Settings and activity

45 results found

1. Customize Ticket Type

   13 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shea Bainter commented  ·  May 19, 2023  ·  Edit…  ·  Delete…

   I really need this. I have many users who submit tickets that are nothing more than questions. In most cases I can refer them to the knowledge base and move on. Incident, Problem, Request, nor Change accurately describe the nature of these tickets. I'd like to add Question or Query as an option for these use cases.

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   Shea Bainter supported this idea  ·  May 19, 2023

2. Add option for app-based 2FA for Work from Home (instead of only via SMS)

   36 votes

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   1 comment  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Shea Bainter supported this idea  ·  May 3, 2023

3. Be able to breakh down the SLA report

   8 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Shea Bainter supported this idea  ·  May 2, 2023

4. Maintenance Currently being performed notice over blank screen

   4 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Shea Bainter supported this idea  ·  Apr 3, 2023

5. Customer portal work from home link

   12 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Shea Bainter supported this idea  ·  Apr 3, 2023

6. Printer management

   142 votes

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   4 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Shea Bainter supported this idea  ·  Apr 3, 2023

7. New internal note alert

   22 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Shea Bainter supported this idea  ·  Apr 3, 2023

8. string modification on incoming email subject lines

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shea Bainter supported this idea  ·  Apr 3, 2023

9. Display the current active user

   49 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Shea Bainter supported this idea  ·  Apr 3, 2023

10. Uninstall software installed by Chocolatey

    228 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Shea Bainter supported this idea  ·  Apr 3, 2023

11. Send welcome emails to customer after Azure AD Sync

    29 votes

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    4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Shea Bainter supported this idea  ·  Apr 3, 2023

12. Work From Home - Branding on landing page

    60 votes

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    3 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Shea Bainter supported this idea  ·  Apr 3, 2023

13. Edit Ticket Notes

    239 votes

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    25 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Shea Bainter supported this idea  ·  Apr 3, 2023

14. Free Dashboard Account

    892 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Shea Bainter supported this idea  ·  Apr 3, 2023

15. Reply to tickets via email

    97 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Shea Bainter supported this idea  ·  Apr 3, 2023

16. Customer facing App

    53 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Shea Bainter supported this idea  ·  Apr 3, 2023

17. Mobile App Improvements

    718 votes

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    Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Shea Bainter supported this idea  ·  Apr 3, 2023

18. Uninstall common software from multiple devices

    36 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Shea Bainter supported this idea  ·  Apr 3, 2023

19. Notify when device is back online

    297 votes

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    8 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Shea Bainter supported this idea  ·  Apr 3, 2023

20. Ticket Checklist

    285 votes

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    20 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

    
    

    If you'd like to discuss your needs, please schedule some time for a call here:

    https://yakov-atera.youcanbook.me/

    
    

    All the best,

    Yakov

    Shea Bainter supported this idea  ·  Apr 3, 2023