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5044 results found

  1. Please add hard disk metrix in the dasboard like the cpu & ram

    9 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  2. The event viewer window is very small, we should be able to maximize this window. Also, it would be very good to be able to filter and search for specific events. Actually, the "Event Viewer" option from the devices is not very usable.

    9 votes

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  3. New interface for tickets has a stupidly small time entry box that cant be resized.
    Clearly who came up with it isnt a user of the system.

    9 votes

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  4. Please add the option to edit the HTML-Code for email signatures in "My Profile".

    9 votes

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  5. Need WYSWIG Knowledgebase creation with images. Plain text is too basic.

    9 votes

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    0 comments  ·  Tickets  ·  Admin →
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  6. Have chat open automatically and not ask for user to first accept the chat especially as the chat is not branded in anyway.

    In it's current form I feel the chat is unlikely to be useable in production.

    9 votes

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  7. It would be nice if you could automatically generate alerts/tickets based on Assets with an expiration date approaching.

    For example, if I create an asset for a Software or Hardware Maintenance/Support agreement. Atera should able to send an alert or create a ticket for that asset based on the defined expiration date. You could allow the customer to define the threshold for how far in advance to send the alert.

    9 votes

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    0 comments  ·  Alerts  ·  Admin →
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  8. Add directory statistics like WINDIRSTAT for disk space management. We need to be able to quickly visualize and identify folders and the amounts of data they are consuming. This can easily be accomplished by integrating a feature similar to WINDIRSTAT https://windirstat.net/

    9 votes

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    1 comment  ·  Devices  ·  Admin →
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  9. Ability to push a notification screen to end users displays. Fill in the text you want to publish and select between levels "Information", "Alert" or "Warning". Customize each level to not require or require end users signature to be able to close the notification screen. All notifications will be stored so you can go back in history and view what the notification was about and who signed it off at what time.

    Also have the ability to keep the notification during a period of time so if someone is on leave or vacation and comes back during the notification period…

    9 votes

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    1 comment  ·  Admin →
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  10. We are seeing that we will get multiple of the same alerts for the same device throughout the day. We would like to have the ability for it to either auto merge or auto close any new tickets that come in if we already have a ticket open for that specific alert.

    9 votes

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    0 comments  ·  Alerts  ·  Admin →
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  11. Allow tickets to be created and assigned from vulnerabilities associated with devices or sites. Eg - If there is a critical update for Microsoft, alert technicians and allow a ticket to be created and assigned to a technician so status of remediation can be monitored and managed.

    9 votes

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  12. Use AI to auto assign a device to a contact based on the usage. I think auto-assign might be bit aggressive at time, but it will be good if there is a landing page which will show tentative contact for each device and Admin can just use confirm all to assign devices to contacts.

    Devices are rotated during onboarding or office shuffle. Its pointless to manually change when Atera can use user login info to determine the user for the device.

    9 votes

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    0 comments  ·  Agent  ·  Admin →
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  13. We have multiple Autodesk users who use desktops in the office but also have laptops for site visits. It would be great to be able to assign more than one device to a user.

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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  14. we have multiple Active directory servers for diffrent diffrent customers nees to manage user count and other details

    9 votes

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  15. Add the ability to remove "Webroot" options from the GUI. If we didnt sign up for the Add-In, it shouldn't be there.

    9 votes

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    1 comment  ·  Webroot  ·  Admin →
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  16. More trigger options for ticket automation and the ability to set ticket field values based on keywords etc.

    9 votes

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    1 comment  ·  Tickets  ·  Admin →
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  17. When making a change on a device, we have to wait for Atera to realise there has been a change. Please give us the option to use a refresh button such as "Get Agent Metrics now" or something similar in order to essentially force Atera to get the most up to date information it can.

    9 votes

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    0 comments  ·  Agent  ·  Admin →
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  18. It would be nice if we could build a deeper KB tree. Currently it can only be two layers deep.
    L1: Category
    L2: Section
    It would be nice if we could go at least 1 layer deeper and have subsections.

    9 votes

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  19. Integrate with CyberDrain improved partner portal for 365 management, monitoring and billing

    https://cipp.app/

    9 votes

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  20. Want to be able to know how many screens are connected to a computer

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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