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  1. 70 votes

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    Ryan Roberts supported this idea  · 
  2. 114 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ryan Roberts supported this idea  · 
  3. 46 votes

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    Hey all,


    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues


    The new module allows:


    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions


    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members


    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!


    Yakov

    Ryan Roberts supported this idea  · 
  4. 100 votes

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    Ryan Roberts supported this idea  · 
  5. 178 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ryan Roberts supported this idea  · 
  6. 86 votes

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    Ryan Roberts supported this idea  · 
  7. 1,677 votes

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    Ryan Roberts supported this idea  · 
  8. 65 votes

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    Ryan Roberts supported this idea  · 
  9. 179 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Ryan Roberts supported this idea  · 
  10. 432 votes

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    Ryan Roberts supported this idea  · 
  11. 158 votes

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    Ryan Roberts supported this idea  · 
  12. 570 votes

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    Ryan Roberts supported this idea  · 
  13. 692 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ryan Roberts supported this idea  · 
  14. 819 votes

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    Ryan Roberts supported this idea  · 
  15. 8 votes

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    An error occurred while saving the comment
    Ryan Roberts commented  · 

    The ability to have more ticket trigger automations would be nice especially since Atera is all about automation and AI.

    The current ones are:
    New ticket created
    Ticket status changed
    ticket closed/resolved
    ticket assignment changed
    low ticket rating submitted
    ticket contact responded

    what about being able to monitor tickets when they sit for so long without any movement?... that would be highly useful to ensure tickets keep moving in a timely manner but also to leverage automation when it happens to bring the ticket back to the front of the line (so to speak)

    Ryan Roberts supported this idea  · 
  16. 1,536 votes

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    An error occurred while saving the comment
    Ryan Roberts commented  · 

    I agree with:
    ================================================================
    Andrew Clifton commented · May 05, 2023 06:17 · Report
    Ticket status Tile currently equates for open and pending tickets and not any custom status's.
    ================================================================
    We have several custom status's and want to be able to view those on the dashboard ticket status.

    Ryan Roberts supported this idea  · 
  17. 286 votes

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    Ryan Roberts supported this idea  · 
  18. 370 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ryan Roberts supported this idea  · 
  19. 2,239 votes

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    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Ryan Roberts supported this idea  · 
  20. 650 votes

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    Ryan Roberts commented  · 

    We are a sophos only shop and integrating into Atera would be a nice value add as long as we can integrate without having to accept different pricing structures from what we already have.

    Ryan Roberts supported this idea  · 
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