Settings and activity

12 results found

1. Less AI, more fixing existing issues?

   33 votes

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   5 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Simon Ashcroft supported this idea  ·  Dec 10, 2025

2. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

   803 votes

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   40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Simon Ashcroft supported this idea  ·  Dec 10, 2025

3. Request for Robust Agent Self-Upgrade Mechanism

   47 votes

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   4 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Simon Ashcroft supported this idea  ·  Dec 10, 2025

4. Automation based on technician reply

   44 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Simon Ashcroft commented  ·  Dec 10, 2025  ·  Edit…  ·  Delete…

   Add functionality to create an automation rule that updates a ticket’s status to Pending whenever a technician adds a response—whether it’s a public reply or an internal note. We're currently relying on an external automation tool (Zapier) to achieve this. It would be good to streamline all ticket automations into Atera directly instead of relying on third-party tools.

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   Simon Ashcroft supported this idea  ·  Dec 10, 2025

5. 3rd party patch management automation dynamic grouping

   6 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Simon Ashcroft supported this idea  ·  Oct 21, 2025

6. More information from PC

   15 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Simon Ashcroft supported this idea  ·  Oct 21, 2025

7. PDQ

   13 votes

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   2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Simon Ashcroft supported this idea  ·  Oct 21, 2025

8. Customize Ticket Type

   15 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Simon Ashcroft commented  ·  Mar 26, 2025  ·  Edit…  ·  Delete…

   Yes please - this would be massively helpful!

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   Simon Ashcroft supported this idea  ·  Mar 26, 2025

9. Project Ticket

   245 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Simon Ashcroft supported this idea  ·  Mar 26, 2025

10. MS Office Updates

    783 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Simon Ashcroft supported this idea  ·  Mar 26, 2025

11. Automatically close Alert tickets when resolved

    209 votes

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    17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Simon Ashcroft supported this idea  ·  Mar 26, 2025

12. Allow for customization of columns on ticketing screen

    351 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Simon Ashcroft supported this idea  ·  Mar 26, 2025