5048 results found

1. chat

   Can we have the ability for CHAT to start maximised and not minimised.

   As all my clients just ignore it when its minimised !

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   0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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2. Update timeline for devices

   You installed the Atera agent on a computer running Windows 7 in 2019, and then during its time it's been in place upgraded to Windows 10, taken a few Windows 10 build updates and is now on 21h2, or that Mac that was running Catalina when you last got in front of it, but it's now on Monterey.

   A visual timeline of these updates and patches would be very helpful. For those of us left floundering during the first day after Microsoft broke L2TP recently with an update, it would have been a great tool for piecing together "we've got 50 units across 4 clients now unable to connect their VPN and looking in their update timeline they all took this update last night/this morning".

   Those cases of "my computer was working perfectly for ages and now the printer and VPN haven't worked all week" would be easier to troubleshoot if you could look on a timeline and see that the user first had problems on Tuesday and on Monday night they upgraded from Big Sur to Monterey (an actual issue we had this week with the upgrade breaking VPN and print drivers)

   in the SMB space, a lot of users have no clue as to what updates have run (especially Mac users) or even if they have run, and why should they, but knowing about them will help us as their MSP to stay informed and resolve issues.

   You installed the Atera agent on a computer running Windows 7 in 2019, and then during its time it's been in place upgraded to Windows 10, taken a few Windows 10 build updates and is now on 21h2, or that Mac that was running Catalina when you last got in front of it, but it's now on Monterey.

   A visual timeline of these updates and patches would be very helpful. For those of us left floundering during the first day after Microsoft broke L2TP recently with an update, it would have been a great tool for piecing together "we've got… more

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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3. Customized Ticket Options

   We need the ability to edit, delete, add our own ticket status, ticket priority, ticket impact, ticket type, and product family.

   For example, what if I wanted to place a ticket into pending materials, or pending third party.

   Then what if we wanted to pull a report of all tickets in said status? or view all tickets currently assigned to that status?

   What if we wanted to change the priority and link that to SLA timers. For example, low should be changed to Normal so that the end-users do not think their request/issue is of low priority?

   What if we did not want to use the ticket impact at all? We should be able to disable it.

   What if we wanted to change the ticket type, such as Issue, Question, Training, Project related. or Misc. Related ?

   What if for product family we wanted to add categories, such as hardware, software, networking, telecom, server, etc. etc. etc.

   Not having the ability to change per our business needs restricts us from using Atera, therefore we cannot become Atera customer because of the lack of functionality and customization for our own labeling, tracking, reporting.

   Sure, we could use custom fields, but the Atera system forces us to use their status, priority, impact, and type still. So, it is useless to create custom fields, in that regard, as we will end up having to do double work, essentially.

   We need the ability to edit, delete, add our own ticket status, ticket priority, ticket impact, ticket type, and product family.

   For example, what if I wanted to place a ticket into pending materials, or pending third party.

   Then what if we wanted to pull a report of all tickets in said status? or view all tickets currently assigned to that status?

   What if we wanted to change the priority and link that to SLA timers. For example, low should be changed to Normal so that the end-users do not think their request/issue is of low priority?

   What if we… more

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   1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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4. last seen

   I want to be able to set a 'last seen' threshold as a filter in the Devices view.

   Right now, I can sort by all online, or all devices. I want to be able to see all recent devices while excluding retired or seldom-used ones (for example, when reporting on patching).

   I also want to be able to sort by last seen, to be able to locate the oldest device records and modify or update as necessary.

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   1 comment  ·  Devices  ·  Delete…  ·  Admin →
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5. Wake Mac machines when for no PC deployments.

   Majority of my deployments are Apple only. Please add wake functionality to work for the Mac side when no PC is there.

