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- Ideas and Feedback 4,844 ideas

Better automation for tickets

More trigger options for ticket automation and the ability to set ticket field values based on keywords etc.

8 votes

Joseph Allix shared this idea · Jul 25, 2023 · Report… · Admin →

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Ryan Roberts commented · October 23, 2023 1:41 PM · Report

The ability to have more ticket trigger automations would be nice especially since Atera is all about automation and AI.

The current ones are:
New ticket created
Ticket status changed
ticket closed/resolved
ticket assignment changed
low ticket rating submitted
ticket contact responded

what about being able to monitor tickets when they sit for so long without any movement?... that would be highly useful to ensure tickets keep moving in a timely manner but also to leverage automation when it happens to bring the ticket back to the front of the line (so to speak)

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