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5022 results found

  1. Users who email in their IT tickets, it would be very helpful if the "importance" set in the email (low, high, etc) would change the ticket priority level to match.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  2. Currently we have several alerts setup for thing like user lockouts, security group changes, new accounts added, etc. Unfortunately those alerts scroll away quickly and are often missed because they are considered "informational".

    We need the ability to change the alerting severity in Atera, instead of just matching the status that shows in Windows Event Viewer. While Windows may consider someone getting added to the admin group in active directory informational, to me that may be critical and a sign of a hacker in the system.

    Being able to setup alerts from windows events that don't have to match the…

    1 vote

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    1 comment  ·  Alerts  ·  Admin →
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  3. integration with YUBI KEY for 2fa

    5 votes

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    0 comments  ·  Security  ·  Admin →
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  4. It would be nice to have the ability to specify a custom ticket form/template on the URL.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  5. Create a way to assign a contract rate to a technician. So when the ticket is processed the rate is assigned by a technician level
    In example we have tree technician level and we need a possibilities to auto chose the rate applied to the ticket resolution based on the person that processing it

    2 votes

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  6. Create a scheduled popup to periodically remind to customer that his computer is managed by our organization and some other information to contact us for assistence.
    For example, every monday at a certain time the agent send a popup on the desktop with the MPS Company logo and the description of the services offered.
    This is to offer a transparent service and maintain customer loyalty

    5 votes

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  7. 2 votes

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    0 comments  ·  Agent  ·  Admin →
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  8. Maybe a more detailed break down for customers. ie Their log in/out activity for the past month. Help determine if they were on and working when they said they were.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  9. OSX updates and software deployment using homebrew is broken on Apple Silicon based devices. It would be great to see an update or enhancement to allow easier management of mac devices.

    3 votes

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  10. The ALERTS triangle does not clear alerts after the alerts page clears an event.
    If multiple techs are working and the alerts show for all devices - even those that are cleared, causes extra work and duplication of a tech reviewing an alert that is not existent but exists at the triangle. Plus they don't go away so you never can see which is the most recent.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  11. Zero Tier est une application de VPN léger et gratuite pour une utilisation personnelle de 25 clients max
    très facile à mettre en œuvre

    2 votes

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  12. The Azure AD sync is great but you can only connect a single tenant. Please can you add the ability to sync from multiple microsoft tenants.

    3 votes

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  13. I noticed the tab order for the child objects under Product Family requires you to tab past the Product Family to select a child object. This is very confusing for someone who uses a screen reader to navigate.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  14. I would like the ability to use Markdown when creating a Knowledgebase article.

    5 votes

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  15. I would like the ability to change the options for Ticket Type and Ticket Priority.

    4 votes

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    1 comment  ·  Tickets  ·  Admin →
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  16. Please make the "Software Management" "Update All"
    selectable so we can select what to update and what to exclude .

    7 votes

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    1 comment  ·  Agent  ·  Admin →
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  17. When they reply to the ticket they can include a code to close the ticket off at the same time.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  18. Would be helpful to see if an EDR software such as Huntress, Sentinel One, etc. is installed in the security area of a managed computer. Currently this section only pulls what's available from the Windows Security Center, and that doesn't seem to know what EDR software is for the most part.

    11 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  19. Sorting the result of network discovery by ip adress gives an alphabetic order (1, 10, 11, 12, .. 100, 101, 2, 20 21, 200, 201, ..3) instead of a correct alphanumeric sorting

    14 votes

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  20. Battery threshold alarm, please...
    Not currently available in the custom section (like hd space etc...)

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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