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5048 results found

  1. Can we have the ability for CHAT to start maximised and not minimised.

    As all my clients just ignore it when its minimised !

    10 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  2. You installed the Atera agent on a computer running Windows 7 in 2019, and then during its time it's been in place upgraded to Windows 10, taken a few Windows 10 build updates and is now on 21h2, or that Mac that was running Catalina when you last got in front of it, but it's now on Monterey.

    A visual timeline of these updates and patches would be very helpful. For those of us left floundering during the first day after Microsoft broke L2TP recently with an update, it would have been a great tool for piecing together "we've got…

    10 votes

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    0 comments  ·  Agent  ·  Admin →
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  3. We need the ability to edit, delete, add our own ticket status, ticket priority, ticket impact, ticket type, and product family.

    For example, what if I wanted to place a ticket into pending materials, or pending third party.

    Then what if we wanted to pull a report of all tickets in said status? or view all tickets currently assigned to that status?

    What if we wanted to change the priority and link that to SLA timers. For example, low should be changed to Normal so that the end-users do not think their request/issue is of low priority?

    What if we…

    10 votes

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    1 comment  ·  Tickets  ·  Admin →
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  4. I want to be able to set a 'last seen' threshold as a filter in the Devices view.

    Right now, I can sort by all online, or all devices. I want to be able to see all recent devices while excluding retired or seldom-used ones (for example, when reporting on patching).

    I also want to be able to sort by last seen, to be able to locate the oldest device records and modify or update as necessary.

    10 votes

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    1 comment  ·  Devices  ·  Admin →
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  5. Majority of my deployments are Apple only. Please add wake functionality to work for the Mac side when no PC is there.

    10 votes

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  6. Collect firmware version of network devices such as router, switches, printers and pull the actual version from the vendors to get a full overview of the patch state. Maybe let the community add information about the firmware sources/fields and location where to find the actual version from the vendor.
    This could be report like or build into the smtp/device agent.

    10 votes

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    0 comments  ·  Devices  ·  Admin →
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  7. Really need to visualy see if a computer run on supported version of Windows.
    Really helpfull to replace some old computer or just upgrade to a newer version of windows. (Server and workstation).

    10 votes

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    1 comment  ·  Devices  ·  Admin →
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  8. Having issues with getting Network Discover to work on Doman Controller. It would also be nice to be able to ABORT the discovery, instead of waiting for a timeout. Also, when it does fail, perhaps give some idea of the reason, i.e. Network Credentials, Firewall/Getting blocked. I am using the trial, and this is a huge issue if I can't get this to work.

    10 votes

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  9. Right now the options in Atera for handling inbound email are to only create tickets for known contacts or to create contacts when emails come in. A 3rd option would help things a ton if we could say to only create contacts, if the email domain is one listed on a customer.

    10 votes

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    2 comments  ·  PSA Tools  ·  Admin →
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  10. The ability to run scripts at User login like you would a script delivered via GPO. As an MSP I like to keep the secret sauce close to home and not on the client's servers.

    10 votes

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  11. It would be great to have the option to run an automation profile on a specific agent computer on demand, the way we can scripts. I know we can setup automation profiles, assign customers or agents, then run them on everything they are assigned to. That works fine most of the time. Having the option to not just run scripts on demand for specific agents, but also automation profiles the same way would save us a lot of support time. Possibly even running an automation profile on an alert, the way we can assign scripts now.

    10 votes

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  12. Ability to have the same email address for 2 contacts. Also, to be able to save a contact without an email

    10 votes

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    0 comments  ·  Customers  ·  Admin →
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  13. IPAM Module to manage the IP in the network

    https://github.com/phpipam/

    10 votes

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  14. Add TPM Status with Version

    10 votes

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    1 comment  ·  Devices  ·  Admin →
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  15. Viewing all displays while using the RMM takeover method to view the clients machine using splashtop RMM client.

    Currently only have the option to view a single display at once.

    10 votes

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  16. I would like to see the ability to have a chat widget (similar to what you use for your support) but for us to add to our website to allow clients / customers to chat directly with us via Atera. Instead of having to use third party chat apps and then copy and create tickets manually.

    This seems like something that should be fairly easily implemented and I believe that many users would love this feature!

    10 votes

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    1 comment  ·  Agent  ·  Admin →
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  17. Currently you only offer 17 third party apps for patching. Competitors have many more and without the need for the software to be installed via Chocolaty. Please consider increasing this library.

    10 votes

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    Hello, Thanks so much for submitting your idea!

    We have recently increased our software repository and the list can be viewed in our knowledge base article: https://support.atera.com/hc/en-us/articles/360015462840-Automate-software-patching

    If you have any additional requests, please drop them in the feature or reach out to the team.


    Thank you.

  18. It would be nice to have separate Folders for Password. So that it is easier to manage and sort through the passwords.

    Under Passwords we can have customizable folders with the different Password types. i.e. Windows Logins, Email, and so on

    10 votes

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    0 comments  ·  Customers  ·  Admin →
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  19. Would like in API that there was a coupling between invoices, contracts and customers.

    would be nice to see which contracts / contractID an invoice/invoice line was based on ..
    and to have a clientID in the billing information

    10 votes

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  20. 10 votes

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    2 comments  ·  Tickets  ·  Admin →
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