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5044 results found

  1. when replying to ticket you are unable to change the font size so when you are pasting things from other websites into your reply the font sizing for the whole email is off

    10 votes

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  2. Client would like an easy onboarding for the chat feature. When they push the agent there is an automated process but if they wish to push the cat, they need to manually do it through an e-mail. Instead, they want to automate it.

    10 votes

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  3. Provide more permission to users.
    Give permission to assign to folders to not just admin, permission to create IT automation too.

    10 votes

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  4. Would it be possible to get Atera to set a minimum length for passwords to say 12 or 15 characters to help protect account compromises. Or to be able to have this ability per customer. So Admin of Ateras can set the minimum length.

    10 votes

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  5. I would like the Periodic Customer Report to have more information, it is very simple.

    Information such as:
    How much time of website activity do I stay online in the month
    Successful verification of the antivirus running on the workstation and servers
    Unsuccessful verification of the antivirus running on the workstation and servers
    The days of the month that Windows backup ran smoothly
    Patches that have been updated on all computers and servers on the site.
    And community staff would add more items.

    10 votes

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    0 comments  ·  Reports  ·  Admin →
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  6. The AnyDesk Client is registered with the Atera AnyDesk license, the AnyDesk Portal (MyAnyDesk) functions as the administrative tool for Atera in order to manage their license and clients. Therefor it is not possible for you to log in to MyAnyDesk in order to see the connections and session comments.

    10 votes

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  7. This would give users the ability to target a smaller subset of devices for the report. For example we have a folder that contains off-domain laptops.

    10 votes

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  8. Like to have the A,B,C,......Z filtering back in the Customer dashboard.

    10 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  9. Add the option to make a threshold item to alert if a service is On.

    10 votes

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    2 comments  ·  Alerts  ·  Admin →
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  10. satisfaction survey in french

    10 votes

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    1 comment  ·  Tickets  ·  Admin →
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  11. Atera shows software as having been uninstalled from an offline machines in the recent process report, when in fact it has not yet been done. This is not very helpful information.

    Also can you please have it show the time it was actually executed when the machine comes back online as this is very important too.

    10 votes

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    0 comments  ·  Reports  ·  Admin →
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  12. Have Task Manager be more of a representation of what you would see on the Desktop computer. It would be nice to have the different tabs, easier searching for the task we need to end, and graphs of hardware usage.

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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  13. I am a one man shop that hast to deal with computer being unpluged and moved from time to time. It would be nice to be able to have a list of all the computers in a dept listed in the asset manager and be able to link that infomation to at QR code so I can print lables on all the compuers and monitors.

    9 votes

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  14. A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff?

    9 votes

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  15. If a customer emails in, and also asks another query that's different from the original request, the response can also be split into a new ticket with a different ID (but linked to original)

    9 votes

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    0 comments  ·  Tickets  ·  Admin →
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  16. Expand what the CVE's risks are without having to open a new page and being able to fix these risks especially if they are software related that require an update or open ports that need to be closed not just report the issue.

    9 votes

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    0 comments  ·  Security  ·  Admin →
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  17. Please add software parameters also for URL uploads (files larger than 1.5GB) (Private Software Repository).
    This is really important for us to be able to really use the Private Software Repository.

    9 votes

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  18. It would be helpful to have a Splashtop RMM client for Linux so that remote machines can be managed from a Linux computer. RMM will not launch when using Wine or Bottles to install the Windows version.

    9 votes

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    1 comment  ·  Admin →
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  19. The ability in the devices advanced search under storage if Bitlocker is enabled = true or false

    9 votes

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  20. Device > Manage > Task Manager
    It would be nice to have a search field at the top, similar to Device > Manage > Software Inventory.

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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