4776 results found
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Server availability alert
All servers are by default monitored for availability but theres no way to change the threshold for that monitor. In some environments the internet connectiviy can be a challenge so it would be great to have the option to change the heartbeat monitoring time in a way it could be set to 10, 15, 30min or even 1 hour. Only if a device stays offline for that period it would raise an alert. (this is important for example for some African environments)
13 votes -
Allow creating folders within My Scripts
All in the name. Allow creating folders within my scripts.
13 votes -
PDQ
Having PDQ deploy instead of Chocolatey as a deployment option would be great!
13 votes -
Ability to charge customers through Atera
We'd like to know if you would like the option to charge your customers through Atera.
If so, would it be for recurring or one-time payments?
Which payment method would you prefer- credit card, Paypal, ACH, SEPA etc. and why?13 votes -
Keeper Security Integration
Please integrate with Keeper Security for secure password management.
13 votes -
Scheduled Ticket reminder
For Scheduled tickets, it would be nice to assign a reminder notification to the technician assigned, with some optional time frames.
13 votes -
Ability to Export Atera Subscription Invoices as a PDF and not a just a link
Ability to export the Atera subscription invoices into PDF directly rather than seeing it as a link.
13 votes -
Create a Vendor Module
Create a Vendor Module similar to the customer interface. It would be nice to be able to track tickets, equipment, installation dates and services requested from vendors. I would like to be able to have a vendor section that you could put in your open tickets, track repairs & scheduled installations with each vendor.
13 votes -
Software inventory to include Microsoft store apps/appx packages
More apps are being deployed through the Microsoft Store - we have a softphone solution we use, and its latest version is now a Microsoft store app. Running a software inventory doesn't show it or other appx packages.
we now cant run a software inventory to find out who has the softphone.
visibility in to what's installed is key, but now we are blind to certain types of app and bloatware on end users computers
13 votes -
manually update device information
Currently it takes hours for software information to update automatically.
It would be great if there was a button to manually update the software information in a Device list. This would also apply to software reporting data.13 votes -
Configure Multiple Monitoring Agents
I have a small business client who is all cloud based and doesn't have any servers that can act as a monitoring agent for devices on their network. I selected a desktop PC at their reception desk to act as the monitoring agent for the office printer but it is likely that PC will go offline. I'd like to be able to specify multiple monitoring agents to act as a fallback.
13 votes -
Add sign customer box to ticket Email
When a signature is required to authorize a requested action I would like to add a signature box to an email and send it through to the customer for their action.
this would cover us when sensitive work has been requested13 votes -
Log File Transfer
Add the path of the uploaded, downloaded and deleted file to the logs
13 votes -
KB article related to ticket
Show related KB article at creating a ticket
13 votes -
Ability to be notified, Emailed when an agent is online.
Ability to be notified, Emailed when an agent is online. This would be very helpful tracking down misplaced or stolen devices.
12 votes -
I would love to have more columns in the device search, for example looking for device serial number would be great
Having more options to quick search would be helpful minimizing the time to look into each device detail.
for example I would love to see columns such as, Device serial number, Processor, Memory, MAC addresses ...12 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Webhooks
Webhooks triggers on Alerts
We are exploring the possibilities of using Webhooks to integrate Atera with Freshservice for the Alert system.
Currently, your Webhooks system only allows actions to be triggered against tickets, meaning within ticket automations. We have already confirmed with your support team that a ticket created by an alert does not automatically close when the alert is resolved, which leaves the Freshservice alert disconnected if it is resolved from Atera, making the integration less functional.
We have found that in Zapier, you do have triggers available for both alert creation and resolution. Therefore, we understand that the…
12 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Access to KB’s from mobile app!
Provide access to KB articles from mobile app
12 votes -
Able to deploy patches from mobile app
Would be nice to be able to do patching form the mobile device app when you are on the go or need to patch a software but don't have access to a laptop etc.
12 votes -
Asset History should be recorded with the asset
It would be nice to keep a history of asset changes. For example, we have all our laptops/desktops as assets. These items get assigned to a user but can be reassigned to someone else. It would be great to see everyone it has been assigned to. Also, if we change the name of a computer, that should be recorded in the asset history.
12 votes
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