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5046 results found

  1. Have a Master contract (I.e. MSA) with multiple billing types (I.e. Per Agent, Per Server, Per Network Device, Bulk Hours and T&M) under it. Start & Finish dates set per the MSA.

    Right now, I have 5 contracts for a client to manage the MSA agreement I have signed with them.

    10 votes

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  2. Currently, I was informed that the only way that a Technician can support Atera's "Work from Home" feature is to elevate them to be Admins. This will also give them access to billing information the way we have our roles set. The "Desktop Remote Management" and "Server Remote Management" roles should allow technicians to be able to support the Work From Home feature without granting them access to Full Admin rights, but currently it does not work that way.

    10 votes

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  3. Let say that a customer is not paying you and you want to temporary suspend any kind of monitoring and automations.

    A "suspend" button to to that to every PC for that customer will be great. So in a click I can suspend and then re-enable all my personalized threshold, all my automations, all my scripts, etc.. without have to do that manually for every PC

    10 votes

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    1 comment  ·  Customers  ·  Admin →
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  4. please integrate with Domotz network monitoring system for ticket automation.

    10 votes

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  5. Be able to know what devices have had their Helpdesk Agent "activated" so that the user can submit tickets. Hypothetically: Say I have 10 devices that I know were activated at some point. Then a few hours later, 10 new devices came on line and the Agent was installed for them, but the helpdesk agent was not activated yet. I'd like to see the first 10 devices have been activated, and the which of the new 10 still need to be activated. If I select all devices (under the customer’s devices) and mass ‘activate helpdesk agent’, I just want to…

    10 votes

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    2 comments  ·  Devices  ·  Admin →
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  6. when replying to ticket you are unable to change the font size so when you are pasting things from other websites into your reply the font sizing for the whole email is off

    10 votes

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    0 comments  ·  Tickets  ·  Admin →
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  7. Client would like an easy onboarding for the chat feature. When they push the agent there is an automated process but if they wish to push the cat, they need to manually do it through an e-mail. Instead, they want to automate it.

    10 votes

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  8. Provide more permission to users.
    Give permission to assign to folders to not just admin, permission to create IT automation too.

    10 votes

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  9. Would it be possible to get Atera to set a minimum length for passwords to say 12 or 15 characters to help protect account compromises. Or to be able to have this ability per customer. So Admin of Ateras can set the minimum length.

    10 votes

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  10. I would like the Periodic Customer Report to have more information, it is very simple.

    Information such as:
    How much time of website activity do I stay online in the month
    Successful verification of the antivirus running on the workstation and servers
    Unsuccessful verification of the antivirus running on the workstation and servers
    The days of the month that Windows backup ran smoothly
    Patches that have been updated on all computers and servers on the site.
    And community staff would add more items.

    10 votes

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    0 comments  ·  Reports  ·  Admin →
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  11. The AnyDesk Client is registered with the Atera AnyDesk license, the AnyDesk Portal (MyAnyDesk) functions as the administrative tool for Atera in order to manage their license and clients. Therefor it is not possible for you to log in to MyAnyDesk in order to see the connections and session comments.

    10 votes

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  12. This would give users the ability to target a smaller subset of devices for the report. For example we have a folder that contains off-domain laptops.

    10 votes

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    0 comments  ·  Reports  ·  Admin →
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  13. Like to have the A,B,C,......Z filtering back in the Customer dashboard.

    10 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  14. Add the option to make a threshold item to alert if a service is On.

    10 votes

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    2 comments  ·  Alerts  ·  Admin →
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  15. satisfaction survey in french

    10 votes

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    1 comment  ·  Tickets  ·  Admin →
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  16. Atera shows software as having been uninstalled from an offline machines in the recent process report, when in fact it has not yet been done. This is not very helpful information.

    Also can you please have it show the time it was actually executed when the machine comes back online as this is very important too.

    10 votes

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    0 comments  ·  Reports  ·  Admin →
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  17. I rely on real-time alerts to proactively address issues before they escalate. While email and in-app notifications are helpful, they can easily be missed during off-hours or when away from a desk. Implementing a native text message (SMS) alert system within the RMM tool would significantly improve response times for critical incidents such as server outages, offline endpoints, or security threats. This feature would ensure immediate visibility and faster remediation, ultimately enhancing service reliability and client satisfaction.

    9 votes

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    0 comments  ·  Alerts  ·  Admin →
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  18. Add Huntress to be shown in the Antivirus/Antispyware field. Currently just shows windows defender when Huntress is installed.

    9 votes

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  19. Have Task Manager be more of a representation of what you would see on the Desktop computer. It would be nice to have the different tabs, easier searching for the task we need to end, and graphs of hardware usage.

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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  20. I am a one man shop that hast to deal with computer being unpluged and moved from time to time. It would be nice to be able to have a list of all the computers in a dept listed in the asset manager and be able to link that infomation to at QR code so I can print lables on all the compuers and monitors.

    9 votes

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