5047 results found
-
Exagrid
exagrid backup
2 votes -
Automated creation of Network plan/map with Network Discovery
I think it would be great if the Network Discovery also provided an overview of the topology of the customers network. This makes it easier to have an overview of newly integrated customers that already have a somewhat big infrastructure
11 votes -
OID fast add monitor & edit monitor
Ciao,
I hope you can realize this.In the list of OIDs displayed per monitored SNMP device, in addition to the edit button (which unfortunately only modifies the name) and delete... can add an "add monitor" button so as to avoid 10 clicks and immediately arrive at the page of the selected monitor to be inserted?
In the sequence of monitored OIDs, in addition to "delete the selected" add an EDIT button that actually allows you to modify the parameters while maintaining that specific OID.
Nobody likes wasting time, but in many ways Atera's interface seems designed specifically to waste…
2 votes -
support time-based automation rules in cascade
Would like support for time-based automation rules in cascade.
As an example, a ticket is automatically set to pending after 3 days with no response. Then set to closed automatically after 3 additional days with no response.Based on my conversation with support, currently, if changes were applied to the ticket automatically, the next rule that should be triggered will not work.
3 votes -
Ticket assignment notification
I would like to be informed when my colleage creates a ticket for me.
That is already possible, as mentioned in the response to this entry: https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/46558351-notification-on-ticket-assignmentHowever, I would NOT like to be informed when I create a ticket for (as in "assigned to me when created by") myself.
As far as I can tell, there is no filter for that, yet.2 votes -
CPU threshold with alerts
I would like the CPU utilization metric system to monitor actual CPU load rather than the TDP of the component. Monitoring TDP causes unnecessary alerts, especially when customers with laptops switch between power sources. For instance, when a laptop running CAD software is plugged in, it uses a high-performance power plan. Once unplugged, the OS switches to a balanced or power-saving mode, lowering the TDP. This change triggers false alerts due to the lower TDP values associated with these power plans.
2 votes -
Ability to delete jobs within "recent processes" inside of classic reports
Some jobs get stuck in the "in progress" State and the ability to remove them would be great. Especially when they fail and have to be run again, this will prevent us from having multiple of the same processes for one machine. Which in turn will making viewing the report much easier when updating or running scripts on multiple machines at once.
2 votes -
Asset Management - Statuses, Checkin/Checkout, and History
In order to switch from our current asset tracking/management software we would need the following functionality implemented:
-Statuses (Eg. 'Ready to Deploy', 'Deployed', 'Pending', 'Pending Collection', 'Sold/Donated'. 'Ready to Recycle', 'Recycled')
-Archived statuses - ability to designate some of the statuses listed above as 'archived' statuses (Eg. 'Ready to Recycle', 'Recycled', 'Sold/Donated') - assets with these statuses are separated from the others so we can easily tell which assets are still in our inventory/fleet and which are not
-Ability to checkin and checkout devices - when checked out they move to a 'Deployed' status - when checked in the new…
1 vote -
Terminal Server - User Activity - Actions
The users are simply listed under "User Activity". It would be very nice if you could also "disconnect" and "log out" here.
That would make the paths shorter.And it would also be important to see the client name here!!!! Because you can do a lot with this name.
2 votes -
1 vote
-
Auto reboot after X days
It will be very helpful to have the ability to automate auto reboot after X days . (For people who never reboot .)
0 votes -
Ticket Mail - Integration BCC: Field
I would like to request the ability to integrate emails sent via BCC to the Atera ticketing system into the ticketing system.
In the current setting, emails sent with BCC to the ticketing system are not integrated. The email must be sent to the ticketing system via the To or CC field.
I occasionally contact various service providers via email. When the communication pertains to a specific ticket, I include the ticket number (e.g., [#541]) in the subject line.
This works well when the email address "AutoMail11111111@ticketing.atera.com" is included in the "To" field and the email is forwarded.…
1 vote -
edit when ticket is closed
Do not give the option to the end user can continue to enter information in the text field, if the ticket is marked as closed.
2 votes -
Would be nice if device info would make a difference between domain and workgroup
Device info shows the Domain or Workgroup but does not tell what it is. Domain or Workgroup makes a hugh difference in troubleshooting
4 votes -
Shared Report Library for Custom Reports
Shared Report Library for Custom Reports
I'm requesting the addition of a Shared Report Library feature within the Atera platform, similar to the existing Shared Script Library. This new feature would enable users to share, access, and contribute custom reports, enhancing collaboration and efficiency across the user community.
Benefits:
- Enhanced Collaboration: Facilitates knowledge sharing and collaboration among users, leading to improved report quality and innovation.
- Time Savings: Reduces the time and effort required to create custom reports from scratch by providing a repository of pre-made reports.
- Consistency: Promotes consistency in reporting practices across the user community by providing standardized templates…
2 votes -
view emails from users even thought 'Ignore Emails From User' is selected
We would like to be able to see what emails were sent from users who have the 'Ignore Emails From User' option selected even thought we don't want tickets created from that user/email address.
1 vote -
Show/Hide ticket form templates per site/customer
The ability to choose which forms are visible on the end-user portal based on their site/customer
11 votes -
Suspend Bitlocker during reboot which has been initiated by Atera
On especially laptop's we have enrolled Bitlocker with extended passphraseduring boot which means that as soon as the laptop passes bios it will ask for the passphrase/key/pin.
MS self bypasses this during an upgrade but it would be nice if we could implement this feature (selectable) so that on patch reboot we don't have to call the customer to ask him to enter the password to continue working on the device.4 votes -
Exclude patch configuration on customer
When connecting a configuration profile to a customer sometimes you want to disconnect the profile to one system.
Only way to archive this at this moment is by not selecting the customer and then per device selecting the profile. Imaging a cusomer with 50 systems and one exeption. You have to manual connect the profile to 49 systems....1 vote -
select by wildcard of unwanted patches, like *java* & >"4.5" on specivic devices
We are using a java based tool for connecting PIN paying devices. The tool is build on a specific version of java, any other version will brake the interface. So it woul be cool if we could select blocking based on a partial description of the patch.
1 vote
- Don't see your idea?