Settings and activity

29 results found

1. Merge tickets automatically if they include RE: or FW: and ticket contact is recipient or cc'd

   30 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dave Ross supported this idea  ·  Nov 4, 2024

2. Ability to edit Internal Note on ticket

   45 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dave Ross supported this idea  ·  Jun 19, 2024

3. Work From Home with Windows Server

   7 votes

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   1 comment  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Dave Ross supported this idea  ·  Jun 19, 2024

4. Multiple contacts for a single ticket

   21 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dave Ross commented  ·  Apr 4, 2024  ·  Edit…  ·  Delete…

   This would be great. Plus setting one as the primary for the ticket. The two requests about supervisor and common issue for many comes up often with our clients.

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   Dave Ross supported this idea  ·  Apr 4, 2024

5. Ability to assign a contact to multiple devices for work from home

   171 votes

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   8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Dave Ross commented  ·  Apr 4, 2024  ·  Edit…  ·  Delete…

   We work with sites that the campus security may login to multiple devices. Camera, workstation, access control monitoring which reside on different systems

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   Dave Ross supported this idea  ·  Oct 23, 2023

6. Tickets show exact date

   9 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dave Ross supported this idea  ·  Jan 11, 2024

7. API: search tickets and time entries by date-range and customer-ID

   13 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dave Ross supported this idea  ·  Jan 11, 2024

8. Project Ticket

   243 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dave Ross supported this idea  ·  Jan 8, 2024

9. Ticket Checklist

   301 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dave Ross supported this idea  ·  Jan 8, 2024

10. work from home access to servers OS

    6 votes

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    2 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Dave Ross commented  ·  Jan 8, 2024  ·  Edit…  ·  Delete…

    I have clients that turn CCTV on server OS and security need access to the server remotely.

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    Dave Ross supported this idea  ·  Jan 8, 2024

11. How to setup customer with multiple locations?. Customer with sub account?

    14 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Dec 13, 2023

12. Master view for password manager

    6 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Dec 11, 2023

13. Customer Password Manager Search/Filter mechanism

    8 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Dec 11, 2023

14. Consolidate Password Storage Locations

    6 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Dec 11, 2023

15. Allow for customization of columns on ticketing screen

    343 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Nov 27, 2023

16. Approval process workflows

    38 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Nov 14, 2023

17. Edit Ticket Notes

    249 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Nov 14, 2023

18. Parent & Child ticket relations

    66 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Nov 14, 2023

19. Ability to assign ticket to customer, not contact

    31 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Dave Ross supported this idea  ·  Nov 14, 2023

20. Notes in app

    7 votes

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    1 comment  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Dave Ross commented  ·  Nov 2, 2023  ·  Edit…  ·  Delete…

    Notes and the other regular and custom fields on the customer page.

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    Dave Ross supported this idea  ·  Nov 2, 2023