5058 results found
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Availability Monitoring
Availability Monitoring - Control how often we receive alerts for a device that is offline. I can get an email alert almost every hour to let me know a device is still unavailable. After a weekend I can have up to 50 emails for a single device! If there are multiple servers offline then this is too much. We are having to turn off this feature at the moment because we just get spammed.
20 votes -
Export / import function Kowledge Base
Have a function to export the data in knowledge base. It can be handy for exporting / importing multiple artikels.
20 votes -
Integrations for Dynamic Billing
Integrations with Pax8 and Sherweb to pull dynamic company subscriptions for billing.
I have to manually check both Pax8 and Sherweb for numbers and enter into QBO for invoicing.
FYI, Syncro is providing this for Pax8, according to the sales guy that keeps calling me to switch.
20 votes -
Patch Management Page
A Patch Management page, Not a report. Where we can see all available updates. Approve/Deny/Postpone them. Also see how many devices are missing said update and click install if needed.
in the same place an overview of what devices are currently downloading/installing/updating/Failed live view
I have tried using the report and clicking install all missing patches but this does not work. However going to each individual asset and clicking select all > install works.
So to recap an actual patch management page, where we can manage all systems/customers etc
20 votes -
Ability to attach photos to cases on Mobile app
Ability to attach photos to cases on Mobile app
20 votes -
IP-Adress next to devicename
Being able to see the IP-Adress next to the devicename would be pretty handy.. Instead of clicking on a Agent to get the IP-Adress information, the IP-Adress could be displayed in the devicelist right next to the devicename to safe time for the technician.
20 votes -
Multiple Ticket Boards
The ability to create multiple or custom ticket boards. Examples like Alerts, Admin Work, Projects, Escalated.
With appropriate work flow rules as well
20 votes -
Detailed reporting of work from home users
We need a report that shows us what cusomters and users are licensed for work from home. This seems trivial to implement.
20 votes -
Customizable text for Customer Portal login page
The login page for the Customer Portal should allow for customizable text. Currently, it displays "Welcome to the Customer Portal!
We're glad you're here.". It would be nice to be able to change the text.
Also, I have changed the color scheme however the "Login" button still remains green.20 votes -
Show ticket time entries also on the customer portal
Show ticket time entries also on the customer portal. Now the client can go to the customer portal and only see the tickets, but can't see what time is used to solve a problem or requist.
20 votes -
Contract billing option for "Work from Home"
Add a "Work from Home" option in the billing contracts for customers so that the number of computers that have WFH enabled is automatically calculated and billed just like "Online Backup"
20 votes -
Patch Management Profile with WOL Option
Profile with WOL option to start all affected systems
20 votes -
Patch Search & Deploy
The report provide the option to select those patches that failed and deploy again.
It would be good to have the option to only list out those failed patch deployment instead of all the patches.20 votes -
Indication of which devices have the helpdesk icon enabled on the devices view
Sometime i forget to activate the agent icon on the computer of the costumer and i have no way to see if i forgot.
I think it can be cool to have a flag somewhere in Atera to see witch computer have it activated or not.
If i send a mass command to activate it, it will spread the costumer of black CMD box for maybe nothing. I don't want to do it all week.
Maybe it's possible to read a registry key to show in the console if the agent is activated or not.20 votes -
backup
msp360 integration
20 votes -
Device import of generic devices
Ability to bulk import generic, unmonitored devices. Example: Excel list of devices (Ipads, monitors, projectors, etc). Import the list from a default CSV file.
20 votes -
My Script backups
A way to backup everything in "My Scripts" to a zip file or to backup individual or a group of scripts with a download button
20 votes -
Sorting Tickets by Last Response
We often will modify a ticket priority or type in basic triage, but in doing so, it messes with the order or tickets if sorted by last modified date. It would be great if tickets could be sorted by last comment date so we can review tickets that don't have responses on them quickly.
20 votes -
Ability to schedule already open tickets
I have recently discovered that a few clients will have a ticket open already and will not reply for a few days and then ask to have the issue looked at on a specific day.
This wouldn't be too bad if there wasn't already key details and notes in the ticket already, and closing and opening is just tedious as the ticket isn't technically closed/resolved.
I feel like a feature to schedule an already open ticket to automatically be closed and reopened within a specific time frame would be amazing.
It doesn't even need to be necessarily closed, just disappear…19 votes -
Patch Management Alerts if more than xx updates
An alert is created when a customer or device has more than xx number of patches. This would indicate that the device is failing to run patches/offline and requires investigation.
The idea would greatly assist us as the current schedule report takes so long to go through with so many devices to check
19 votes
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