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4973 results found

  1. option to stay logged into mobile app. Our devices already have strong security in order to unlock the screen.

    The login process for the mobile app is clunky and overly burdensome to have to do all the time

    4 votes

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  2. I would like to have Atera perform Penetration Testing on my clients network. And make the reports/alerts available within the standard security testing.

    56 votes

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    0 comments  ·  Security  ·  Admin →
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  3. The dropdown when assigning an agent to a ticket should show the current user, as only this way we know which device has the problem (as users don't always work at the same PC)

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  4. It would be convenient if files could be attached to a ticket.
    A current workaround is to create an internal note and then attach the file, but then it becomes necessary to search for the file in the ticket history whenever the ticket becomes longer.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  5. It would be nice to have the ability to review files on an agent applied device and then also have the ability to delete files. The feature should be available without having to remote into the agent.

    3 votes

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    1 comment  ·  Devices  ·  Admin →
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  6. I think it would be very useful that ticket's history section reflects which Rules has been applied (appearing on history as the rule's title), and not just the action. This would work as a kind of "debug", helping us to confirm which rules are really applied on each scenario and accelerating/helping a lot our learning curve.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  7. Please add hard disk metrix in the dasboard like the cpu & ram

    9 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  8. The API allows, among other things, to retrieve information from conversations. If confidential data is stored in the conversations, it could be a serious cybersecurity issue (Password). API calls should be authenticated and, in my opinion, API calls should be restricted to only certain public IPs. As with the portal login, which has this option. We could even rely on the same IPs that are allowed to authenticate to the portal. Authentication + IPs = security

    0 votes

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    0 comments  ·  Security  ·  Admin →
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  9. You know how alerts will play a sound when it happens? That would be great if you could make tickets do the same thing. If someone creates a ticket I would like to be able to turn on a sound notification just like the alert sound settings. I already get ticket notifications on my phone so I do not feel like this is would be hard to integrate into the web dashboard.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  10. To be able to report and review these analytics:
    clickstream Analysis
    Session Tracking
    User Authentication (Logons and logoffs)

    Monitor metrics such as page views, unique visitors, time spent on pages, and search queries within the knowledge base. Identify signals that indicate self-service behavior, such as repeated visits to specific knowledge base articles or extensive time spent on troubleshooting guides.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  11. Currently there is no option to create schedules where devices automatically go into, and out of, maintenance mode where no alerts are generated. This would be extremely useful as we have regular patching windows, client requested maintenance windows, etc where we need to make sure that no alerts are created. Thank you.

    8 votes

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    0 comments  ·  Devices  ·  Admin →
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  12. Please make an option to disable and enable automatic ticket creation the Agent chat that create ticket after two minutes of conversation.

    Please, We want to chat with the user and leave the user create the ticket or the IT to create the ticket manually.

    We need this option to interact with the user with no limit, please make this happened.

    1 vote

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    0 comments  ·  Admin →
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  13. The current ticket UI requires alteration due to excessive whitespace, particularly in the description and response fields. With the increased utilisation of Forms, it's crucial to emphasise ticket properties; however, the existing UI layout impedes full integration of forms and custom fields. To address this issue, we propose two solutions:

    Enable end-users to customize the UI layout according to their preferences or the specific needs of engineers. This flexibility would allow for optimal use of space and prioritisation of ticket properties.

    Implement a permanent fix that enhances the prominence of ticket properties within the UI. This could involve redesigning the…

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  14. Misfunction detected on following scenario:

    Rule Trigger: Ticket Requester Responded
    Conditions: no conditions
    Action: Send an Email To Technician

    This action only works when just one of the implied users is a Technician. But when implied users are both Technicians, this action doesn't works.

    I identified this as a misfunction because on complex helpdesk structures it's needed one Technician to create an incident specifically for other higher level Technicians (incident not related with any "normal" requester, but specifically for internal IT troubles between different Technicians). This way, the important thing here is not related with the Requester role in any…

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  15. The current implementation on Email Templates vs rules makes it difficult to manage a multilanguage scenario. For N templates representing the same notification in different languages, it's needed to generate 1 rule for each language in order to respond the Requester in an appropiate way on their language. In our case, with an international sctructure of different departments abroad, it's implying an enormous collection of rules than, in essence doing exactly the same thing but in different languages.

    I think would be very useful to develop i18n characteristic on email templates vs rules, as explained:

    • 1:N relationship on "1 template…
    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  16. When you click on a ticket to read it, it opens it in a tab at the top of the screen and pauses time tracking for every ticket except the one you are viewing.

    This would be useful for comparing information between tickets without having to open multiple browser tabs.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  17. If you can, please create a dedicated tab under the agent's section to display all the actions or commands performed on it from the Atera cloud, including software installations, script running, automatic update scans, installation start and completion, and results.technician actions ...etc

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. It's unfortunate that "Folders" are not sorted under relations. Without the folders being sorted, it's difficult to check whether a folder name exists. Sometimes you might miss the fact that a folder name already exists, and you might create a new folder. With out the folder name being sorted (under relations), the folder function becomes rather useless.

    4 votes

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    0 comments  ·  Customers  ·  Admin →
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  19. It would really help clear the clutter of devices if any device that hasn't been online in over a year would be automatically deleted.
    Getting a warning report a month or so before would avoid the loss of any of those devices that are still needed/in use.

    2 votes

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  20. It would be great to have a feature to allow for Microsoft patch roll back built into the product. This would be great when Microsoft puts out a patch that does not function as expected and thus affecting machine performance and/or non-functioning.

    Every product that I have used in the past offers this feature.

    111 votes

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