Settings and activity
37 results found
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64 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Ryan Roberts
supported this idea
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106 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Ryan Roberts
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20 votesRyan Roberts
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92 votesRyan Roberts
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53 votesRyan Roberts
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73 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Ryan Roberts
supported this idea
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1,626 votesRyan Roberts
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55 votesRyan Roberts
supported this idea
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153 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Ryan Roberts
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418 votesRyan Roberts
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137 votesRyan Roberts
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422 votesRyan Roberts
supported this idea
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546 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Ryan Roberts
supported this idea
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626 votesRyan Roberts
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7 votes
An error occurred while saving the comment Ryan Roberts
supported this idea
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1,510 votes
An error occurred while saving the comment Ryan Roberts
commented
I agree with:
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Andrew Clifton commented · May 05, 2023 06:17 · Report
Ticket status Tile currently equates for open and pending tickets and not any custom status's.
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We have several custom status's and want to be able to view those on the dashboard ticket status.Ryan Roberts
supported this idea
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284 votesRyan Roberts
supported this idea
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358 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Ryan Roberts
supported this idea
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2,193 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Ryan Roberts
supported this idea
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632 votes
An error occurred while saving the comment Ryan Roberts
commented
We are a sophos only shop and integrating into Atera would be a nice value add as long as we can integrate without having to accept different pricing structures from what we already have.
Ryan Roberts
supported this idea
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The ability to have more ticket trigger automations would be nice especially since Atera is all about automation and AI.
The current ones are:
New ticket created
Ticket status changed
ticket closed/resolved
ticket assignment changed
low ticket rating submitted
ticket contact responded
what about being able to monitor tickets when they sit for so long without any movement?... that would be highly useful to ensure tickets keep moving in a timely manner but also to leverage automation when it happens to bring the ticket back to the front of the line (so to speak)