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4971 results found

  1. We should be able to lock down recent processes by Tech. Our Techs should only be able to see the recent processes from Running Scripts, to those they have ran themselves. Alternately, Tech's should not be able to see when I have run a script against their computers.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  2. This should be a simple enough request. Atera on iPadOS Safari actually works quite well however, one critical function does not work; it does not launch Splashtop RMM successfully. This does work on Chrome on iPadOS however, the formatting of the site is not great. Would be a real plus 👍

    2 votes

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  3. Can we have a larger logo on the customer portal please? We're currently scrunched down into a 32px logo with unnecessary padding added to the logo image (source image doesn't have padding added). Without the added padding our logo could be 90px high and properly viewable instead of the tiny blob it is now.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  4. When logging in, here's what I have to do

    1. Go to https://app.atera.com/auth0.html ("Login" button, top right, atera.com)
    2. Enter my email address, click "continue"
    3. A password field appears. Enter my password.
    4. I get a prompt to "Use fingerprint or face recognition" (which never works, it says "Something went wrong")
    5. I click "Try another method"
    6. I then click "Google Authentication or similar"
    7. On the following page a OTP field appears for my rolling code

    Only after all this can I log in and get to working.

    Now this wouldn't be so much of an issue if Atera didn't keep logging me out…

    51 votes

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    Hello,We got your idea! Thank you so much for taking the time to send it. We’ll keep an eye on how many others also want this feature, and keep you posted if a decision is reached to add it as a new Atera feature.

  5. When Creating a customer, make the Rank editable. (IE: Platinum, anything else MSP use)

    Also allow to add a rank for existing customers.

    5 votes

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    0 comments  ·  Customers  ·  Admin →
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  6. AT THE MOMENT TICKETS ARE REGULAR OR SCHEDULED, THERE IS NO OPTION TO TURN A REGULAR TICKET INTO A SCHEDULED TICKET, THIS IS VERY INCONVENIENT, HAVING TO MANUALLY RECREATE.

    We believe this feature could be a valuable addition for all Atera users, enhancing the overall efficiency of the ticketing system. Could you consider incorporating a ticket scheduling feature in your development roadmap?

    8 votes

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    0 comments  ·  Tickets  ·  Admin →
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  7. MAKE THE SCROLLBAR WIDER!!!!!!!!!!!!!!!!

    1 vote

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  8. When we run a Timesheet report the "Technician" field isn't always accurate. It seems to be the original Tech assigned, when the ticket had been re-assigned to another tech.
    The Description field will occasionally have a Date entry. What is the intent of this column?
    Please add
    - "Last modified" date column
    - "Modified by" (Technician Name, Requestor Name, or a name that was on the CC line)
    Please add Comments column, and include at least the first 30 characters of the last comment ...

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  9. Auditor Report should include "Device ADDED" date

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  10. From within a Customer Devices list, please add Edit Relations button. We have numerous devices in the Unassigned folder, it would be helpful if we could folder them directly from this screen.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  11. 1) Can 'Date installed' be added to report?
    2) Can 'Excluded' column be added to Excel export?

    Thanks

    1 vote

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  12. We find it is much faster to create a ticket simply by sending an email to our helpdesk, then editing after it arrives. This not only ensures direct phone calls are in the ticketing system for visibility purposes, it also time-stamps the ticket for time-keeping purposes.

    However, at times I would rather my comments were Internal notes. It would be nice to include a flag or tag that will create my note as "Internal" notes.

    With our previous ticketing system we could use #INTERNAL and the notes would be added to the ticket as Internal notes.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  13. When I am scrolled down several pages on a ticket, it would be nice to have the “Reply and Internal Note” feature still visible at the top of the ticket screen.

    2 votes

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    1 comment  ·  Tickets  ·  Admin →
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  14. Often times the in-line image is too small and we need to be able to zoom in.
    With the old UI we used to be able to double click the image and it would open using our default image viewer.

    We can no longer do this in the new UI.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  15. The message body of the NEW Ticket UI is missing original features.

    In the old UI we are be able to use @Someone in the body of the email which highlighted when we were speaking to more than one person from a group of people that are already in the CC line.

    We are no longer able to do this in the new UI.

    Example ticket reply to a ticket with multiple names in the CC field:

    Thanks Julie we will be sure to update you on our progress.

    @Rodney Case - Please add this to our current checklist.
    @Sam…

    1 vote

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  16. Restore ability to edit device relations in mobile app

    The ability to edit device relations in mobile app has been removed.

    IT Automation Profiles can be assigned via a device's relations folders, which is a nice feature to group devices, for example: Weekly Updates & Shutdown; or Weekly Updates & No Restart; or No Weekly Updates.

    If a customer calls out-of-hours advising they have important work to do and requests their device is to not to be restarted, we can no longer move the device to appropriate relations folder using the mobile app.

    Please restore this feature!

    6 votes

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    1 comment  ·  Mobile App  ·  Admin →
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  17. We should be able to Search for a Device by Serial Number just like Device number.

    11 votes

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    1 comment  ·  Dashboard  ·  Admin →
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  18. I think there should be a button that force refresh on the Available Patches.

    We have a script that force windows updates, and once most of our devices are updated, we need to one by one, manually click on the 'Available Patches' 'manage' button, and once the interface opens, click to manually refresh it.

    This all process could be avoided, if we could select the list of devices we want to 'refresh' and then a refresh button to force the refresh on them.

    As some devices are just listed on the Devices list, but had been there without any refresh…

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  19. Seems like it should just be a basic function so it's weird that it's not already there.

    But, it would be really helpful if there was a counter at the top of the Devices list for customers showing the total number of devices. It's kind of silly to have to run a report just to see how many devices a customer has.

    12 votes

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    1 comment  ·  Devices  ·  Admin →
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  20. There are plenty of tickets regarding the hidden field usage in the Customer Portal and it is being addressed.

    Adding onto that, it would be nice to have an indicator on Custom Fields that show (at a glance) which fields are hidden or editable in the admin menu. Otherwise, to know which are which you need to go through the fields individually and/or on the portal itself. The fields already have an indicator for what format they're in (text, date, number, etc) so another indicator for hidden/editable would be greatly appreciated as it would save a bit of time when…

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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