4803 results found
-
Internal Wiki for admins
It would be great if we had an internal wiki where we can post notes and important information only for admin/technicians eyes. Something like Teams Wiki
1 vote -
tableau de bord
Il serait intéressant de pouvoir personnaliser le tableau de bord afin d'y mettre les informations clés qui nous sont pertinante et de pouvoir définir nos filtres et nos seuils.
1 vote -
Customer IT Team Access
Customers IT Team having access into atera as that client only. Limited access with limited use and at a cheaper cost to compensate for not having access to the full range of features.
5 votes -
ZFS - Status
"ZFS" is being used more and more with Linux.
The individual disks are displayed. However, this does not really help.The status is evaluated very simply with "zpool status".
2 votes -
Agentname / FQDN
Unfortunately, after installing the agent, only the computer name is displayed.
It would be much better and more useful to display the FQDN. Directly in the overview.
This would make it much easier to assign machines and search much faster if you know the AD. As well as simply adding new machines under a "dummy customer" (transfer) and then assigning them to the real customer.It is important that the FQDN is shown DIRECTLY in the overview.
Small adjustment, big effect.1 vote -
debian
Reboot/Shutdown - Mobile App
I sorely miss the fact that you can't simply restart Linux machines. This is possible when accessing via a website.
Is something planned here?1 vote -
Automation Job Live Overview in the device details
Hi team,
I would love to see some live overview directly on the device detail page that shows automation jobs that are currently running on that device, as well as jobs that will be following with timestamps. This takes away the need to run the "Last process" reports and I see what is happening on my device in real time.
8 votes -
Enhanced Ticket Filtering
Ticket filtering works great, but it would be extremely helpful to add a couple of fields to the filter options. 1. keyword 2. User name.
I know you can search for a keyword, but there isn't the ability to check off and merge tickets (or some of the other features you get with filter results) from within the search results. The same for User. I can search for a specific user's tickets, but there isn't the ability to check off and merge/manipulate tickets like you can do with the filters.
An alternative solution would be to enhance the Search results…
2 votes -
Software not installed
Run a report that shows all computers that do not have a specific app installed.
1 vote -
Tickets reordering
It would be AWESOME if we could manually reorder tickets (a sort of custom order) by dragging them up and down the list. And/or pin tickets to the top of the list.
Basically, a way to customize the ticket list in order to organize priorities when starting our day. Because sometimes you don't want to start changing priorities for tickets. Sometimes you decide you will address minor requests while working on major problems at the same time.
So in the morning, you move (or pin to the top) the tickets you plan you'll be able to work on that day...
26 votes -
Link Automation Tasks
Would be great if you can link a chain of dependency for the automation tasks. Like example if I have two tasks, one to create a restore point and another to run a manual PowerShell script. I should be able to assign the restore point automation first and make it a dependency so if it fails the other task fails as well.
A step further would be to make it agent based so if the first task succeeds on the a few of the agents and not on all the agents. The chain of tasks continues for those agents that…
1 vote -
Ignore SNMP Offline status (Printers)
SNMP monitoring on Printerdevices works when the Printers is online so thats not an issue. But when users turn them off going home for the day or weekend we get a flood of alerts for offline status, however if i then turn off availability monitoring i do not get any SNMP information anymore for toner and drum consumption. We need a way to still get SNMP monitor information but exclude alerts for offline printers.
2 votes -
passkeys
Can Atera provide the use of multiple passkeys and/or MFA besides the 2 2FA methods available ? By this, it will provide the technician or admins to further secure their accounts and to better manage SSOs.
7 votes -
App sign in
Sign in with Mobile app. Also Multiple fingers for authentication.
2 votes -
Remove required fields for technician
When creating a ticket as a technician, be able to override the required fields so that they are not required.
3 votes -
dropdown
Be able to rearrange the dropdown options and their dependencies in any order we choose. This way we won't have to recreate the dropdowns every time something is added or changed, they can just be shuffled around manually.
1 vote -
Device & asset tab within users
Would be useful to have the ability to see all devices & assets assigned to a specific user in one place. So when users have issues you can easily see all devices/assets assigned to them. Ideally add, within the user view, a tab with all their assigned devices/assets.
The only tabs in there are "tickets" and "password manager", which is unnecessary for companies, such as mine, where we only use Atera for Inventory management/tracking.3 votes -
Realtime location on device integration with google maps
add realtime location feature integration with google map
6 votes -
New View
Looking for a new view option to see all tickets in our system and who they are assigned to broken out by users. Do not want to setup filtered views to only see individual technicians. In the ideal scenario each technician has a lane, showing the priority groups and the tickets assigned to technicians. One lane shows the unassigned tickets as well and can move them to the techs as needed. The issue I am trying to solve is visibility to the queue versus having to scroll thru the tickets to see things. What is happenign is tickets are falling…
3 votes -
Add double security to advoid delete devices in accidently
Would like to suggest when delete the device prompt asking to key credentials 1 more time to confirm delete it.
Current only have option prompt NO \ YES when delete the device , but some how wrongly click for human error. recommended add the 1 more layer when delete the device prompt key the Atera login password to double confirm remove it.
3 votes
- Don't see your idea?