4751 results found

1. Bulk Ticket Deletion

   Being able to delete tickets in bulk, especially when there are thousands of tickets, to avoid the browser crash scrolling down

   1 vote

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   0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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2. New UI Customer View - Favorites Needs to be its own section

   In order to get to favorites you have to create a filter and choose favorites, in the old you UI you just clicked the favorites tab. So the new UI creates more work to get to favorites, which favorites is used CONSTANTLY by or organization.

   28 votes

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. Reply box shouldn't be at the top of the ticket view

   When I go into a ticket, I want to see what the last thing said on it was. I don't always want/need to reply. In the new view, with the reply box at the top, I have to scroll down to see the latest comment and then, scroll back up if I want to reply. Not easier than having the reply box below the most recent comment as it was.

   3 votes

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   0 comments  ·  Delete…  ·  Admin →
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4. resend new technician invite
   2 votes

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   1 comment  ·  Delete…  ·  Admin →
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5. turn off AI

   Please make it possible for a user to turn off all the AI guff it keeps suggesting. This is not something I will ever use, I find the whole concept abhorrent and apart from which, I like my job, I don't want the computer to be doing it for me and getting it wrong.

   18 votes

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   4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Zeitintervalle für die Verfügbarkeitsüberwachung

   Hallo Atera,
   gibt es eine Möglichkeit den Schwellenwert der Verfügbarkeitsüberwachung anzupassen? Sprich den Wert zum Beispiel auf 10 Minuten oder mehr zu erhöhen?
   Mit freundlichen Grüßen
   Marius Feitz

   3 votes

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   0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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7. The "Windows Insider Pre-Release"-Updates should not be suggested to be installed.

   The "Windows Insider Pre-Release"-Updates should not be suggested to be installed. In productive systems this is a no-go for us.

   2 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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8. antispam

   What about to propose an ANTISPAM solution ? a great one :)

   1 vote

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   0 comments  ·  Bitdefender  ·  Edit…  ·  Delete…  ·  Admin →
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9. Enlarge Metrics

   This is a very useful tool. The recent change shrunk the size of the Metric widget on the dashboard. When viewing 1 week or 1 month it gets jumbled and is about useless.

   1 vote

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   0 comments  ·  Dashboard  ·  Edit…  ·  Delete…  ·  Admin →
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10. wazuh

    Wazuh XDR Integration

    5 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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11. PandaDoc

    PandaDoc is an amazing platform for document creation, e-sign, quote builder, has tons of community-made templates, and lots of other features. Since I only see 1 option for document creation and e-sign in the application store, this would be a welcome addition. Being able to pull in contract rates to a pandadoc quote builder document, MSA, SLA, SOW, etc would be an awesome feature!

    4 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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12. Signed Powershell scripts

    We were looking into deploying a group policy that restricts running any non signed Powershell scripts in our domain environment. However in our testing we saw that Atera fails to run some of it's built-in scripts for Windows updates and other maintenance tasks when this policy is active.

    It would be very helpful if Atera can implement script signing to make the environment more secure.

    3 votes

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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13. list of "My ideas" in the atera's features board

    It would be very nice if there was a serch button in the feature board that list all the ideas that the user posted.

    I wanted to see hoe many votes people voted for my ideas and couldn't find it via simple search.

    3 votes

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    0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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14. Contacts - Client Information

    Add "Notes" field to Client profile. And exterior (second) email address field for contacts. Make search possible by both

    3 votes

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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15. one place for customer portal options

    All options for the portal should be under one admin section. At the moment the default options for tickets seen and other items are under "Account Settings" I feel all customer portal options should be under "Customer Portal" including customisable options.

    10 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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16. making custom fields that can automatically populate information

    In other RMMs we were able to create a custom field in an agent and then define registry keys to automatically populate those fields. Can we have something like this?

    1 vote

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    0 comments  ·  Agent  ·  Edit…  ·  Delete…  ·  Admin →
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17. Deactivate Customer Account

    It would be helpful to be able to deactivate a customer's account instead of only being able to delete them (subsequently deleting all of their history, tickets etc.).
    At present it is only possibly to deactivate the contacts under that customer which doesn't help with customer management as it leaves a long list of customers which is no longer current.

    7 votes

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    1 comment  ·  Customers  ·  Delete…  ·  Admin →
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18. Portal / Form Ticket Template - Improvements (consolidated)

    1. Proper Template based form -
       a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
       The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,

    2. Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I can do most of the forms that I need without multiple selections. This would be SUPER helpful.

    3. Core fields flexibiltiy -
       Ability to remove some of the core ticket fields. They are not necessary and just clutter the ticket template. Product category, etc. They will also just confuse the end user.

    4. Default field value -
       Ability to set a default value for a field, date, Department, etc. That way you could have different variations of a single form that is pre-filled with a lot of the appropriate information

    5. Save prefilled templates -
       Ability to store a prefilled template per user so if they create a template they can reuse it. Maybe they could also go into the main store for sharing with others

    6. Click to move
       Click anywhere on the custom field to add it to the form. I hate having to click the tiny plus to move it over

    7. Show Fields
       Option to have fields show on new template, service portal or create ticket in admin portal. ALL of these options show up in the admin portal when creating a ticket. If i set them to mandatory for the template they also become mandatory for the admin portal ticket. Why would this be a good idea? It makes a huge mess.

    1. Proper Template based form -
       a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
       The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,

    2. Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I… more

    43 votes

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    16 comments  ·  Tickets  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    You can also follow this in our Public Roadmap.

    Best regards,

    The Atera Team

19. Knowledge Base - Category Sorting

    When I go in to create new categories for the Knowledge base they are nicely sorted. When I create a new KB it's completely unsorted with no categories. It's a PITA to find the selection I want. It would be super useful to have the category and selection just like the ticketing system. Please fix this!

    5 votes

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    1 comment  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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20. Deploy Atera Agent via JAMF PRO

    Currently, I am not able to deploy Atera Agent using the command privided via JAMF PRO due to some permission issues.

    We need a way to deploy the script through JAMF PRO

    1 vote

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    0 comments  ·  Agent  ·  Edit…  ·  Delete…  ·  Admin →
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