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5047 results found

  1. Anbindung des Agenten für NAS-Systeme (Synology NAS-Systeme ab DSM 7.0) mit möglichst allen Applikationen von Atera, das wäre echt Klasse

    20 votes

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    1 comment  ·  Agent  ·  Admin →
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  2. needing to add multiple contacts for a single ticket rather than having to create separate ticket for each contact. when we have a ticket come in that affects multiple people, we like to avoid having duplicate tickets for the same exact issue which can cause multiple technicians to work on the same issue. old ticketing system had an option for "watch list" which allowed us to enter email addresses (internal or external) so they would all receive the updates from a single ticket. i am aware of the "cc" field but can be difficult to remember to add these email…

    20 votes

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    4 comments  ·  Tickets  ·  Admin →
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  3. The login page for the Customer Portal should allow for customizable text. Currently, it displays "Welcome to the Customer Portal!
    We're glad you're here.". It would be nice to be able to change the text.
    Also, I have changed the color scheme however the "Login" button still remains green.

    20 votes

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  4. Please add an Integration to https://www.lexoffice.de/. It's one of the largest accounting tools for freelancers and small companies in Germany.

    • sync Kontakts between Atera and lexoffice
    • send invoices to lexoffice and generate them in lexoffice with the tracked times etc. from atera
    20 votes

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  5. Would be great to have the option to change the customer of a ticket as sometimes the IT team might forward an email received from an client to the support@ in order to create a ticket. However, we are unable to change the customer on a ticket using Atera.

    20 votes

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    5 comments  ·  Tickets  ·  Admin →
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  6. Show ticket time entries also on the customer portal. Now the client can go to the customer portal and only see the tickets, but can't see what time is used to solve a problem or requist.

    20 votes

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  7. Add a "Work from Home" option in the billing contracts for customers so that the number of computers that have WFH enabled is automatically calculated and billed just like "Online Backup"

    20 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. To have a contract management for local IT support to maintain the Maintenance Agreement/Warranty for various application/hardware

    20 votes

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    2 comments  ·  PSA Tools  ·  Admin →
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  9. So recently we discovered that when you assign a device to a ticket, it assigns that same device to any ticket associated with the ticket contact. So let's say you have 4 tickets open for the same user, if you assign a device to one of those tickets, Atera assigns that same device to all of that user's tickets.

    This is problematic for may of our clients because we have quite a few clients that utilize multiple systems whether it be they have a desktop and a laptop or sometimes it may be something like a multi-user device where the…

    20 votes

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    1 comment  ·  Tickets  ·  Admin →
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  10. If you import a large SNMP template and want to delete unnecessary OID's, you have to delete one by one, confirming the 'yes' prompt every OID.

    Add checkboxes so that you can select multiple OID's and perform actions (eg; delete) in bulk.

    20 votes

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    1 comment  ·  Dashboard  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. Sometime i forget to activate the agent icon on the computer of the costumer and i have no way to see if i forgot.
    I think it can be cool to have a flag somewhere in Atera to see witch computer have it activated or not.
    If i send a mass command to activate it, it will spread the costumer of black CMD box for maybe nothing. I don't want to do it all week.
    Maybe it's possible to read a registry key to show in the console if the agent is activated or not.

    20 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. msp360 integration

    20 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. Ability to bulk import generic, unmonitored devices. Example: Excel list of devices (Ipads, monitors, projectors, etc). Import the list from a default CSV file.

    20 votes

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    1 comment  ·  Devices  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. A way to backup everything in "My Scripts" to a zip file or to backup individual or a group of scripts with a download button

    20 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. An approval process within the Atera tenants should be put into place for a newly added device after an Atera agent has been installed onto a machine for addtional security. This to avoid "rouge devices being added to tenant.

    19 votes

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    0 comments  ·  Devices  ·  Admin →
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  16. In light of the CrowdStrike issues late last week, I feel that it's critical that we be able to export all of the BitLocker keys via the API.

    It's not a workable solution to have to open each agent and unhide the key to copy it into a spreadsheet.

    The BitLocker keys should be available via the Agents "GET" command.

    19 votes

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    1 comment  ·  Agent  ·  Admin →
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  17. Show logs of Scripts being created/modified and deleted in Admin>Audit Logs.
    I have tested this and it does not show in Atera which is very inconvenient.

    19 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  18. The Splashtop popup in the lower right hand corner, stating someone is remotely monitoring/working on your PC/Server. Can this have an option to leave it visible for the entire remote session. A few customers have asked me (from a security perspective) about this capability as they deal with sensitive data

    19 votes

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    0 comments  ·  Security  ·  Admin →
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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  19. Please integrate 2 factor authentication using FIDO keys (i.e. YubiKey or Google Titan). This is already supported by Auth0.

    19 votes

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    0 comments  ·  Security  ·  Admin →
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  20. Reports directly from customer portal for the clients

    19 votes

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