4973 results found
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Identify double agent
Quickly merge or identify agents with the same S/N or netbiosname to remove duplicates in the console
29 votes -
It really should be possible to forward an email from a ticket without using the cc function and without changing the ticket contact.
It really should be possible to forward an email from a ticket without using the cc function and without changing the ticket contact.
1 vote -
sender to missing
Customer email responses used to have detail dropdown of who they sent message to and cc'ed that is missing now in the new interface
1 vote -
Enhanced Time Tracking Functionality
Feature Overview:
I would like to suggest the addition of a more accessible and versatile time recording feature. The idea is to have a time recording option readily visible at the top of the main page header. This would allow users to quickly initiate time tracking, for instance, when receiving a phone call from a customer, without the need to navigate away from their current page.Functionality Details:
Instant Start/Stop: Users should be able to start and stop the time recording with a single click from the main header. This ensures that capturing the duration of impromptu tasks or customer…
4 votes -
iOS APP Filter for allerts just like the website
iOS APP Filter for alerts just like the website.
I want to view only critical ones without enabling the notifications and selecting critical.
it is not doable with current app feature.
Thank You,
SG1 vote -
On-Call System Integration
Please come out with an integration into on-call systems such as Pager Duty and Ops Genie.
1 vote -
TIME ENTRY
New interface for tickets has a stupidly small time entry box that cant be resized.
Clearly who came up with it isnt a user of the system.8 votes -
alert
Alert history and management
1 vote -
Patch Logging
It would be extremely beneficial if there were logs of which patches were deployed to an agent in case of issues.
We had a Mac device restart after receiving an update and it booted back into recovery with us unable to recover the device. Without knowing which patch this device received, we cannot exclude the patch from other devices. Instead we have to disable OS updates to avoid any additional device failures.
6 votes -
Admin Audit Logs
Audit logs for terminal connection requests by technicians should include a transcript of the commands, or at the very least create a log locally on the endpoint that can be retrieved/reviewed.
Simply knowing Technician 1 requested a terminal session does not aid in either validating or invalidating issues after a connection was made. Logging on endpoints is not always enabled, collected in a SIEM, or logs are overwritten beyond a certain size/date.
This would allow for IT teams and MSP's to ensure visibility into what commands are being run by who from the Atera platform.
4 votes -
AI to automatically add manual tags that were created by the team
AI to automatically add manual tags that were created by the team
2 votes -
Network Connection History
Can we please get the last 5 WAN IPs and LAN IPs, and also a note Network last changed on date Xx/yy/zz thank you!
2 votes -
Notifications for Alerts
The notifications feature should be on Top of Priority, as many times we are working on other apps, and we didn't get notifications on desktop of browser as banner or sound nothing. Until we're back to the dashboard the request often goes away from customer side.
Also, there should be option of setting different notifications for different sites, but on the first priority is the notification banner or sound at least, without that there's too much difficulty to resolve problems within the required timeframe.
Thanks
2 votes -
Email notification when agent is installed
We would like to get an Alert via email when a new Agent has been installed on any of the customers.
Some Customers install agent by them self therefore we need this notification.
25 votes -
Intune integration
This has already been intergraded but not at the level it could be users, devices, agent install. Users are already assigned devices automatically in Intune you could easily pull that data and match it to the devices you have.
46 votes -
BIOS update
It would be nice if patch management also offered BIOS updates, as is already the case with N-able.
3 votes -
time entry in new UI feature regression
in old UI when adding time you are able to just delete the default time entirely and enter :xx as a shorthand for 0 hrs xx min
in new UI it requires entering 00:xx or it thinks you are attempting to enter it as hours
Please bring back the :xx shorthand for only minutes
8 votes -
Quality of life upgrade
The ability to edit initial notes that were entered when creating a ticket, and defaulting to Internal Notes.
1 vote -
invoice api
Subscription/Invoices:
A list of Apps that we have selected (example Malwarebytes) and then which customers are using the App and which of their computers that are using it.
With this we can invoice our customers directly for their usage, without having to do a report every month and enter the numbers manually.A list with the invoices that we get from you (Invoice ID, Date, Product, Amount), again so we can make a list of which products we use and the quantity:
Example
Item: “Malwarebytes - Mbytes-EndpointProtectionAndResponse-M“ ID: ” ID-1129570” Quantity: “789” Price: “$$$.$$”)
Item: “Atera - SD-ProNP-M“ ID: “ID-937789”…1 vote -
deviceguid api
API: The possibility to find a computer by its DeviceGuid
The possibility to find a computer by its DeviceGuid, so there will only be 1 result, if the computer is there – then we don’t need to run through more machines with same “machineName”
Get agents for specified machine: GET /api/v3/agents/machine/{DeviceGuid}
1 vote
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