4769 results found
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Wake on Lan Automation
Wake on Lan for Updates via Automate
10 votes -
Compact Ticket View
When viewing tickets it would be brilliant if we could have a more compact view of the tickets so that we can see more tickets on one screen, similar to Zendesk or Freshdesk. The current ticket view is huge and you can only see around 5-6 tickets on the screen at a time.
10 votes -
Audit Report for All Companies not just one at a time.
I won't the ability to export the audit report to excel for all computers, not just by a one company at a time.
10 votes -
Notes field for Devices or custom field (text)
Notes field for Devices or custom field (text) does not allow for carriage returns for formatting. This only allows for continuous one line text. Example:
- Hello
- Goodbye
- Hello Again
It shows up like this on the notes field for devices:
- Hello 2. Goodbye 3. Hello Again
This is not a good way to view our notes on the devices screen. We need to be able to format them.
10 votes -
Sort Devices by needing restart
Great that the list of devices shows if they need a restart. Would like to be able to sort that list to show only the ones that need a restart.
10 votes -
Network Discovery Manual Scan Button
It would be great to be able to run a manual scan after making changes to IP addresses on printers and related network IP based equipment.
10 votes -
chat
Can we have the ability for CHAT to start maximised and not minimised.
As all my clients just ignore it when its minimised !
10 votes -
Update timeline for devices
You installed the Atera agent on a computer running Windows 7 in 2019, and then during its time it's been in place upgraded to Windows 10, taken a few Windows 10 build updates and is now on 21h2, or that Mac that was running Catalina when you last got in front of it, but it's now on Monterey.
A visual timeline of these updates and patches would be very helpful. For those of us left floundering during the first day after Microsoft broke L2TP recently with an update, it would have been a great tool for piecing together "we've got…
10 votes -
Customized Ticket Options
We need the ability to edit, delete, add our own ticket status, ticket priority, ticket impact, ticket type, and product family.
For example, what if I wanted to place a ticket into pending materials, or pending third party.
Then what if we wanted to pull a report of all tickets in said status? or view all tickets currently assigned to that status?
What if we wanted to change the priority and link that to SLA timers. For example, low should be changed to Normal so that the end-users do not think their request/issue is of low priority?
What if we…
10 votes -
Show additional Agent memory information
Spare slots. Type of Memory, would be really handy when looking to upgrade to see at a glance what type of memory it is, ie DDR4, clock speed etc so can easily order a ew stick of RAM
10 votes -
filter by serial number
Would like the ability to filter by serial number in the 'views'
10 votes -
Firmware audit
Collect firmware version of network devices such as router, switches, printers and pull the actual version from the vendors to get a full overview of the patch state. Maybe let the community add information about the firmware sources/fields and location where to find the actual version from the vendor.
This could be report like or build into the smtp/device agent.10 votes -
Default ticket priority
Be able to change default ticket priority from Low to Medium or other value.
10 votes -
Microsoft Lifecycle (End of life for Microsoft product)
Really need to visualy see if a computer run on supported version of Windows.
Really helpfull to replace some old computer or just upgrade to a newer version of windows. (Server and workstation).10 votes -
Would like to be able to tell if a device has an encrypted hard drive. Would also like to be able to run a report that shows all devices wit
Would like to be able to tell if a device has an encrypted hard drive. Would also like to be able to run a report that shows all devices with encrypted drives.
10 votes -
memory ram module configuration
It would be useful to display the number of memory slots and view the population status to better assess ram upgrades.
10 votes -
Send Email when Block Hour Contracts Is Almost Done
Contract: when a block-hour contract comes to almost the end, possibility to send an email and say "only a few hours left."
10 votes -
The ability to run scripts at User logon like you would a script delivered via GPO. As an MSP I like to keep the secret sauce close to home
The ability to run scripts at User login like you would a script delivered via GPO. As an MSP I like to keep the secret sauce close to home and not on the client's servers.
10 votes -
Possibility of having same email address for 2 contacts
Ability to have the same email address for 2 contacts. Also, to be able to save a contact without an email
10 votes -
TPM Status & Version
Add TPM Status with Version
10 votes
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