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  1. It would be nice to be able to have at least a second connection to an agent when troubleshooting an issue incase you have to bring a second tech into the problem. Currently, if we try to connect a second tech to a session, it just gives us a message stating that a connection is already made to that agent. Agent status would be nice to to see that someone is connected to it and who is connected to it too.

    10 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. Would be nice to be able to set up an Atera server as the monitoring agent for website for example.
    Atera's servers are much more reliable that what we have in house for example. Would be nice to set that up as a monitoring agent

    10 votes

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  3. The ability to access Audit Log from API or atleast export and send via email on a schedule.

    10 votes

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  4. Allow for device management via Intel AMT to allow remote control of device pre-boot.

    10 votes

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  5. Need the option to run some scripts or powershell commands as an administrator.

    10 votes

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    1 comment  ·  Admin →
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  6. Having only 1 API key is limiting. If I have a junior dev, and I want him to develop some API things, but I don’t want him to have access to delete commands, and commands that could be disruptive, develop a framework so we need to know that the api work properly. API call change do a lot, Granularity for users. Have an API key just for one user

    10 votes

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  7. It would be great o have for EU Clients more Integrations available. QuickBooks and Xero are not ready either for DE nor ES Market. Was doing a trial and liked it but its not complaint with the local law, GPRO and general tax reporting API connections. Can we have more integrations like SevDesk, SumUP, Odoo?

    10 votes

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  8. Consider adding images in the custom assets module to provide a visual representation of an asset or model, making it easier for users to identify and distinguish between them. This can save time and reduce errors when managing multiple assets or models.

    10 votes

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  9. Set some scripts / software installation to run for offline systems as soon as they report online,

    Curranty you can install software or run scripts if a system is online, can we set these software or scripts to run for some machines even if it is offline, and it can be executed when the system/agent is online?

    10 votes

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  10. Granularity of control of where Splashtop is installed.
    Instead of All On or All Off for everyone, allow to choose on a per agent, or at least a per customer basis.

    10 votes

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  11. At the moment, the Atera UI shows us that a machine requires a reboot, but without running a command against each machine, it is not possible to identify if they require a reboot directly with the API. This would be a very useful feature for the purpose of patching and reporting.

    10 votes

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    0 comments  ·  Reports  ·  Admin →
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  12. Currently you offer very limited places you can install the Bitdefender agent from.
    Please add to all menus/panes where currently Webroot is an option a Bitdefender option.
    It makes no sense that if I am looking at a device I would need to exit the device and go into the main 'Devices' view, search for the device and only from there am able to install the agent.

    10 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  13. 10 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  14. There is a problem when scanning networks with multiple internet gateways. Atera splits the internal network into multiple networks, which is not realistic. A disadvantage is that WoL does not work in this scenario. It should be possible to have ONE network with more than one internet gateway.

    10 votes

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  15. A button to suspend bitlocker, we often need to reboot machines but if bitlocker is on we get locked out if nobody is watching the machine

    10 votes

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    1 comment  ·  Devices  ·  Admin →
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  16. Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket

    10 votes

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  17. Would like to sync contacts, addresses, device passwords

    10 votes

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  18. Ability to Disable 2FA Prompt by WAN Address

    It would be nice to be able disable the 2FA prompt when logging into Atera from our Office locations. We have other vendor portals where we can add our WAN address to bypass the 2FA.

    10 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  19. Apple Business Chat integration to allow MSP's to directly communicate with customers using apple devices quickly.

    10 votes

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  20. Agent install without splashtop:

    The Atera agent will now install with splashtop. I think its good to create a parameter to install without it. Just to give you the choise to choose something else

    10 votes

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    0 comments  ·  Agent  ·  Admin →
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