4678 results found
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documentation
Create integration with ITGlue
9 votes -
Cache information for faster load times, and show the last update time.
The user interface can be clumsy, especially if the endpoint is offline or has a slower bandwidth. If you can cache the information so the Atera Console is faster for us to walk through the information and just show the last time it updated. such as updating the information every 10 or 15 minutes for patches service states and such. And allow us to manually trigger a refresh if we want to wait for it. Otherwise, it can take 15 seconds or longer to view. For example service, I went in to restart a service on one workstation. It took…
9 votes -
Add API user to the activity logs in Atera so we can track what's been done by API
Add API user to the activity logs in Atera so we can track what's been done by API
For example I deleted a load of contacts via API and looked at activity logs which don't know me any information about contacts deleted by the API.
9 votes -
Monitor History Over Time
Right now I can only see about a week of monitoring history for TCP, HTTP, SNMP, and Generic devices. I'd really like to see more data than that - at least enough to see trends over the course of a year or two. I'd also like to be able to report on this info.
9 votes -
Report for local users and printers
A report to show local users and groups as well as printers, i.e. models and how they are attached to the computer
9 votes -
2FA - Remember the log in settings
2FA : it should remember my settings. Right now, there are 8 clicks to log in. I just want to put in the passwords and 2FA, not biometric. Would be nice for it to remember how we want to log in. Too many clicks. It keeps showing me all the options every single time
9 votes -
closed ticket report
Closed Ticket Report. We do not Atera for Invoicing and use Xero for our accounting package.
I would like a closed ticket report so that we can generate our ad-hoc invoices from this report. The report should include:
Ticket number, appropriate dates, technician, and time taken to resolve the ticket
9 votes -
notifications for licensing
Entering licensing information into atera, you would have an option to remind you before the license would expire
9 votes -
chocolatey rate limiting
It's good if Atera has it's own caching server for avoiding Chocolatey public repo limitations and IP ban, or even better if we can also set ours manually.
Accessing the choco logs from the web interface might also come into great help.
I run software updates for 100+ machines on premises and the option of Atera patch management is not usable as is.9 votes -
9 votes
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Ability to remote silently
Ability to remote silently on the customer's computer without disrupting their working
9 votes -
Scheduled Tickets Filter or Search Option
It would be nice to add a feature to filter or search through existing scheduled tickets. We have 100s of scheduled tickets to modify a ticket it can be a pain to dig through
9 votes -
Allow Scripts to be run without a user logged in.
Allow scripts to be run with a user being logged in. Example after a device restart.
9 votes -
Integration with Microsoft To-Do
It would be nice if Adding tasks/notes to Microsoft To-Do would open a corresponding ticket in Atera. As well as update that ticket with any other notes and close it if someone completes the task in Microsoft To-Do.
9 votes -
ConnectWise Manage
It would be very helpful to have an integration with ConnectWise Manage.
9 votes -
i would like to add a system deploy or install date
I would like have a field in the agent windows that allows to put in a system deploy and warranty expiration date ( Age of the system). This would be a tremendous help for replacing systems in the field .
9 votes -
Customizable Service Forms for Mobile App
Need the ability to have customizable service forms that can be created on the mobile app. The service form that is created should be able to import into QuickBooks Online and then be turned into an invoice.
9 votes -
Plain Text Support
Add support for receiving emails in plain text format that are turned into help desk tickets. Currently only RTF and HTML are supported. Alerts from servers are generally sent over in Plain Text for info purposes.
9 votes -
Place Knowledge Article in Ticket Response
We should have the ability to search and place relevant Knowledge articles as a response to a ticket that has been created.
9 votes -
Archive Retired Devices
Need to be able to archive or retire a customer.
9 votes
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