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  1. I would very much like to setup dependent alerts. In one scenario I might have a WAN device setup as a primary monitor for a site, and all agents (Windows, Mac, TCP, SNMP, HTTP, and Generic) devices that are under that (ie: on the same network) would be dependent on that primary monitor.

    This way, when internet connectivity is lost I don't get flooded with alerts from all monitored devices when they're offline or can't be reached.

    10 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. Monitoring metrics like latency, data jitter, and round-trip time (RTT) are very common in other monitoring solutions. It would be great if Atera added these metrics to TCP, HTTP, and Generic devices for much needed insight.

    Additional metrics that would be extremely useful for monitoring WANs are bandwidth capacity and bandwidth consumption.

    10 votes

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    4 comments  ·  Dashboard  ·  Admin →
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  3. be able to pull a report with devices that are required to reboot.

    10 votes

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    1 comment  ·  Reports  ·  Admin →
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  4. On the time entry screen, it would be helpful to have the option to deduct time from a time entry. When technicians are working on a single ticket all day (like an onboarding or on-site issue), they need to be able to deduct their 30 minute lunch or time that they worked on another ticket while still accurately marking the time that they started and stopped that day. So if a technician is on-site from 8:30AM-5PM and took a 30 minute lunch and had a 20 minute phone call for another ticket, they could mark their time entry as 8:30AM-5PM,…

    10 votes

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    0 comments  ·  Billing  ·  Admin →
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  5. It would be nice if we could enable/disable the Agent Icon at the policy level, so it's not another thing I need to remember to do when I deploy Atera.

    Syncro handles this via policy, as do most other RMM's.

    10 votes

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  6. We need a way to send a ticket to different people without bothering our customer every single time we send or receive something back and forth with a third party.

    This might include sendint a request for parts to a third party that doesn't involve the customer at all or things similar to this.

    Right now there is no way to do this with Atera. It forces us to address the contact as the main recipient of every e-mail involved in the ticket and there is no way to even forward the ticket to anybody else. This would go a…

    10 votes

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    0 comments  ·  Tickets  ·  Admin →
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  7. An option to get the overall quantity of the agents installed in every client's space.

    10 votes

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  8. A separate permission that we can turn on/off to allow members of a Role to create new clients. I am not comfortable with the idea of allowing all of our technicians Full Admin Access just to have the ability to create a new client/customer.

    10 votes

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  9. The ability to duplicate or copy an existing ticket. This can very useful when working with Parent and Child tickets on a large project.

    10 votes

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    1 comment  ·  Tickets  ·  Admin →
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  10. Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.

    10 votes

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    1 comment  ·  Alerts  ·  Admin →
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  11. AnyDesk is a really good tool, but for us it's let down by one thing, missing a button to paste your clipboard as keystrokes.

    Splashtop has this feature and it's invaluable for us, as we use it to paste complex passwords into server logon screens. Unfortunately CRTL C and CTRL V doesn't work on these password boxes.

    So when logging in to a server using AnyDesk, we have to type out really complex passwords which can take some time as they are all different.

    A 'Paste Clipboard as Keystrokes' button will go amazingly with the newly implemented CTRL ALT DEL…

    10 votes

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  12. When viewing tickets it would be brilliant if we could have a more compact view of the tickets so that we can see more tickets on one screen, similar to Zendesk or Freshdesk. The current ticket view is huge and you can only see around 5-6 tickets on the screen at a time.

    10 votes

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    4 comments  ·  Tickets  ·  Admin →
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  13. Example: When viewing the devices list, it shows a device has 10 patches pending. When clicking on it, it reveals they are all optional driver updates under Windows. I think the patching should allow you to specify which update types are important to know about, and possibly based on the current patching profile it has setup on that device.

    10 votes

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  14. I won't the ability to export the audit report to excel for all computers, not just by a one company at a time.

    10 votes

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    0 comments  ·  Reports  ·  Admin →
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  15. Would like to enter public notes (available to contact/customer in portal) but choose whether to send update via email or just add note to ticket.

    10 votes

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    0 comments  ·  Tickets  ·  Admin →
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  16. Notes field for Devices or custom field (text) does not allow for carriage returns for formatting. This only allows for continuous one line text. Example:

    1. Hello
    2. Goodbye
    3. Hello Again

    It shows up like this on the notes field for devices:

    1. Hello 2. Goodbye 3. Hello Again

    This is not a good way to view our notes on the devices screen. We need to be able to format them.

    10 votes

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  17. Reporting Criteria.........When doing patches, if you exclude patches, they still show up in the reportings as overdue/missing. Example: I do not patch automagically say HARDWARE updates. When you do a patch report, it looks horrible because it showing as MISSING, which it IS, but INTENTIONALLY. There needs to be a way to filter out for reporting purposes to see truly "what is missing".

    10 votes

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  18. Great that the list of devices shows if they need a restart. Would like to be able to sort that list to show only the ones that need a restart.

    10 votes

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    0 comments  ·  Devices  ·  Admin →
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  19. Software Inventory Reports - Device Name Missing
    When we view Software Inventory Reports in Atera, we can click the pop out icon under the Number of Devices column to view the device(s) that the software is on, but when we export a report, we don't see the device(s). For my team, this typically leads to me going back into Atera to find that information whenever we're reviewing licensing, tracking down rogue programs, planning to onboard a new client, etc., and then manually adding that in a spreadsheet.

    10 votes

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    0 comments  ·  Reports  ·  Admin →
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  20. It would be great to be able to run a manual scan after making changes to IP addresses on printers and related network IP based equipment.

    10 votes

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