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  1. I saw there is no way to change the monitoring agent for multiple devices, i have to do it one by one it will be very helpful if i can do it in bulk
    Thanks.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. It would be extremely helpful to update the search function in the Knowledgebase to be more akin to the ticket filtering. Including various field variables that the user can set to filter various knowledgebase articles.

    Client \ Who created \ Date created by \ Subject Tag \ etc..

    Doing this would make searching through the knowledgebase for relevant articles a great deal easier.

    2 votes

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  3. Contacted support but its working as expected. Can we please have an exclude postponed patches on reporting, We are on a weekly rolling release for updates and constantly show behind on updates because of this, Which means we have to verify the missing updates are postponed ones manually

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  4. The following article describes how to delete an atera agent:
    https://support.atera.com/hc/en-us/articles/234734168-Delete-an-Atera-agent.

    One part explains:
    "Deleting the Atera agent while the endpoint is online will send an uninstall command to the endpoint."

    It would be great if this worked the other way around as well, creating a perfect sync between dashboard and real life installation status on the endpoints.

    Scenario:
    User uninstalls Atera Agent manually from its endpoint. Atera Dashboard removes the Agent or highlights it with a label like "Uninstalled".

    This would give us administrators a better overview of the clients and represent the true status on the reports…

    1 vote

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  5. When assigning an agent to a contact, it would be nice to be able to start typing the agent in to help find it. It would stop the endless scrolling of all the scattered agents allocated to a company.

    1 vote

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  6. Mac OS free diskspace is sometimes reported incorrectly because some machines use a large amount of "purgeable" data. The terminal-based disk usage utility does not account for this type of data and simply may assume the disk is almost full, when in reality Mac OS does not report it that way since it will delete this purgeable data as soon as space is needed by the OS.

    Atera Agent should be able to differentiate this data type to more accurately report available disk space.

    1 vote

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  7. Support for additional Linux distress beyond Ubuntu and Debian would be excellent and very helpful.

    4 votes

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  8. We use Azur AD sync by Office and I have noticed that when I update in AD the user does not update in Atera. For example we have multiple facilities and Chester tester decides to move from Facility A to Facility B. It would be great to just go to our AD and Change the Office from "Facility A" to "Facility B" and Atera recognize this and move the user instead of just looking for new users when syncing.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  9. Able to automate to add comments to the ticket

    1 vote

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  10. Lot of Serveurs are monitored for inactivity but also are managed to applied some update with reboot or managed to auto reboot automaticly on an agenda...

    A fonction to schedule some range time to suspend the monitoring of a computer form a time to another time and permit to avoid lot fake alert can be a really good think..

    In all monitoring solution the worsted problem is the fake alerts... Avoiding fake alert with a planning of monitoring is really imporant for all MSP.

    4 votes

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  11. Automation Profiles should include filters AT MINIMUM for device type like server or workstation. Additionally folders should include automatic inclusion filters so you can automatically assign workstations or servers (at minimum) to folders.
    lastly, bulk manual addition of devices to folders should NOT be under "edit relations", that's for moving devices between clients, you should be able to easily move a device into a folder within a client without the opportunity to move it to another client.

    1 vote

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  12. Go cardless (in the UK) is one of the only ways to set up direct debits (automated monthly payments)
    For customers with contracta this being integrated, even linking their account to the customer and if they cancel it limits there benefits

    1 vote

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  13. When going to Classic Reports, the Average First Response Time on tickets calculates based on a 24h clock, resulting in average first response times being 12+ hours if tickets are assigned late in the afternoon and not actioned until morning.

    Please have these reports use the Business Hours inside of an SLA Calendar so they can accurately represent Average First Response times while within business hours, so Technician Performance reports give more accurate and valuable data.

    6 votes

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    0 comments  ·  Reports  ·  Admin →
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  14. Right now, we have the ability to flag a response as a resolution, and we have the ability to retroactively REMOVE a resolution flag, but we do not have the ability to retroactively ADD a resolution flag.

    The problem is that we might not flag a response as a resolution if we're not sure that it will actually solve the issue. But if it does, then we have no way of marking it as the resolution retroactively.

    It would be very nice to be able to flag a past ticket response as the resolution. It would be nice to even…

    10 votes

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    1 comment  ·  Tickets  ·  Admin →
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  15. It would be amazing to be able to embed the pdf document in the email instead of attaching a link and making the users download the file.

    1 vote

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  16. Okay need some sort of a rule or ability to prevent loops of auto response triggering 3rd party auto responses and generating infinite tickets until the ticket creation rule is disabled. Maybe something that prevents users or the same email from creating more then so many tickets a minute or hour or a definable amount of time.

    3 votes

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  17. Since it is possible to install linux based agents on linux devices please allow for the linux agent to also serve as a monitoring agent for SNMP, TCP and Generic devices.

    4 votes

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  18. Need the ability to push out windows updates en masse from the devices dashboard, similar to pushing a script to multiple computers or assigning an automation profile. This would come in handy when something was missed during a scheduled install or a batch of new machines.

    10 votes

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  19. For all mandatory ticketing fields in forms to become customisable

    2 votes

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  20. The situation is sometimes clients download free software from the internet which might contain malware, to stop this, I am suggesting a feature in the Atera agent for controlling the UAC of the client. So whenever a client needs UAC admin access, The agent blocks him and in real-time notifies the technician about the authorisation request to approve/deny. If the technician approves the request, the Agent should autofill the Admin password which can be set from the Atera dashboard, and give the client access. If the technician denies it, the message should go to the client of admin denied and…

    14 votes

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