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   1 comment  ·  Agent  ·  Delete…  ·  Admin →
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6. Firmware audit

   Collect firmware version of network devices such as router, switches, printers and pull the actual version from the vendors to get a full overview of the patch state. Maybe let the community add information about the firmware sources/fields and location where to find the actual version from the vendor.
   This could be report like or build into the smtp/device agent.

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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7. Microsoft Lifecycle (End of life for Microsoft product)

   Really need to visualy see if a computer run on supported version of Windows.
   Really helpfull to replace some old computer or just upgrade to a newer version of windows. (Server and workstation).

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   1 comment  ·  Devices  ·  Delete…  ·  Admin →
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8. Cancel network discovery DC scan

   Having issues with getting Network Discover to work on Doman Controller. It would also be nice to be able to ABORT the discovery, instead of waiting for a timeout. Also, when it does fail, perhaps give some idea of the reason, i.e. Network Credentials, Firewall/Getting blocked. I am using the trial, and this is a huge issue if I can't get this to work.

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   0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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9. Create contacts for emails only from known domains

   Right now the options in Atera for handling inbound email are to only create tickets for known contacts or to create contacts when emails come in. A 3rd option would help things a ton if we could say to only create contacts, if the email domain is one listed on a customer.

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   2 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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10. The ability to run scripts at User logon like you would a script delivered via GPO. As an MSP I like to keep the secret sauce close to home

    The ability to run scripts at User login like you would a script delivered via GPO. As an MSP I like to keep the secret sauce close to home and not on the client's servers.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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11. Run Automation Profiles on-demand on specific agents (like scripts)

    It would be great to have the option to run an automation profile on a specific agent computer on demand, the way we can scripts. I know we can setup automation profiles, assign customers or agents, then run them on everything they are assigned to. That works fine most of the time. Having the option to not just run scripts on demand for specific agents, but also automation profiles the same way would save us a lot of support time. Possibly even running an automation profile on an alert, the way we can assign scripts now.

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    1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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12. Possibility of having same email address for 2 contacts

    Ability to have the same email address for 2 contacts. Also, to be able to save a contact without an email

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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13. IPAM

    IPAM Module to manage the IP in the network

    https://github.com/phpipam/

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    1 comment  ·  PSA Tools  ·  Delete…  ·  Admin →
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14. TPM Status & Version

    Add TPM Status with Version

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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15. View all displays

    Viewing all displays while using the RMM takeover method to view the clients machine using splashtop RMM client.

    Currently only have the option to view a single display at once.

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    1 comment  ·  Delete…  ·  Admin →
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16. Chat Widget For Websites

    I would like to see the ability to have a chat widget (similar to what you use for your support) but for us to add to our website to allow clients / customers to chat directly with us via Atera. Instead of having to use third party chat apps and then copy and create tickets manually.

    This seems like something that should be fairly easily implemented and I believe that many users would love this feature!

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    1 comment  ·  Agent  ·  Delete…  ·  Admin →
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17. Increase 3rd Party Patch Library Regardless of Install Source

    Currently you only offer 17 third party apps for patching. Competitors have many more and without the need for the software to be installed via Chocolaty. Please consider increasing this library.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea!

    We have recently increased our software repository and the list can be viewed in our knowledge base article: https://support.atera.com/hc/en-us/articles/360015462840-Automate-software-patching

    If you have any additional requests, please drop them in the feature or reach out to the team.

    
    

    Thank you.

18. Password Folders/ Sections

    It would be nice to have separate Folders for Password. So that it is easier to manage and sort through the passwords.

    Under Passwords we can have customizable folders with the different Password types. i.e. Windows Logins, Email, and so on

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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19. A few more items in API

    Would like in API that there was a coupling between invoices, contracts and customers.

    would be nice to see which contracts / contractID an invoice/invoice line was based on ..
    and to have a clientID in the billing information

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    1 comment  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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20. Allow CC and BCC on all ticket replies, whether using desktop or mobile app
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    2 comments  ·  Tickets  ·  Delete…  ·  Admin →
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