Settings and activity

43 results found

1. Customize Ticket Type

   15 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shea Bainter commented  ·  May 19, 2023  ·  Edit…  ·  Delete…

   I really need this. I have many users who submit tickets that are nothing more than questions. In most cases I can refer them to the knowledge base and move on. Incident, Problem, Request, nor Change accurately describe the nature of these tickets. I'd like to add Question or Query as an option for these use cases.

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   Shea Bainter supported this idea  ·  May 19, 2023

2. Add option for app-based 2FA for Work from Home (instead of only via SMS)

   39 votes

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   1 comment  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Shea Bainter supported this idea  ·  May 3, 2023

3. Be able to breakh down the SLA report

   9 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Shea Bainter supported this idea  ·  May 2, 2023

4. Maintenance Currently being performed notice over blank screen

   4 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Shea Bainter supported this idea  ·  Apr 3, 2023

5. Customer Portal / Service portal suggested improvements (consolidated)

   167 votes

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   27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Shea Bainter supported this idea  ·  Apr 3, 2023

6. Printer management

   151 votes

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   4 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Shea Bainter supported this idea  ·  Apr 3, 2023

7. string modification on incoming email subject lines

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shea Bainter supported this idea  ·  Apr 3, 2023

8. Display the current active user

   61 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Shea Bainter supported this idea  ·  Apr 3, 2023

9. Uninstall software installed by Chocolatey

   237 votes

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   3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Shea Bainter supported this idea  ·  Apr 3, 2023

10. Send welcome emails to customer after Azure AD Sync

    30 votes

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    4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Shea Bainter supported this idea  ·  Apr 3, 2023

11. Work From Home - Branding on landing page

    65 votes

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    4 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Shea Bainter supported this idea  ·  Apr 3, 2023

12. Edit Ticket Notes

    299 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Shea Bainter supported this idea  ·  Apr 3, 2023

13. Free Dashboard Account

    967 votes

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    32 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Shea Bainter supported this idea  ·  Apr 3, 2023

14. Reply to tickets via email

    99 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Shea Bainter supported this idea  ·  Apr 3, 2023

15. Customer facing App

    55 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Shea Bainter supported this idea  ·  Apr 3, 2023

16. Mobile App Improvements

    757 votes

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    42 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Shea Bainter supported this idea  ·  Apr 3, 2023

17. Uninstall common software from multiple devices

    37 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Shea Bainter supported this idea  ·  Apr 3, 2023

18. Notify when device is back online

    385 votes

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    14 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Shea Bainter supported this idea  ·  Apr 3, 2023

19. Ticket Checklist

    321 votes

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    23 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Shea Bainter supported this idea  ·  Apr 3, 2023

20. Assign multiple technicians to a ticket

    416 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Shea Bainter supported this idea  ·  Apr 3, 2023