4689 results found
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The ability to run scripts at User logon like you would a script delivered via GPO. As an MSP I like to keep the secret sauce close to home
The ability to run scripts at User login like you would a script delivered via GPO. As an MSP I like to keep the secret sauce close to home and not on the client's servers.
10 votes -
Possibility of having same email address for 2 contacts
Ability to have the same email address for 2 contacts. Also, to be able to save a contact without an email
10 votes -
IPAM
IPAM Module to manage the IP in the network
10 votes -
TPM Status & Version
Add TPM Status with Version
10 votes -
View all displays
Viewing all displays while using the RMM takeover method to view the clients machine using splashtop RMM client.
Currently only have the option to view a single display at once.
10 votes -
Increase Atera Online Backup Retention Period
I would like the ability to increase the retention period for Atera Online Backups. At the moment I believe it is defaulted to only retaining the last 30 days. It would be nice if we could change that period on a monthly basis. For example the last three months would be a good start. Using archive points is not a suitable solution because it does not cull older backups and they will just grow and grow.
10 votes -
Chat Widget For Websites
I would like to see the ability to have a chat widget (similar to what you use for your support) but for us to add to our website to allow clients / customers to chat directly with us via Atera. Instead of having to use third party chat apps and then copy and create tickets manually.
This seems like something that should be fairly easily implemented and I believe that many users would love this feature!
10 votes -
Increase 3rd Party Patch Library Regardless of Install Source
Currently you only offer 17 third party apps for patching. Competitors have many more and without the need for the software to be installed via Chocolaty. Please consider increasing this library.
10 votesHello, Thanks so much for submitting your idea!
We have recently increased our software repository and the list can be viewed in our knowledge base article: https://support.atera.com/hc/en-us/articles/360015462840-Automate-software-patching
If you have any additional requests, please drop them in the feature or reach out to the team.
Thank you.
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Password Folders/ Sections
It would be nice to have separate Folders for Password. So that it is easier to manage and sort through the passwords.
Under Passwords we can have customizable folders with the different Password types. i.e. Windows Logins, Email, and so on
10 votes -
A few more items in API
Would like in API that there was a coupling between invoices, contracts and customers.
would be nice to see which contracts / contractID an invoice/invoice line was based on ..
and to have a clientID in the billing information10 votes -
Barracuda Cloud-to-Cloud Backups Integration
Acronis has a per GB charge. Barracuda has a per user model, so it is a flat fee with no per GB charge and no limit on data storage or number of backups.
10 votes -
10 votes
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contract
Have a Master contract (I.e. MSA) with multiple billing types (I.e. Per Agent, Per Server, Per Network Device, Bulk Hours and T&M) under it. Start & Finish dates set per the MSA.
Right now, I have 5 contracts for a client to manage the MSA agreement I have signed with them.
10 votes -
Allow Technician Roles to Support Work From Home Feature
Currently, I was informed that the only way that a Technician can support Atera's "Work from Home" feature is to elevate them to be Admins. This will also give them access to billing information the way we have our roles set. The "Desktop Remote Management" and "Server Remote Management" roles should allow technicians to be able to support the Work From Home feature without granting them access to Full Admin rights, but currently it does not work that way.
10 votes -
"suspend" button to suspend monitoring and automations for a customer
Let say that a customer is not paying you and you want to temporary suspend any kind of monitoring and automations.
A "suspend" button to to that to every PC for that customer will be great. So in a click I can suspend and then re-enable all my personalized threshold, all my automations, all my scripts, etc.. without have to do that manually for every PC
10 votes -
domotz
please integrate with Domotz network monitoring system for ticket automation.
10 votes -
be able to change font size
when replying to ticket you are unable to change the font size so when you are pasting things from other websites into your reply the font sizing for the whole email is off
10 votes -
Automate chat onboarding
Client would like an easy onboarding for the chat feature. When they push the agent there is an automated process but if they wish to push the cat, they need to manually do it through an e-mail. Instead, they want to automate it.
10 votes -
Permission Levels
Provide more permission to users.
Give permission to assign to folders to not just admin, permission to create IT automation too.10 votes -
password
Would it be possible to get Atera to set a minimum length for passwords to say 12 or 15 characters to help protect account compromises. Or to be able to have this ability per customer. So Admin of Ateras can set the minimum length.
10 votes
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