·  Admin →
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7. AnyDesk - Paste Clipboard as Keystrokes

   AnyDesk is a really good tool, but for us it's let down by one thing, missing a button to paste your clipboard as keystrokes.

   Splashtop has this feature and it's invaluable for us, as we use it to paste complex passwords into server logon screens. Unfortunately CRTL C and CTRL V doesn't work on these password boxes.

   So when logging in to a server using AnyDesk, we have to type out really complex passwords which can take some time as they are all different.

   A 'Paste Clipboard as Keystrokes' button will go amazingly with the newly implemented CTRL ALT DEL button!

   Thanks

   AnyDesk is a really good tool, but for us it's let down by one thing, missing a button to paste your clipboard as keystrokes.

   Splashtop has this feature and it's invaluable for us, as we use it to paste complex passwords into server logon screens. Unfortunately CRTL C and CTRL V doesn't work on these password boxes.

   So when logging in to a server using AnyDesk, we have to type out really complex passwords which can take some time as they are all different.

   A 'Paste Clipboard as Keystrokes' button will go amazingly with the newly implemented CTRL ALT DEL… more

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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8. Compact Ticket View

   When viewing tickets it would be brilliant if we could have a more compact view of the tickets so that we can see more tickets on one screen, similar to Zendesk or Freshdesk. The current ticket view is huge and you can only see around 5-6 tickets on the screen at a time.

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   4 comments  ·  Tickets  ·  Delete…  ·  Admin →
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9. Audit Report for All Companies not just one at a time.

   I won't the ability to export the audit report to excel for all computers, not just by a one company at a time.

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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10. Notes field for Devices or custom field (text)

    Notes field for Devices or custom field (text) does not allow for carriage returns for formatting. This only allows for continuous one line text. Example:

    1. Hello
    2. Goodbye
    3. Hello Again

    It shows up like this on the notes field for devices:

    1. Hello 2. Goodbye 3. Hello Again

    This is not a good way to view our notes on the devices screen. We need to be able to format them.

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. Sort Devices by needing restart

    Great that the list of devices shows if they need a restart. Would like to be able to sort that list to show only the ones that need a restart.

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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12. Network Discovery Manual Scan Button

    It would be great to be able to run a manual scan after making changes to IP addresses on printers and related network IP based equipment.

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    0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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13. chat

    Can we have the ability for CHAT to start maximised and not minimised.

    As all my clients just ignore it when its minimised !

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    0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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14. Update timeline for devices

    You installed the Atera agent on a computer running Windows 7 in 2019, and then during its time it's been in place upgraded to Windows 10, taken a few Windows 10 build updates and is now on 21h2, or that Mac that was running Catalina when you last got in front of it, but it's now on Monterey.

    A visual timeline of these updates and patches would be very helpful. For those of us left floundering during the first day after Microsoft broke L2TP recently with an update, it would have been a great tool for piecing together "we've got 50 units across 4 clients now unable to connect their VPN and looking in their update timeline they all took this update last night/this morning".

    Those cases of "my computer was working perfectly for ages and now the printer and VPN haven't worked all week" would be easier to troubleshoot if you could look on a timeline and see that the user first had problems on Tuesday and on Monday night they upgraded from Big Sur to Monterey (an actual issue we had this week with the upgrade breaking VPN and print drivers)

    in the SMB space, a lot of users have no clue as to what updates have run (especially Mac users) or even if they have run, and why should they, but knowing about them will help us as their MSP to stay informed and resolve issues.

    You installed the Atera agent on a computer running Windows 7 in 2019, and then during its time it's been in place upgraded to Windows 10, taken a few Windows 10 build updates and is now on 21h2, or that Mac that was running Catalina when you last got in front of it, but it's now on Monterey.

    A visual timeline of these updates and patches would be very helpful. For those of us left floundering during the first day after Microsoft broke L2TP recently with an update, it would have been a great tool for piecing together "we've got… more

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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15. Customized Ticket Options

    We need the ability to edit, delete, add our own ticket status, ticket priority, ticket impact, ticket type, and product family.

    For example, what if I wanted to place a ticket into pending materials, or pending third party.

    Then what if we wanted to pull a report of all tickets in said status? or view all tickets currently assigned to that status?

    What if we wanted to change the priority and link that to SLA timers. For example, low should be changed to Normal so that the end-users do not think their request/issue is of low priority?

    What if we did not want to use the ticket impact at all? We should be able to disable it.

    What if we wanted to change the ticket type, such as Issue, Question, Training, Project related. or Misc. Related ?

    What if for product family we wanted to add categories, such as hardware, software, networking, telecom, server, etc. etc. etc.

    Not having the ability to change per our business needs restricts us from using Atera, therefore we cannot become Atera customer because of the lack of functionality and customization for our own labeling, tracking, reporting.

    Sure, we could use custom fields, but the Atera system forces us to use their status, priority, impact, and type still. So, it is useless to create custom fields, in that regard, as we will end up having to do double work, essentially.

    We need the ability to edit, delete, add our own ticket status, ticket priority, ticket impact, ticket type, and product family.

    For example, what if I wanted to place a ticket into pending materials, or pending third party.

    Then what if we wanted to pull a report of all tickets in said status? or view all tickets currently assigned to that status?

    What if we wanted to change the priority and link that to SLA timers. For example, low should be changed to Normal so that the end-users do not think their request/issue is of low priority?

    What if we… more

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    1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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16. Show additional Agent memory information

    Spare slots. Type of Memory, would be really handy when looking to upgrade to see at a glance what type of memory it is, ie DDR4, clock speed etc so can easily order a ew stick of RAM

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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17. Wake Mac machines when for no PC deployments.

    Majority of my deployments are Apple only. Please add wake functionality to work for the Mac side when no PC is there.

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    1 comment  ·  Agent  ·  Delete…  ·  Admin →
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18. Firmware audit

    Collect firmware version of network devices such as router, switches, printers and pull the actual version from the vendors to get a full overview of the patch state. Maybe let the community add information about the firmware sources/fields and location where to find the actual version from the vendor.
    This could be report like or build into the smtp/device agent.

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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19. Default ticket priority

    Be able to change default ticket priority from Low to Medium or other value.

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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20. Microsoft Lifecycle (End of life for Microsoft product)

    Really need to visualy see if a computer run on supported version of Windows.
    Really helpfull to replace some old computer or just upgrade to a newer version of windows. (Server and workstation).

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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