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- Ideas and Feedback 4,794 ideas

Customize Ticket Type

Customize ticket type

13 votes

abigael abigael shared this idea · Dec 26, 2022 · Report… · Admin →

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Dave Ross commented · August 3, 2023 9:39 AM · Report

Yes, please. Most non-tech users on see problem or issue. Thanks.

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Shea Bainter commented · May 19, 2023 8:19 AM · Report

I really need this. I have many users who submit tickets that are nothing more than questions. In most cases I can refer them to the knowledge base and move on. Incident, Problem, Request, nor Change accurately describe the nature of these tickets. I'd like to add Question or Query as an option for these use cases.

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Dustin Edwards commented · May 8, 2023 9:08 AM · Report

Open the "Ticket Type" field for custom entries. I'm not sure why custom ticket types can't be entered currently, but this could be useful.

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Samuel Raj commented · August 10, 2022 2:53 PM · Report

Hi, can we have more ticket types please. For example? System Notifications or Maintenance e.t.c

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