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5056 results found

  1. 2 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. Maybe a more detailed break down for customers. ie Their log in/out activity for the past month. Help determine if they were on and working when they said they were.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  3. OSX updates and software deployment using homebrew is broken on Apple Silicon based devices. It would be great to see an update or enhancement to allow easier management of mac devices.

    3 votes

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  4. The ALERTS triangle does not clear alerts after the alerts page clears an event.
    If multiple techs are working and the alerts show for all devices - even those that are cleared, causes extra work and duplication of a tech reviewing an alert that is not existent but exists at the triangle. Plus they don't go away so you never can see which is the most recent.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  5. Zero Tier est une application de VPN léger et gratuite pour une utilisation personnelle de 25 clients max
    très facile à mettre en œuvre

    2 votes

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  6. The Azure AD sync is great but you can only connect a single tenant. Please can you add the ability to sync from multiple microsoft tenants.

    3 votes

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  7. I noticed the tab order for the child objects under Product Family requires you to tab past the Product Family to select a child object. This is very confusing for someone who uses a screen reader to navigate.

    1 vote

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  8. I would like the ability to use Markdown when creating a Knowledgebase article.

    5 votes

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  9. I would like the ability to change the options for Ticket Type and Ticket Priority.

    4 votes

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    1 comment  ·  Tickets  ·  Admin →
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  10. Please make the "Software Management" "Update All"
    selectable so we can select what to update and what to exclude .

    7 votes

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    1 comment  ·  Agent  ·  Admin →
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  11. When they reply to the ticket they can include a code to close the ticket off at the same time.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  12. Would be helpful to see if an EDR software such as Huntress, Sentinel One, etc. is installed in the security area of a managed computer. Currently this section only pulls what's available from the Windows Security Center, and that doesn't seem to know what EDR software is for the most part.

    11 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  13. Sorting the result of network discovery by ip adress gives an alphabetic order (1, 10, 11, 12, .. 100, 101, 2, 20 21, 200, 201, ..3) instead of a correct alphanumeric sorting

    14 votes

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  14. Battery threshold alarm, please...
    Not currently available in the custom section (like hd space etc...)

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  15. In the new UI, entering manual time entries is very laborious.

    Having to enter HH:MM:SS and then type AM or PM, twice (start and finish) multiple times per day is very annoying.

    It should be in 24-hour format. So we just enter, for example, 11.48 and 13.17, and that’s it. If we don’t enter seconds then these should default to 00 on seconds.

    20 votes

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    1 comment  ·  Tickets  ·  Admin →
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  16. Il manque à la création d’un ticket la possibilité d’ajouter un contenu texte
    Du coup dans les mails reçu ont a :

    Voici un récapitulatif de la demande :

    N/A

    2 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  17. Ticket conversation exporting option for legal/HR reasons.

    13 votes

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    0 comments  ·  Tickets  ·  Admin →
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  18. Ability to bulk manage contacts. Ability to bulk delete.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  19. Ability to let tickets to be created by unauthenticated users. Not having to create a contact to create a ticket.

    1 vote

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  20. The new ticket page is a horrid mess, the old page had its little issues as I reported many times but the new one is just hot garbage and is the proverbial straw on the camels back that has now trigger me looking to replace Atera.
    Please don't force this new style page on us.
    And lets not get started on the AI hotness you seem to think we need.

    In terms of issues on the new page.

    The whole ticket writing is a mess.

    -Formatting tools floating.- fixed but still not as good as the old page.
    AI crud.…

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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