4689 results found
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Place Knowledge Article in Ticket Response
We should have the ability to search and place relevant Knowledge articles as a response to a ticket that has been created.
9 votes -
Archive Retired Devices
Need to be able to archive or retire a customer.
9 votes -
Tickets show exact date
Tickets in the ticket list should show the exact date and time of creation, and then "1 day ago" or whatever in parentheses.
9 votes -
Per Technician Cost Field
We have a lot of Monthly MSP contracts and need to track our profitability on every hour a technician spends on a task. Therefore, there should be a field for each Technician cost per hour so that we can compare to the billable rate. This is also good for 1099 Technician Management. I would also add that the ability to add a work role or type would help because a tech might have to perform an onsite or remote task. In addition, their work type (SQL DBA vs Project Manager) might have a different cost and billing structure.
9 votes -
BackBlaze Integration
to be able to monitor backups for workstations and install clients with backblaze
9 votes -
Mobile Number Shown Under Contact Details Under Tickets
Have the mobile number shown on the right side on Tickets so we can call the client straight from the ticket
9 votes -
Differentiate Virtual Machines under Devices and Customer > Devices
Currently under Devices in the Details column hosts are shown as PC or Server in the list. It would be helpful if this column could include whether or not this device is a virtual machine.
The same applies to the Customer > Devices page. Icon's differentiate whether the device is a server or workstation. Adding icons for virtual machine pc and virtual machine server would add functionality to the page.
9 votes -
Unique calendar integration per technician
Today, the integration is for 1 calendar per account - making us use a shared calendar
9 votes -
Allow performing actions on agents via API
The current Agent API only allows you to retrieve info on a device. I can envision utilizing API in our Client-facing dashboard to allow end-users to 'self help' by allowing access to run certain scripts (Restart Print spooler, etc)
9 votes -
Report on SNMP and other devices
I would like to be able to draw a report on monthly uptime of SNMP, HTTP and other devices.
9 votes -
Solarwinds had the ability to schedule a reboot after hours.
I see others have suggested this. Any progress? Sooner rather than later would be nice.
9 votes -
Alerts for tickets not updated
Would be great if we could alert a tech if a ticket they are assigned to has not been updated in a set period. This may also work to send a reminder email to a customer if they have not responded to a request within a set period.
Would prevent the tech from having to chase manually and remind them to keep tickets up to date.
9 votes -
Ticketing Task Manager
For example let’s say you have a large project that exists as a ticket such as updating a hosted application. This would include several tasks such as updating the application on the server and then updating the client application at your business locations across the country.
Atera could have a ticket that will act as a parent (For this example it will generically be called Update Application)
Update Application could be assigned to a manager so they can monitor the ticket and create the child tickets update server, update computers at HQ, update computers at branch 1, update computers at…9 votes -
Windows Update online instead of WSUS
Automation uses the devices source for the windows updates. Thus the agent will not install any windows update if the there is a WSUS configured but not reachable or out of service. It would be good to override this an download the updates online just as a user would optionally be able to.
9 votes -
Import ticket creation model
import GLPI model
9 votes -
Add HelpDesk Agent and Chat to the View Filter
It will be very useful to be able to filter a View by HelpDesk Agent and Chat activation status
9 votes -
Group IT Automation profiles & patching in folders or by customers
Set up folders to categorize and group your automation & patching. E.g.: group profiles by customer, or group them by type (patching, scripting etc.).
9 votes -
Would like to be able to tell if a device has an encrypted hard drive. Would also like to be able to run a report that shows all devices wit
Would like to be able to tell if a device has an encrypted hard drive. Would also like to be able to run a report that shows all devices with encrypted drives.
9 votes -
Work from Home
Need to be able to quickly run a report to show which customers are using the Work from Home feature.
9 votes -
See Remaining Hours of Block Hour Contract Directly on Ticket
Ability to see the remaining block hours directly on the ticket.
9 votes
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