4769 results found
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notifications for licensing
Entering licensing information into atera, you would have an option to remind you before the license would expire
9 votes -
chocolatey rate limiting
It's good if Atera has it's own caching server for avoiding Chocolatey public repo limitations and IP ban, or even better if we can also set ours manually.
Accessing the choco logs from the web interface might also come into great help.
I run software updates for 100+ machines on premises and the option of Atera patch management is not usable as is.9 votes -
Ability to remote silently
Ability to remote silently on the customer's computer without disrupting their working
9 votes -
Allow Scripts to be run without a user logged in.
Allow scripts to be run with a user being logged in. Example after a device restart.
9 votes -
Integration with Microsoft To-Do
It would be nice if Adding tasks/notes to Microsoft To-Do would open a corresponding ticket in Atera. As well as update that ticket with any other notes and close it if someone completes the task in Microsoft To-Do.
9 votes -
ConnectWise Manage
It would be very helpful to have an integration with ConnectWise Manage.
9 votes -
i would like to add a system deploy or install date
I would like have a field in the agent windows that allows to put in a system deploy and warranty expiration date ( Age of the system). This would be a tremendous help for replacing systems in the field .
9 votes -
What's New On Your Network - weekly report
I like the feature present in Spiceworks that sends a weekly report about what's new on the network in form of a resumee sent by email about newly installed software on machines (very useful and sometimes alerting), multiple instances of antiviruses on the same machine, antions needed on some network devices (eg printers).
(I'm unsure if it's already present in Atera)9 votes -
Add New Trigger - Custom Fields
The options to trigger automations should include a change to a custom field. These can be selected as a condition, but, we would like to use them as triggers.
9 votes -
Customizable Service Forms for Mobile App
Need the ability to have customizable service forms that can be created on the mobile app. The service form that is created should be able to import into QuickBooks Online and then be turned into an invoice.
9 votes -
Plain Text Support
Add support for receiving emails in plain text format that are turned into help desk tickets. Currently only RTF and HTML are supported. Alerts from servers are generally sent over in Plain Text for info purposes.
9 votes -
Automate Acronis usage units
Backup contracts need to pull usage from Acronis units, so billing acronis usage doesnt need to be a manual process of checking storage in acronis.
9 votes -
Assign Ticket based on devices and not agents
Tickets for monitored endpoints - there's not a linux agent yet, but I can monitor them. However, I cannot assign them to a ticket as I can only assign actual "agents". For example, I'm monitoring a linux server, if I click the "create ticket" button the agent field is blank... because it doesn't have an agent. It would be great if I could assign devices to tickets based on the device as opposed to the agent for this reason.
9 votes -
Per Technician Cost Field
We have a lot of Monthly MSP contracts and need to track our profitability on every hour a technician spends on a task. Therefore, there should be a field for each Technician cost per hour so that we can compare to the billable rate. This is also good for 1099 Technician Management. I would also add that the ability to add a work role or type would help because a tech might have to perform an onsite or remote task. In addition, their work type (SQL DBA vs Project Manager) might have a different cost and billing structure.
9 votes -
BackBlaze Integration
to be able to monitor backups for workstations and install clients with backblaze
9 votes -
Mobile Number Shown Under Contact Details Under Tickets
Have the mobile number shown on the right side on Tickets so we can call the client straight from the ticket
9 votes -
Differentiate Virtual Machines under Devices and Customer > Devices
Currently under Devices in the Details column hosts are shown as PC or Server in the list. It would be helpful if this column could include whether or not this device is a virtual machine.
The same applies to the Customer > Devices page. Icon's differentiate whether the device is a server or workstation. Adding icons for virtual machine pc and virtual machine server would add functionality to the page.
9 votes -
Allow performing actions on agents via API
The current Agent API only allows you to retrieve info on a device. I can envision utilizing API in our Client-facing dashboard to allow end-users to 'self help' by allowing access to run certain scripts (Restart Print spooler, etc)
9 votes -
Report on SNMP and other devices
I would like to be able to draw a report on monthly uptime of SNMP, HTTP and other devices.
9 votes -
Solarwinds had the ability to schedule a reboot after hours.
I see others have suggested this. Any progress? Sooner rather than later would be nice.
9 votes
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