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5047 results found

  1. Would like to enter public notes (available to contact/customer in portal) but choose whether to send update via email or just add note to ticket.

    10 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. Notes field for Devices or custom field (text) does not allow for carriage returns for formatting. This only allows for continuous one line text. Example:

    1. Hello
    2. Goodbye
    3. Hello Again

    It shows up like this on the notes field for devices:

    1. Hello 2. Goodbye 3. Hello Again

    This is not a good way to view our notes on the devices screen. We need to be able to format them.

    10 votes

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  3. Mobile Ap is rather limited. Ability to save views in the ticket view.

    10 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  4. Reporting Criteria.........When doing patches, if you exclude patches, they still show up in the reportings as overdue/missing. Example: I do not patch automagically say HARDWARE updates. When you do a patch report, it looks horrible because it showing as MISSING, which it IS, but INTENTIONALLY. There needs to be a way to filter out for reporting purposes to see truly "what is missing".

    10 votes

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  5. Software Inventory Reports - Device Name Missing
    When we view Software Inventory Reports in Atera, we can click the pop out icon under the Number of Devices column to view the device(s) that the software is on, but when we export a report, we don't see the device(s). For my team, this typically leads to me going back into Atera to find that information whenever we're reviewing licensing, tracking down rogue programs, planning to onboard a new client, etc., and then manually adding that in a spreadsheet.

    10 votes

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    0 comments  ·  Reports  ·  Admin →
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  6. Can we have the ability for CHAT to start maximised and not minimised.

    As all my clients just ignore it when its minimised !

    10 votes

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  7. You installed the Atera agent on a computer running Windows 7 in 2019, and then during its time it's been in place upgraded to Windows 10, taken a few Windows 10 build updates and is now on 21h2, or that Mac that was running Catalina when you last got in front of it, but it's now on Monterey.

    A visual timeline of these updates and patches would be very helpful. For those of us left floundering during the first day after Microsoft broke L2TP recently with an update, it would have been a great tool for piecing together "we've got…

    10 votes

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    0 comments  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. We need the ability to edit, delete, add our own ticket status, ticket priority, ticket impact, ticket type, and product family.

    For example, what if I wanted to place a ticket into pending materials, or pending third party.

    Then what if we wanted to pull a report of all tickets in said status? or view all tickets currently assigned to that status?

    What if we wanted to change the priority and link that to SLA timers. For example, low should be changed to Normal so that the end-users do not think their request/issue is of low priority?

    What if we…

    10 votes

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    1 comment  ·  Tickets  ·  Admin →
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  9. I want to be able to set a 'last seen' threshold as a filter in the Devices view.

    Right now, I can sort by all online, or all devices. I want to be able to see all recent devices while excluding retired or seldom-used ones (for example, when reporting on patching).

    I also want to be able to sort by last seen, to be able to locate the oldest device records and modify or update as necessary.

    10 votes

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    1 comment  ·  Devices  ·  Admin →
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  10. Majority of my deployments are Apple only. Please add wake functionality to work for the Mac side when no PC is there.

    10 votes

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    1 comment  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. Please introduce the ability to change the contact for multiple tickets at once. It'd be very beneficial to be able to select all the tickets pertaining to a contact and change said contact without having to access each ticket to do so.

    10 votes

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  12. Collect firmware version of network devices such as router, switches, printers and pull the actual version from the vendors to get a full overview of the patch state. Maybe let the community add information about the firmware sources/fields and location where to find the actual version from the vendor.
    This could be report like or build into the smtp/device agent.

    10 votes

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    0 comments  ·  Devices  ·  Admin →
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  13. Having the remoting tools be FIPS compliant would be a big improvement.

    10 votes

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  14. Really need to visualy see if a computer run on supported version of Windows.
    Really helpfull to replace some old computer or just upgrade to a newer version of windows. (Server and workstation).

    10 votes

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    1 comment  ·  Devices  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Having issues with getting Network Discover to work on Doman Controller. It would also be nice to be able to ABORT the discovery, instead of waiting for a timeout. Also, when it does fail, perhaps give some idea of the reason, i.e. Network Credentials, Firewall/Getting blocked. I am using the trial, and this is a huge issue if I can't get this to work.

    10 votes

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  16. The ability to run scripts at User login like you would a script delivered via GPO. As an MSP I like to keep the secret sauce close to home and not on the client's servers.

    10 votes

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  17. Ability to have the same email address for 2 contacts. Also, to be able to save a contact without an email

    10 votes

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    0 comments  ·  Customers  ·  Admin →
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  18. IPAM Module to manage the IP in the network

    https://github.com/phpipam/

    10 votes

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    1 comment  ·  PSA Tools  ·  Admin →
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  19. Add TPM Status with Version

    10 votes

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    1 comment  ·  Devices  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Viewing all displays while using the RMM takeover method to view the clients machine using splashtop RMM client.

    Currently only have the option to view a single display at once.

    10 votes

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    1 comment  ·  Admin →
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