4682 results found
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Scan Settings with multiple internet gateways
There is a problem when scanning networks with multiple internet gateways. Atera splits the internal network into multiple networks, which is not realistic. A disadvantage is that WoL does not work in this scenario. It should be possible to have ONE network with more than one internet gateway.
10 votes -
IT Glue Improved Integration
Would like to sync contacts, addresses, device passwords
10 votes -
whitelist
Ability to Disable 2FA Prompt by WAN Address
It would be nice to be able disable the 2FA prompt when logging into Atera from our Office locations. We have other vendor portals where we can add our WAN address to bypass the 2FA.
10 votes -
Apple Business Chat
Apple Business Chat integration to allow MSP's to directly communicate with customers using apple devices quickly.
10 votes -
variable CPU temp thresholds depending on CPU Types and Specs
Some CPU can work at much higher temperatures than others and therefore it would be great to have High CPU alerts that changes according to what type of CPU are in the endpoint. For example, I believe that the max CPU temp for Intel Core i5-4670K is around 72°C but for a Intel Core i5-7600K it's 100°C. I would like the alert for high CPU temp to not trigger if a i5-7600K runs at 85C but would like for it to be triggered for a i5-4670K if it runs at 80C... Thanks
10 votes -
Internet Bandwidth Speed Test
It would be great if there was a way to have the agent do a internet bandwidth speed test every 4 hours or something, or even a way to run one manually and have it display on the portal for the agent.
10 votes -
Ability to add New Ranks to list
When we add a customer, there are only 3 ranks. Gold, Silver and Block. We have 4 different names for our clients. But we can't use them in Atera.
Can you make the possible for us to add different ranks for each customer.
It will make it easier when a tech looks to know what lever of support that customer gets.Right now its useless, you give 2 ranks and blocked.
It doesn't make sense.10 votes -
Restrict technicians to some customer folders only
To assign a technician to give permission to certain folder and not everything. Restriction based on departments and not “sites”
10 votes -
User Admin Rights
Show if the user logged into a device has Local Admin Rights or not.
10 votes -
Chocolatey GUI with Checkboxes
A GUI with checkboxes instead of needing to search for software would be a better idea than how it is currently being done.
10 votes -
10 votes
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assign multiple email addresses to one contact
Ability to assign multiple email addresses to one contact. We've found that some contacts have 2 email address that they use for their business and we'd like to have the ability to assign different email addresses to the one contact rather than have duplicate contacts against a customer.
10 votes -
Dependent Alerts
I would very much like to setup dependent alerts. In one scenario I might have a WAN device setup as a primary monitor for a site, and all agents (Windows, Mac, TCP, SNMP, HTTP, and Generic) devices that are under that (ie: on the same network) would be dependent on that primary monitor.
This way, when internet connectivity is lost I don't get flooded with alerts from all monitored devices when they're offline or can't be reached.
10 votes -
Additional Monitoring Metrics
Monitoring metrics like latency, data jitter, and round-trip time (RTT) are very common in other monitoring solutions. It would be great if Atera added these metrics to TCP, HTTP, and Generic devices for much needed insight.
Additional metrics that would be extremely useful for monitoring WANs are bandwidth capacity and bandwidth consumption.
10 votes -
Deduct time from time entry
On the time entry screen, it would be helpful to have the option to deduct time from a time entry. When technicians are working on a single ticket all day (like an onboarding or on-site issue), they need to be able to deduct their 30 minute lunch or time that they worked on another ticket while still accurately marking the time that they started and stopped that day. So if a technician is on-site from 8:30AM-5PM and took a 30 minute lunch and had a 20 minute phone call for another ticket, they could mark their time entry as 8:30AM-5PM,…
10 votes -
DNS Filter
DNS Filter: content filtering service.
10 votes -
Way not to e-mail contact when replying to ticket
We need a way to send a ticket to different people without bothering our customer every single time we send or receive something back and forth with a third party.
This might include sendint a request for parts to a third party that doesn't involve the customer at all or things similar to this.
Right now there is no way to do this with Atera. It forces us to address the contact as the main recipient of every e-mail involved in the ticket and there is no way to even forward the ticket to anybody else. This would go a…
10 votes -
Report about the quantity of the agents installed.
An option to get the overall quantity of the agents installed in every client's space.
10 votes -
Separate permissions for creating New Clients
A separate permission that we can turn on/off to allow members of a Role to create new clients. I am not comfortable with the idea of allowing all of our technicians Full Admin Access just to have the ability to create a new client/customer.
10 votes -
detailed report of tickets
The ability to report all logged tickets for a customer for a time period.
Not only the summary and amount but the actual content of tickets. Dates, times, entries and content. In this way the customer gets real insight in the work we perform for him.10 votes
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