4803 results found
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Custom Ticket Fields view only
Ability to make custom ticket fields view only in service portal (like the default fields).
3 votes -
Please change the 2FA method. The current one is really bad
Please change the 2FA method. The current one is really bad
7 votes -
Showing SLA also on Service Portal
It would be very nice to show the SLA also on the Service Portal. This allows the user to see when the ticket should be completed.
1 vote -
Support FIPS
We need Atera to support FIPS. We have FIPS enabled for compliance reasons and therefor can't use Atera. We love the product, so hopefully this will be added in the near future.
2 votes -
user assigned column in devices
Need to see who the device is assigned to as a column in that column that would be really nice to have
3 votes -
I can only assign users to devices manually and individually
it is incredibly tedious to have to assign users to devices individually, during initial deployment of 500 users this is a killer but more over having to do this on per new device ingested lack imagination surrounding automation.
If AD has been synced why not use this data to help link devices.
2 votes -
More column options for Sites...
The Sites section table currently shows
Name
Unmonitored Devices
Phone
Address
Main Site UserNot sure about everyone else but i would consider the available column heads to be of little value.
Could it be considered that you add the below?
Number of Users
Number of Devices
Number of Assets
Number of AlertsWe dont uses the the ticketing aspect but Number of Tickets for those that do?
Am i alone in this?
1 vote -
Device Dataset, Site Dataset, Ticket Dataset...... No User Dataset????
We are in the process of deploying Atera, We would like to add a department to our user data but this (I feel) is overly laborious.
The is no User Section or Dataset so to edit the department I need to go to Sites > Select Site > Select User Contact Card > Select Department Field > Change Field
- Why are they contact cards? why not a table, in line with the other data sets?
- Why not have a user section, i fail to see why this data has not been considered a priority?
- Why is there no bulk edit…
2 votes -
SLA only applies to tickets created via email
We only want the SLA to start when a ticket is created by email, but not when an engineer creates a ticket.
2 votes -
Allow Ticket Automation to Remove Assigned Tech
Currently when creating ticket automation rules, under the "Set Field Value" for Technician, you a forced to assign a technician either by name or through Auto-assignment. However, in some instances automation rules for setting the tech to unassigned would be very useful.
5 votes -
Bitlocker Keys
If you could see the bitlocker keys on a device through atera that would be great, especially if you have taken over a new client, and someone has set each of these or the end user has forgotten which account it's recorded with. Or the old IT support company may no longer want to help? You would only need view access.
2 votes -
Meraki integration
Meraki Integration, which includes monitoring for AP's Switches and MX appliances.
76 votes -
second technician
It would be good to add a second technician to a ticket. That way 2 technicians can follow up on a ticket and get updates.
Then it's also possible for those 2 technicians to see that ticket in their filtered open tickets. So when 1 technician is on holiday, the 2nd technician can still follow up on the ticket without forgetting about it.14 votes -
I want to know if I can customize the reports and when they are exported they are exported in a way that I want to personalize, that is, org
I want to know if I can customize the reports and when they are exported they are exported in a way that I want to personalize, that is, organize it and make it look better.
Another doubt I have, there is suddenly a way that when I take out the Software Inventory reports, when I export it as Excel, all the devices appear with their program, is that to see which devices have that software it must be done program by program and it is something a little delaying when it comes to seeing a complete report.
1 vote -
Automtion Profile Schedule
I need some tasks to run every 15 min, the minimum right now is every 1 hour.
Please add options to create custom interval in minutes2 votes -
Discord Server
While Discord servers are often associated to "gaming," it's also a rapidly growing platform for PSAs, general chat and communication (you can create threads for ideas, and general communication(s) between customers), and host events as it has capabilities for voice chat, as well as video chat and streaming.
A good few competitors have it, and seeing as (in my humble opinion) Atera is more of the "cool kid" than (and I'll "our") our competitors, it would just be a great opportunity.
3 votes -
Enhancement Proposal for Automatic Asset Integration in IT Management Platform
I propose an enhancement to Atera platform, specifically regarding the integration of new devices into the system. The key features of this proposal are as follows:
Automatic Addition of Devices to Assets: Newly added devices should be automatically registered as assets within the system. This feature could be toggleable via an option in the admin panel, allowing for flexibility based on the customer's preference.
Data Relationship Linking: There should be a functional link between the 'Devices' section and the 'Assets' section. For instance, if a device is removed or decommissioned in the assets section, the system should prompt the user…
1 vote -
scheduled tickets
Have the ability to convert a regular ticket to a scheduled ticket, resetting the SLA until the time that has been agreed to complete the work.
7 votes -
export to excel missing "available patch" tab
export to excel missing "available patch" tab
1 vote -
Timesheet Report Sort by Time Entry Date
It would be nice to sort time entries by date (either ascending or descending) on the Timesheet Report utility so that they appear chronological and independent of the ticket grouping.
10 votes
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