Skip to content

Ideas and Feedback

Ideas and Feedback

Categories

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

5016 results found

  1. To have a contract management for local IT support to maintain the Maintenance Agreement/Warranty for various application/hardware

    20 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  PSA Tools  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. So recently we discovered that when you assign a device to a ticket, it assigns that same device to any ticket associated with the ticket contact. So let's say you have 4 tickets open for the same user, if you assign a device to one of those tickets, Atera assigns that same device to all of that user's tickets.

    This is problematic for may of our clients because we have quite a few clients that utilize multiple systems whether it be they have a desktop and a laptop or sometimes it may be something like a multi-user device where the…

    20 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. If you import a large SNMP template and want to delete unnecessary OID's, you have to delete one by one, confirming the 'yes' prompt every OID.

    Add checkboxes so that you can select multiple OID's and perform actions (eg; delete) in bulk.

    20 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Dashboard  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Would like to give technicians full permissions to specific customers, don't wan't to assign "full admin access".

    Things like create folder, add computers to folders does not work if you haven't assigned "full admin access"

    20 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin & Core  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Sometime i forget to activate the agent icon on the computer of the costumer and i have no way to see if i forgot.
    I think it can be cool to have a flag somewhere in Atera to see witch computer have it activated or not.
    If i send a mass command to activate it, it will spread the costumer of black CMD box for maybe nothing. I don't want to do it all week.
    Maybe it's possible to read a registry key to show in the console if the agent is activated or not.

    20 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. msp360 integration

    20 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Ability to bulk import generic, unmonitored devices. Example: Excel list of devices (Ipads, monitors, projectors, etc). Import the list from a default CSV file.

    20 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Devices  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. A way to backup everything in "My Scripts" to a zip file or to backup individual or a group of scripts with a download button

    20 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin & Core  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. In light of the CrowdStrike issues late last week, I feel that it's critical that we be able to export all of the BitLocker keys via the API.

    It's not a workable solution to have to open each agent and unhide the key to copy it into a spreadsheet.

    The BitLocker keys should be available via the Agents "GET" command.

    19 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Agent  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    1. CVE show up under the associated Device (Wks,Srvr,etc)
    2. Create alerts / tickets based on CVE / Device. rules for severity.
    3. CVE should affect severity and have an icon at the top of the device view screen.
    4. CVE Dashboard - including resolutions over time and newly discovered. so you can track progress and historical / resolved CVEs
    19 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    1. Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process! 


  10. Would like to send Bitdefender actions (Scan, Timeout) in Atera to Endpoints.
    Just like how Webroot can send these actions.
    Now at the shield icon of a Endpoint in Atera we only see Webroot actions while we are using Bitdefender.

    19 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bitdefender  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Please integrate 2 factor authentication using FIDO keys (i.e. YubiKey or Google Titan). This is already supported by Auth0.

    19 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Security  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Being able to see the IP-Adress next to the devicename would be pretty handy.. Instead of clicking on a Agent to get the IP-Adress information, the IP-Adress could be displayed in the devicelist right next to the devicename to safe time for the technician.

    19 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Reports directly from customer portal for the clients

    19 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. There should be Helpdesk Agent for Mac OS also so that Mac users can directly log their tickets through it and no need to go to portal, enter the credentials and then raise ticket.

    19 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Device metrics graph should have options to show other system stats like drive usage, drive space, temperatures, etc. Things that are monitored by threshold.

    19 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Option to assign multiple contacts to a ticket.
    A single issue in a ticket can touch multiple users/contacts. When an ticket is scaled up from incident to problem. or when multiple people experience the same issue. I would like to be able to add more contacts to an issue.

    19 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Would be great to have the option to change the customer of a ticket as sometimes the IT team might forward an email received from an client to the support@ in order to create a ticket. However, we are unable to change the customer on a ticket using Atera.

    19 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Profile with WOL option to start all affected systems

    19 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. The ability to query a device's WMI and then set a custom field in the agent's record would allow us to then use those custom fields with filters. For example, query the processor type and then set a custom field to read either Intel or AMD.

    I can see this working as a WMI query function built by Atera or an added feature to the installed agent that allows a script to send data back to the agent which would update the record.

    19 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Devices  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  • Don't see your idea?