4786 results found
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Ability to deploy Helpdesk agent with specific parameter.
Example: enable chat, add html forwarding if they click on helpdesk, or execute a CMD, add email to option, in case specific client needs to reach support for specific software, they might select Request help for Program A and that will open their outlook with email send to programA@support.com. Also with custom form for specific client per deployment.
10 votes -
Filtering in Customer Dashboard
Like to have the A,B,C,......Z filtering back in the Customer dashboard.
10 votes -
Set an alert if a service is on
Add the option to make a threshold item to alert if a service is On.
10 votes -
Survey
satisfaction survey in french
10 votes -
Expand the ticket reply window
The default ticket reply window size is not only fixed size but too small, can be difficult to scroll in - can we make it draggable to enlarge or at least 25-30% larger?
9 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Slashtop Chatting
Have the option to chat with end users through SplashTop without having to remotely connect to their machines.
9 votes -
Integration with Intel vPro
Allow for direct integration with Intel vPro to allow remote KVM, power control, virtual media, event logs, etc.
9 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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ESET Protect Integration
Integration of ESET Protect with Atera Portal - App store
9 votes -
View-only technician role
Option to create view-only technicians without purchasing an additional license
9 votes -
Atera Agent Version
Would it be possible to display the Atera Agent version in the device details in the top grey box. Have some sort of traffic light system for Up to date / needs updating (Minor update) / Out of date (Immediately needs updating) , An upgrade button next to it would be really helpful.
A system report for this would also be helpful, but is not as essential.
This has been flagged due to a large number of older clients on 1.8.0.3 going offline in January as the updates have not been applied and the security parameters/support having been changed.
We…9 votes -
Helpdesk Agent Features
Allow tickets to be created from the helpdesk agent, Not requiring a redirect to the customer portal. When the user clicks "Open Ticket" put a pop-up in the middle of there screen that displays the ticket request. Allow then to capture their screen from it as well. Being able to upload files directly from there and gathering a report of the computer and attaching that to the ticket would be a great add on aswell.
9 votes -
Manage "task manager"
Device > Manage > Task Manager
It would be nice to have a search field at the top, similar to Device > Manage > Software Inventory.9 votes -
The ability for technicians to make MS Teams calls to contacts from within a ticket.
It would be nice to have the ability to make a MS Teams call to the contact within a ticket.
9 votes -
Merging tickets should merge cc'd recipients
Scenario: we have two tickets: Ticket A, and a duplicate, Ticket B. Before realizing they were duplicates, tech responds to Ticket B and add's cc recipients. After realizing the tickets are duplicates, Ticket B is merged into Ticket A. The cc'd recipients on Ticket B should also merge into Ticket A
I found in Support Request #451828 that it is the designed behavior to drop CC'd recipients from Ticket B when merged with Ticket A. It would be much more useful if this behavior was the opposite; allowing a more fluid ticket conversation that is not disrupted by the merge…
9 votes -
Add hard disk metrix in the dasboard
Please add hard disk metrix in the dasboard like the cpu & ram
9 votes -
Please change the 2FA method. The current one is really bad
Please change the 2FA method. The current one is really bad
9 votes -
HTML Editor for email signature
Please add the option to edit the HTML-Code for email signatures in "My Profile".
9 votes -
Knowledge
Need WYSWIG Knowledgebase creation with images. Plain text is too basic.
9 votes -
File explorer in Devices
it would be nice to have a File Explorer feature in Manage Devices so we can open the File Explorer of a Device and check for files, folders, sizes etc without the need of connecting remotely. We should have the ability to take actions like deletion, rename etc such as the common windows file explorer.
9 votes -
Have chat open automatically and not ask for user to accept the chat
Have chat open automatically and not ask for user to first accept the chat especially as the chat is not branded in anyway.
In it's current form I feel the chat is unlikely to be useable in production.
9 votes
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