Outage Alert
Create method to email all customers regarding an outage. Outages that comes to mind are Microsoft service outage or Internet outage in a region.
This method could be use to email all the contacts of a customer or to all customers.
Justin Godinez
shared this idea
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Bob Johnson
commented
I had several locations that I support yesterday reach out to ask what was going on with their email. Microsoft had a nationwide outage in the USA that impacted the ability to send and receive emails outside of your own domain. Since I support multiple domains, it would have been ideal to pop a message on every desktop explaining the issue. Ideally, it would need to be a multi-step dismissal process to exit out of the prompt, so they don't just click out of it. Normally, I would communicate such an issue via a Teams channel but that does not work when you are managing 100 different locations with multiple computers each.
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Joseph Jones
commented
This could also be done with a pop up message on the client PC.