5092 results found
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Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.
Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.
10 votes -
AnyDesk - Paste Clipboard as Keystrokes
AnyDesk is a really good tool, but for us it's let down by one thing, missing a button to paste your clipboard as keystrokes.
Splashtop has this feature and it's invaluable for us, as we use it to paste complex passwords into server logon screens. Unfortunately CRTL C and CTRL V doesn't work on these password boxes.
So when logging in to a server using AnyDesk, we have to type out really complex passwords which can take some time as they are all different.
A 'Paste Clipboard as Keystrokes' button will go amazingly with the newly implemented CTRL ALT DEL…
10 votes -
Compact Ticket View
When viewing tickets it would be brilliant if we could have a more compact view of the tickets so that we can see more tickets on one screen, similar to Zendesk or Freshdesk. The current ticket view is huge and you can only see around 5-6 tickets on the screen at a time.
10 votes -
Audit Report for All Companies not just one at a time.
I won't the ability to export the audit report to excel for all computers, not just by a one company at a time.
10 votes -
Public Notes in ticket - don't send email
Would like to enter public notes (available to contact/customer in portal) but choose whether to send update via email or just add note to ticket.
10 votes -
Notes field for Devices or custom field (text)
Notes field for Devices or custom field (text) does not allow for carriage returns for formatting. This only allows for continuous one line text. Example:
- Hello
- Goodbye
- Hello Again
It shows up like this on the notes field for devices:
- Hello 2. Goodbye 3. Hello Again
This is not a good way to view our notes on the devices screen. We need to be able to format them.
10 votes -
Patch Filtering
Reporting Criteria.........When doing patches, if you exclude patches, they still show up in the reportings as overdue/missing. Example: I do not patch automagically say HARDWARE updates. When you do a patch report, it looks horrible because it showing as MISSING, which it IS, but INTENTIONALLY. There needs to be a way to filter out for reporting purposes to see truly "what is missing".
10 votes -
Sort Devices by needing restart
Great that the list of devices shows if they need a restart. Would like to be able to sort that list to show only the ones that need a restart.
10 votes -
Software Inventory Report - Device Name
Software Inventory Reports - Device Name Missing
When we view Software Inventory Reports in Atera, we can click the pop out icon under the Number of Devices column to view the device(s) that the software is on, but when we export a report, we don't see the device(s). For my team, this typically leads to me going back into Atera to find that information whenever we're reviewing licensing, tracking down rogue programs, planning to onboard a new client, etc., and then manually adding that in a spreadsheet.10 votes -
Network Discovery Manual Scan Button
It would be great to be able to run a manual scan after making changes to IP addresses on printers and related network IP based equipment.
10 votes -
chat
Can we have the ability for CHAT to start maximised and not minimised.
As all my clients just ignore it when its minimised !
10 votes -
Update timeline for devices
You installed the Atera agent on a computer running Windows 7 in 2019, and then during its time it's been in place upgraded to Windows 10, taken a few Windows 10 build updates and is now on 21h2, or that Mac that was running Catalina when you last got in front of it, but it's now on Monterey.
A visual timeline of these updates and patches would be very helpful. For those of us left floundering during the first day after Microsoft broke L2TP recently with an update, it would have been a great tool for piecing together "we've got…
10 votes -
Customized Ticket Options
We need the ability to edit, delete, add our own ticket status, ticket priority, ticket impact, ticket type, and product family.
For example, what if I wanted to place a ticket into pending materials, or pending third party.
Then what if we wanted to pull a report of all tickets in said status? or view all tickets currently assigned to that status?
What if we wanted to change the priority and link that to SLA timers. For example, low should be changed to Normal so that the end-users do not think their request/issue is of low priority?
What if we…
10 votes -
Show additional Agent memory information
Spare slots. Type of Memory, would be really handy when looking to upgrade to see at a glance what type of memory it is, ie DDR4, clock speed etc so can easily order a ew stick of RAM
10 votes -
last seen
I want to be able to set a 'last seen' threshold as a filter in the Devices view.
Right now, I can sort by all online, or all devices. I want to be able to see all recent devices while excluding retired or seldom-used ones (for example, when reporting on patching).
I also want to be able to sort by last seen, to be able to locate the oldest device records and modify or update as necessary.
10 votes -
Wake Mac machines when for no PC deployments.
Majority of my deployments are Apple only. Please add wake functionality to work for the Mac side when no PC is there.
10 votes -
Firmware audit
Collect firmware version of network devices such as router, switches, printers and pull the actual version from the vendors to get a full overview of the patch state. Maybe let the community add information about the firmware sources/fields and location where to find the actual version from the vendor.
This could be report like or build into the smtp/device agent.10 votes -
Microsoft Lifecycle (End of life for Microsoft product)
Really need to visualy see if a computer run on supported version of Windows.
Really helpfull to replace some old computer or just upgrade to a newer version of windows. (Server and workstation).10 votes -
Cancel network discovery DC scan
Having issues with getting Network Discover to work on Doman Controller. It would also be nice to be able to ABORT the discovery, instead of waiting for a timeout. Also, when it does fail, perhaps give some idea of the reason, i.e. Network Credentials, Firewall/Getting blocked. I am using the trial, and this is a huge issue if I can't get this to work.
10 votes -
Create contacts for emails only from known domains
Right now the options in Atera for handling inbound email are to only create tickets for known contacts or to create contacts when emails come in. A 3rd option would help things a ton if we could say to only create contacts, if the email domain is one listed on a customer.
10 votes
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