5048 results found
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Ability in Registry Editor to delete a Key, and search function
First: I want to delete a Registry Key, but this is unavailable. I can only delete a registry value.
Secondly: It would be great to search a registry key/value.
Thanks.11 votes -
Ability to select multiple Agents from the Folder view
Looks like there's no way to select multiple agents while in Folder View. The check box to the left of the agent is missing..
I.E. if I want to move recently agents from the "Uncategorized" folder to a "Specific Folder" I need to access the agent one by one and change the Agent Relationship or go to All Devices, identify the agents in question and multi-select them to that I can apply the Relationship to all of them at the same time.11 votes -
PDQ
Having PDQ deploy instead of Chocolatey as a deployment option would be great!
11 votes -
Application control/Whitelisting
Integrate with ThreatLocker to control what applications send or receive, lock down ports to the system.
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Total endpoint control over what software can run, and what resources it can access. With simple to use, robust and policy-driven Application Whitelisting and Ringfencing.
Application Whitelisting has long been considered the gold standard in protecting businesses from viruses, ransomware, and other malicious software. Unlike antivirus, Application Whitelisting puts you in control over what software, scripts, executables, and libraries can run on your endpoints and servers. This "default deny" approach not only stops malicious software, but it also stops any other unpermitted applications…11 votes -
2FA QR code
Add the ability to upload a screenshot in the passwords section. A lot of 2FA uses QR codes so having these there would be handy.
11 votes -
Revised Merge Function
When merging tickets, you should be able to highlight all tickets to merge, and then select which of the selected tickets to merge the others in.
Currently you have to be aware of a ticket title or number to merge into, and you need to ensure you DO NOT select the merge destination - this is counter-intuitive and makes it harder than it needs to be to merge.
11 votes -
Integration with N-Able Backup
Would like to be able to see the backup status from N-Able backup in my Atera Dashboard/agents. Being able to restore or trigger a manual backup would be amazing.
11 votes -
SMS
Send an SMS to a Client ,upon any critical issue. Best if we can set time range for SMS.
Example : Send SMS upon critical Errors on Saturdays and Sundays11 votes -
Rotational Patching.
I need to rotate the patching so not all devices are updated at the same time within on organisation. I wish to spread this out over the course of a month. I need the ability to see which devices are on which patching schedule? Can you help?
11 votes -
Password protect device management
Seen in the light of Kaseya hack.
it could be a good idea, if we could password protect our devices.
So before we could do anything on the devices management by Atera, it will need a password.The password should be located on the devices it self, so the password should goes from the front-end to back-end, and pass it to the device.
11 votes -
Customer ticket overview
Customer just reported since we changed to atera, they can no longer view tickets which their staff have submitted. Would it be possible to have a manager view for a customer so they can view all tickets logged under their account?
11 votes -
Replying to a ticket with status update.
When replying to ticket please add option to select the status and update the ticket, example: "send and set status to closed"
11 votes -
Enable time-out to automatically sign out of Atera if inactive for given time
Enable a time-out to be automatically signed out of Atera if inactive for a given amount of time. Plus, when logging out, being able to select if you want to log out of this session or all sessions.
Lack of this feature weakens security if, for example, a technician forgets to log out from their computer.
11 votes -
Block hours details
The possibility to consult directly from the customer file the remaining balance of hours when there is a contract pack of hours
11 votes -
Add Product dropdown option on Contracts
Currently when creating a new contract you can only initially select from "Contract Rates" in the dropdown. If you want to contract for a "Product" you have to save the contract first, then edit and select the product as they are not initially displayed in the rate dropdown when creating the contract. This is probably good so as to not have to dig though all products and rates each time. I suggest, similar to the "Additional Rate" option to add a "Product / Service" dropdown so items can be selected on contract creation and save some clicks.
11 votes -
Add the startup type and the ability to edit it in the service manager
The startup type is missing from the service manager - please add it and allow us to edit it.
11 votes -
Add cost price on contract.
To calculated margin. This is interesting for customers who are not using QBO and XERO
11 votes -
Software Asset Tracking
We're looking for a way to store and manage software assets. For example, if we have 20 licenses of Adobe Acrobat, we would like to create the asset in Atera, know how many licenses we have, it's renewal date, and who the asset has been assigned to. This would be great for Microsoft 365, Atlassian, and other software licenses we need to track/manage.
It would also be great if we can upload contracts/documents with the asset.
10 votes -
Able to deploy patches from mobile app
Would be nice to be able to do patching form the mobile device app when you are on the go or need to patch a software but don't have access to a laptop etc.
10 votes -
Improve User interface for SNMP devices
SNMP Devices UI is not friendly.
1)Passwords are behind 3 Menu clicks
2) Not possible to reorder OIDs
3) Not Possible to edit an OID to change text or condition value
4) Include a field to display the unit of a specific value .. Example MB, minutes, etc
4) would be great to add some simple arithmetic functions. some of OID numbers need to be divided by a value to make more sense of them. Example Storage use
5) Add the option to graph a value over time10 votes
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