Settings and activity

29 results found

1. Merge tickets automatically if they include RE: or FW: and ticket contact is recipient or cc'd

   30 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dave Ross supported this idea  ·  Nov 4, 2024

2. Ability to edit Internal Note on ticket

   48 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dave Ross supported this idea  ·  Jun 19, 2024

3. Work From Home with Windows Server

   7 votes

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   1 comment  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Dave Ross supported this idea  ·  Jun 19, 2024

4. Multiple contacts for a single ticket

   23 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dave Ross commented  ·  Apr 4, 2024  ·  Edit…  ·  Delete…

   This would be great. Plus setting one as the primary for the ticket. The two requests about supervisor and common issue for many comes up often with our clients.

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   Dave Ross supported this idea  ·  Apr 4, 2024

5. Ability to assign a contact to multiple devices for work from home

   173 votes

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   8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Dave Ross commented  ·  Apr 4, 2024  ·  Edit…  ·  Delete…

   We work with sites that the campus security may login to multiple devices. Camera, workstation, access control monitoring which reside on different systems

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   Dave Ross supported this idea  ·  Oct 23, 2023

6. Tickets show exact date

   9 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dave Ross supported this idea  ·  Jan 11, 2024

7. API: search tickets and time entries by date-range and customer-ID

   13 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dave Ross supported this idea  ·  Jan 11, 2024

8. Project Ticket

   244 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dave Ross supported this idea  ·  Jan 8, 2024

9. Ticket Checklist

   305 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Dave Ross supported this idea  ·  Jan 8, 2024

10. work from home access to servers OS

    6 votes

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    2 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Dave Ross commented  ·  Jan 8, 2024  ·  Edit…  ·  Delete…

    I have clients that turn CCTV on server OS and security need access to the server remotely.

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    Dave Ross supported this idea  ·  Jan 8, 2024

11. How to setup customer with multiple locations?. Customer with sub account?

    14 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Dec 13, 2023

12. Master view for password manager

    6 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Dec 11, 2023

13. Customer Password Manager Search/Filter mechanism

    8 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Dec 11, 2023

14. Consolidate Password Storage Locations

    6 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Dec 11, 2023

15. Allow for customization of columns on ticketing screen

    349 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Nov 27, 2023

16. Approval process workflows

    38 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Nov 14, 2023

17. Edit Ticket Notes

    250 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Nov 14, 2023

18. Parent & Child ticket relations

    67 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Nov 14, 2023

19. Ability to assign ticket to customer, not contact

    31 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Nov 14, 2023

20. Notes in app

    7 votes

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    1 comment  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Dave Ross commented  ·  Nov 2, 2023  ·  Edit…  ·  Delete…

    Notes and the other regular and custom fields on the customer page.

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    Dave Ross supported this idea  ·  Nov 2, 2023