Settings and activity

29 results found

1. Merge tickets automatically if they include RE: or FW: and ticket contact is recipient or cc'd

   20 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dave Ross supported this idea  ·  Nov 4, 2024

2. Ability to edit Internal Note on ticket

   23 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dave Ross supported this idea  ·  Jun 19, 2024

3. Work From Home with Windows Server

   7 votes

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   1 comment  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Dave Ross supported this idea  ·  Jun 19, 2024

4. Multiple contacts for a single ticket

   18 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dave Ross commented  ·  Apr 4, 2024  ·  Edit…  ·  Delete…

   This would be great. Plus setting one as the primary for the ticket. The two requests about supervisor and common issue for many comes up often with our clients.

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   Dave Ross supported this idea  ·  Apr 4, 2024

5. Ability to assign a contact to multiple devices for work from home

   166 votes

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   8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

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   Dave Ross commented  ·  Apr 4, 2024  ·  Edit…  ·  Delete…

   We work with sites that the campus security may login to multiple devices. Camera, workstation, access control monitoring which reside on different systems

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   Dave Ross supported this idea  ·  Oct 23, 2023

6. Tickets show exact date

   9 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dave Ross supported this idea  ·  Jan 11, 2024

7. API: search tickets and time entries by date-range and customer-ID

   13 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dave Ross supported this idea  ·  Jan 11, 2024

8. Project Ticket

   222 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Dave Ross supported this idea  ·  Jan 8, 2024

9. Ticket Checklist

   278 votes

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   17 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

   
   

   If you'd like to discuss your needs, please schedule some time for a call here:

   https://yakov-atera.youcanbook.me/

   
   

   All the best,

   Yakov

   Dave Ross supported this idea  ·  Jan 8, 2024

10. work from home access to servers OS

    6 votes

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    2 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Dave Ross commented  ·  Jan 8, 2024  ·  Edit…  ·  Delete…

    I have clients that turn CCTV on server OS and security need access to the server remotely.

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    Dave Ross supported this idea  ·  Jan 8, 2024

11. How to setup customer with multiple locations?. Customer with sub account?

    13 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Dec 13, 2023

12. Master view for password manager

    6 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Dec 11, 2023

13. Customer Password Manager Search/Filter mechanism

    8 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Dec 11, 2023

14. Consolidate Password Storage Locations

    5 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Dec 11, 2023

15. Allow for customization of columns on ticketing screen

    290 votes

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    39 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Nov 27, 2023

16. Approval process workflows

    35 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    
    

    We're considering the development of this feature in the coming months and would love to hear how you'd like to see workflows implemented in Atera.

    If you'd like to discuss your needs, please schedule some time for a call here:

    https://yakov-atera.youcanbook.me/

    
    

    All the best, 

    Yakov

    Dave Ross supported this idea  ·  Nov 14, 2023

17. Edit Ticket Notes

    235 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dave Ross supported this idea  ·  Nov 14, 2023

18. Parent & Child ticket relations

    61 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Nov 14, 2023

19. Ability to assign ticket to customer, not contact

    29 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Nov 14, 2023

20. Notes in app

    6 votes

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    1 comment  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Dave Ross commented  ·  Nov 2, 2023  ·  Edit…  ·  Delete…

    Notes and the other regular and custom fields on the customer page.

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    Dave Ross supported this idea  ·  Nov 2, 2023