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4765 results found

  1. View-only technician role

    Option to create view-only technicians without purchasing an additional license

    9 votes

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    0 comments  ·  Roles and Permissions  ·  Admin →
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  2. Please add software parameters also for URL uploads (files larger than 1.5GB) (Private Software Repository)

    Please add software parameters also for URL uploads (files larger than 1.5GB) (Private Software Repository).
    This is really important for us to be able to really use the Private Software Repository.

    9 votes

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    0 comments  ·  Admin →
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  3. Helpdesk Agent Features

    Allow tickets to be created from the helpdesk agent, Not requiring a redirect to the customer portal. When the user clicks "Open Ticket" put a pop-up in the middle of there screen that displays the ticket request. Allow then to capture their screen from it as well. Being able to upload files directly from there and gathering a report of the computer and attaching that to the ticket would be a great add on aswell.

    9 votes

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    1 comment  ·  Helpdesk Agent  ·  Admin →
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  4. Manage "task manager"

    Device > Manage > Task Manager
    It would be nice to have a search field at the top, similar to Device > Manage > Software Inventory.

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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  5. The ability for technicians to make MS Teams calls to contacts from within a ticket.

    It would be nice to have the ability to make a MS Teams call to the contact within a ticket.

    9 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  6. Merging tickets should merge cc'd recipients

    Scenario: we have two tickets: Ticket A, and a duplicate, Ticket B. Before realizing they were duplicates, tech responds to Ticket B and add's cc recipients. After realizing the tickets are duplicates, Ticket B is merged into Ticket A. The cc'd recipients on Ticket B should also merge into Ticket A

    I found in Support Request #451828 that it is the designed behavior to drop CC'd recipients from Ticket B when merged with Ticket A. It would be much more useful if this behavior was the opposite; allowing a more fluid ticket conversation that is not disrupted by the merge…

    9 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  7. Add hard disk metrix in the dasboard

    Please add hard disk metrix in the dasboard like the cpu & ram

    9 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  8. Functionality to create automatic maintenance schedules

    Currently there is no option to create schedules where devices automatically go into, and out of, maintenance mode where no alerts are generated. This would be extremely useful as we have regular patching windows, client requested maintenance windows, etc where we need to make sure that no alerts are created. Thank you.

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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  9. Please change the 2FA method. The current one is really bad

    Please change the 2FA method. The current one is really bad

    9 votes

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    0 comments  ·  Security  ·  Admin →
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  10. HTML Editor for email signature

    Please add the option to edit the HTML-Code for email signatures in "My Profile".

    9 votes

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    1 comment  ·  User Interface  ·  Admin →
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  11. Knowledge

    Need WYSWIG Knowledgebase creation with images. Plain text is too basic.

    9 votes

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    0 comments  ·  Tickets  ·  Admin →
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  12. File explorer in Devices

    it would be nice to have a File Explorer feature in Manage Devices so we can open the File Explorer of a Device and check for files, folders, sizes etc without the need of connecting remotely. We should have the ability to take actions like deletion, rename etc such as the common windows file explorer.

    9 votes

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    3 comments  ·  Devices  ·  Admin →
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  13. Have chat open automatically and not ask for user to accept the chat

    Have chat open automatically and not ask for user to first accept the chat especially as the chat is not branded in anyway.

    In it's current form I feel the chat is unlikely to be useable in production.

    9 votes

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    0 comments  ·  User Interface  ·  Admin →
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  14. Create tickets from Vulnerabilities / Vulnerability alerts

    Allow tickets to be created and assigned from vulnerabilities associated with devices or sites. Eg - If there is a critical update for Microsoft, alert technicians and allow a ticket to be created and assigned to a technician so status of remediation can be monitored and managed.

    9 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  15. Auto-assign Agent to a contact

    Use AI to auto assign a device to a contact based on the usage. I think auto-assign might be bit aggressive at time, but it will be good if there is a landing page which will show tentative contact for each device and Admin can just use confirm all to assign devices to contacts.

    Devices are rotated during onboarding or office shuffle. Its pointless to manually change when Atera can use user login info to determine the user for the device.

    9 votes

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    0 comments  ·  Agent  ·  Admin →
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  16. Gathering Metrics Refresh

    When making a change on a device, we have to wait for Atera to realise there has been a change. Please give us the option to use a refresh button such as "Get Agent Metrics now" or something similar in order to essentially force Atera to get the most up to date information it can.

    9 votes

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    0 comments  ·  Agent  ·  Admin →
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  17. AI Chat bot/Ticket recommendations to be trained from past tickets and not from the internet

    AI Chat bot/Ticket recommendations to be trained from past tickets and not from the internet

    9 votes

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    1 comment  ·  Admin & Core platform  ·  Admin →
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  18. Better structure to the KB

    It would be nice if we could build a deeper KB tree. Currently it can only be two layers deep.
    L1: Category
    L2: Section
    It would be nice if we could go at least 1 layer deeper and have subsections.

    9 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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  19. Want to be able to know how many screens are connected to a computer

    Want to be able to know how many screens are connected to a computer

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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  20. I would love to have the knowledge base on the phone application, even if it’s read only

    9 votes

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    0 comments  ·  Mobile App  ·  Admin →
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