Settings and activity
34 results found
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75 votes
Ryan Roberts
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127 votesRyan Roberts
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56 votes
Hey all,
After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues
The new module allows:
- Creating technician groups for better team organization
- Assigning tickets to groups for efficient workflow
- Filtering and creating custom ticket queues to manage priorities in the tickets list
- New ticket automation rules improvement with new triggers, conditions, and actions
Some use cases for this new feature are:
- Auto-assigning tickets to queues based on conditions
- Notifying admins on escalations
- Round-robin ticket distribution between group members
We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!
Yakov
Ryan Roberts
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106 votesRyan Roberts
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99 votesRyan Roberts
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1,758 votesRyan Roberts
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77 votesRyan Roberts
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222 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Ryan Roberts
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437 votesRyan Roberts
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192 votesRyan Roberts
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649 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Ryan Roberts
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774 votesRyan Roberts
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932 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Ryan Roberts
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9 votes
An error occurred while saving the comment Ryan Roberts
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1,559 votes
An error occurred while saving the comment Ryan Roberts
commented
I agree with:
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Andrew Clifton commented · May 05, 2023 06:17 · Report
Ticket status Tile currently equates for open and pending tickets and not any custom status's.
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We have several custom status's and want to be able to view those on the dashboard ticket status.Ryan Roberts
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298 votesRyan Roberts
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378 votesRyan Roberts
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2,292 votes
Hi,
Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Ryan Roberts
supported this idea
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661 votes
An error occurred while saving the comment Ryan Roberts
commented
We are a sophos only shop and integrating into Atera would be a nice value add as long as we can integrate without having to accept different pricing structures from what we already have.
Ryan Roberts
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93 votesRyan Roberts
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The ability to have more ticket trigger automations would be nice especially since Atera is all about automation and AI.
The current ones are:
New ticket created
Ticket status changed
ticket closed/resolved
ticket assignment changed
low ticket rating submitted
ticket contact responded
what about being able to monitor tickets when they sit for so long without any movement?... that would be highly useful to ensure tickets keep moving in a timely manner but also to leverage automation when it happens to bring the ticket back to the front of the line (so to speak)