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4973 results found

  1. Seems like it should just be a basic function so it's weird that it's not already there.

    But, it would be really helpful if there was a counter at the top of the Devices list for customers showing the total number of devices. It's kind of silly to have to run a report just to see how many devices a customer has.

    12 votes

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    1 comment  ·  Devices  ·  Admin →
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  2. There are plenty of tickets regarding the hidden field usage in the Customer Portal and it is being addressed.

    Adding onto that, it would be nice to have an indicator on Custom Fields that show (at a glance) which fields are hidden or editable in the admin menu. Otherwise, to know which are which you need to go through the fields individually and/or on the portal itself. The fields already have an indicator for what format they're in (text, date, number, etc) so another indicator for hidden/editable would be greatly appreciated as it would save a bit of time when…

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  3. We are still fairly new to Atera and I'm trying to get our portal up as quickly as possible. When our users go to the portal to open a ticket, the "+" button is hidden under the menu in the top left corner. It would be ideal for that menu to be open with the + visible to add a new ticket... or insert an "Add Ticket" button in the upper right corner or somewhere on the screen that is more easily accessible.

    2 votes

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  4. Application as a Service to include Kubernetes as a service directly from the Atera console

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  5. 2 votes

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  6. The ability in the devices advanced search under storage if Bitlocker is enabled = true or false

    9 votes

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  7. Need the ability to add others to a ticket without changing the primary contact. A watch list would be nice so users CC'd on the email will be added to the Watch List and notified on ticket updates and reply going forward.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  8. Split AI tool from agent and portal. Portal tool is useful for users but agent AI is bothering users. The all or nothing only option means we have to turn AI off altogether and lose the portal generative AI option that is helpful.

    4 votes

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  9. For the "Atera Agent uninstall prevention" please consider adding an "Uninstallation Code" to Prevent Local Admins from Removing the Atera Agent. This is done for many Agents in other products (Like KACE or Carbon Black agents, for example) to prevent Local Admins from removing these reporting Agents without IT Approval. Please heavily consider this as some environments have Local Admins.

    25 votes

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    0 comments  ·  Agent  ·  Admin →
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  10. CMD and Powershell do not have the ability to use the tab button to auto-complete paths and module commands. This is a basic feature in windows and have wondered why it is not available in this platform. The auto-correct ensures you are typing the correct commands. This to me would save a ton of time when typing all of the scripts and commands that I do using theses tools. As it stands I have to go to powershell on my laptop to make sure that the command is correct. Not a time saver.

    6 votes

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  11. Why there is no retention time in the popup for mass deinstallations (or single deinstallations) which i can do at the report for the software inventory? that would be really needed because often we need to deinstall a product on all devices of a customer and at the moment only can do this if they are online. have a retention time this generally is a "fire and forget" thing if you know what i mean...

    3 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  12. Allow tickets to be created from the helpdesk agent, Not requiring a redirect to the customer portal. When the user clicks "Open Ticket" put a pop-up in the middle of there screen that displays the ticket request. Allow then to capture their screen from it as well. Being able to upload files directly from there and gathering a report of the computer and attaching that to the ticket would be a great add on aswell.

    7 votes

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  13. Currently, Atera's satisfaction survey system lacks accessibility features, particularly for visually impaired users. When a ticket is resolved, Atera sends out a survey, but blind users are unable to interact with it effectively using screen readers. Key issues include the lack of attributes announcing survey options like "Very Poor," "Poor," "Matched Expectations," "Great," and "Super," which are identified only as "Blank." Additionally, attempting to click on these options does not launch the survey in the web browser. Furthermore, the web version of the survey also presents accessibility challenges.

    We request the implementation of comprehensive accessibility features within Atera's survey system.…

    7 votes

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  14. It would great to have rules for devices to be auto removed from the RMM after X days/months of Inactivity

    8 votes

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    0 comments  ·  Devices  ·  Admin →
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  15. Consider an integration for ticket times with www.ontheclock.com

    This request is similar to the request for QuickBooks time already under consideration

    1 vote

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  16. Allow multiple white label templates based on customer. For example one of our customers would like to resell our service but having our branding won't work in that situation. So having an option to choose a white label template per customer would be a good feature.

    4 votes

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  17. We have many customers with more than 1 office location. We need a place to put these in the customer info page. Ideally, we would also have the option of attaching a specific location for a customer to a ticket for times when a site visit is necessary.

    As it currently stands, we have tickets that require site visits, and no way other than manually making an internal note to tell the engineers which location they need to go to. Even if they go to the customer info page, there is no way of storing more than 1 address, so…

    13 votes

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    0 comments  ·  Customers  ·  Admin →
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  18. Alerts sent to text messaging on cell phone.
    Why haven't you setup the alerts to send texts to our cell phone?

    The last RMM we used to have, had this feature and we never missed a clients office going offline.

    Can we all agree that this is a feature Atera needs to add.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  19. The customer portal logo is currently getting deformed as the size of the box is not the same as what we are supposed to upload 100*200. Can you please fix this?

    3 votes

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  20. Use AI to Assign agent based on the login information on a domain computer. And assign the agent to a Profile based on the Profile name.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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