4765 results found
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Be able to change the default behaviour of AnyDesk (the others too)
Be able to change the default behaviour of AnyDesk (the others too)
Example: check the default "Lock the workstation at the end of the session".
9 votes -
Automatically assign ticket to a client
Automate a ticket to automatically be assigned to a client even though I receive notifications for all clients from the same email address (using automation, the name of the client is in the subject)
9 votes -
File and directory monitoring
File and directory monitoring. The ability to monitor if a file was created,deleted or renamed in a specific directory and receive an alert.
9 votes -
desktop thumbnail preview image
desktop thumbnail preview image in the client detail.
I use this every day on screenconnect to see if a client is working or login to the computer. Just a desktop thumbnail preview image if so useful.9 votes -
Ability to sort tickets by Assigned Technician
Possibly be able to sort tickets by assigned technician. At the moment, when viewing all unassigned and assigned tickets to see what is being worked on currently, it looks rather messy.
9 votes -
Threshold - Create alert when process is not running
I monitor processes that only load once the user logs in.
The Atera agent activates on startup before login so I get false alerts whenever they turn the PC on or shut it down.
Could you add a time delay or a setting that only activates the threshold after login and deactivates on shutdown9 votes -
Agent Collision Detection
When looking at a ticket that is unassigned, it would be nice to have an indicator to see if another agent is currently looking at the ticket at the same time and to see who is actively looking at that said ticket.
This would also play hand in hand when you use the @NAME feature, to see when that agent you @'d is now looking at the ticket and give a notice to if they respond to the ticket.
This is something that is included in Zoho which I have to use for a contract location we support and it…
9 votes -
documentation
Create integration with ITGlue
9 votes -
Cache information for faster load times, and show the last update time.
The user interface can be clumsy, especially if the endpoint is offline or has a slower bandwidth. If you can cache the information so the Atera Console is faster for us to walk through the information and just show the last time it updated. such as updating the information every 10 or 15 minutes for patches service states and such. And allow us to manually trigger a refresh if we want to wait for it. Otherwise, it can take 15 seconds or longer to view. For example service, I went in to restart a service on one workstation. It took…
9 votes -
Add API user to the activity logs in Atera so we can track what's been done by API
Add API user to the activity logs in Atera so we can track what's been done by API
For example I deleted a load of contacts via API and looked at activity logs which don't know me any information about contacts deleted by the API.
9 votes -
Monitor History Over Time
Right now I can only see about a week of monitoring history for TCP, HTTP, SNMP, and Generic devices. I'd really like to see more data than that - at least enough to see trends over the course of a year or two. I'd also like to be able to report on this info.
9 votes -
Report for local users and printers
A report to show local users and groups as well as printers, i.e. models and how they are attached to the computer
9 votes -
Priviledged User Install Software for macOS
If we want to install some software on macOS such as ZeroTier One for example, it fails because it needs sudo and a password to install using homebrew.
Atera should create a service account on macOS with administrator permissions that it can use to call sudo and install software from Homebrew as required.
I would expect the password is kept atera side, is unique per device and is only delivered to the device with the script that does the software install, otherwise attacker may exploit this. Probably Atera would keep an encrypted version of the password server side, that encrypted…
9 votes -
2FA - Remember the log in settings
2FA : it should remember my settings. Right now, there are 8 clicks to log in. I just want to put in the passwords and 2FA, not biometric. Would be nice for it to remember how we want to log in. Too many clicks. It keeps showing me all the options every single time
9 votes -
closed ticket report
Closed Ticket Report. We do not Atera for Invoicing and use Xero for our accounting package.
I would like a closed ticket report so that we can generate our ad-hoc invoices from this report. The report should include:
Ticket number, appropriate dates, technician, and time taken to resolve the ticket
9 votes -
notifications for licensing
Entering licensing information into atera, you would have an option to remind you before the license would expire
9 votes -
chocolatey rate limiting
It's good if Atera has it's own caching server for avoiding Chocolatey public repo limitations and IP ban, or even better if we can also set ours manually.
Accessing the choco logs from the web interface might also come into great help.
I run software updates for 100+ machines on premises and the option of Atera patch management is not usable as is.9 votes -
Ability to remote silently
Ability to remote silently on the customer's computer without disrupting their working
9 votes -
Allow Scripts to be run without a user logged in.
Allow scripts to be run with a user being logged in. Example after a device restart.
9 votes -
Integration with Microsoft To-Do
It would be nice if Adding tasks/notes to Microsoft To-Do would open a corresponding ticket in Atera. As well as update that ticket with any other notes and close it if someone completes the task in Microsoft To-Do.
9 votes
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