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  1. I would like to propose a feature that addresses a common issue encountered during maintenance periods. Currently, when multiple alerts are triggered, they generate individual tickets. This can become cumbersome to manage, especially when resolving these alerts.

    The feature I envision would allow users to batch resolve multiple tickets. This would not only streamline the process of resolving tickets but also enable us to add a resolution note simultaneously across all selected tickets.

    Implementing this feature would significantly improve efficiency and reduce the time spent on ticket management during high-alert situations.

    1 vote

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  2. When assigning tickets do a check to verify whether the ticket has already been assigned to a technician and if so provide a pop up that shows who it is assigned to and ask whether to go ahead and reassign.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  3. When creating a new script using an .msi or .exe, it would be nice to be able to add in another step like adding in a PowerShell script that runs after the .msi or .exe installs.

    1 vote

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  4. I need to be able to process updates from the mobile app...

    1 vote

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  5. Currently to select all sites, departments, or any dropdown in the Devices Filter there is no option to select all then uncheck one so that you can exclude that one site or other dropdown. When you have 20 sites like we do it takes a while.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  6. Audit report to show DNS servers in addition to IP for network connections. Useful for the Excel export.

    1 vote

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  7. When using the splashtop client it would be nice to take advantage of the view-only feature that's available in their latest version. ( https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360056900592-View-Only-Mode )

    12 votes

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  8. Want to monitor Agent Offline and Online past weekly or past monthly report

    Show the Customer name --> Device Name --> Online or offline status at past Sun - Sat with Green dot and red dot

    Online = Green ✔
    Offline = Red X

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  9. Time tracking is currently a huge pain point for my company when dealing with Atera. We need some kind of time entry screen where we can see each technician's work week and their time entries for each day-- allow us to add/edit time here.

    5 votes

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  10. add some interstep confirmation about number of agents to be deleted
    f.e. must enter no. of agents to be deleted (when selected more than 1 or even for 1 as well)

    2 votes

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  11. From what I understand from the Helpdesk I just spoke to when a automated task such as sfc /scannow or dism commands occurs or even other tasks that require a system that does not need a restart the following applies.
    1. Offline devices will try to perform the task when they start>>which is fine
    2. Online devices that fail for example due to "pending other operations described above say needs a restart for updates" the task will fail and NOT try again.

    Would it not be better to have the option on automated tasks to have a tick box for…

    3 votes

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  12. So, is there any ways to have like 2 kinds (categories) of contacts : customers OR only-contact ?

    Email #1 ==> customers

    Email #2 ==> only-contacts

    In order to display both ?

    Because actually, we only have customers .. so if we wish to use ATERA like a small crm, it may be a good idea to separate CUSTOMERS and ONLY-CONTACTS.
    Thanks :)

    1 vote

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  13. Is it possible to add option for splashtop streamer to change session indicator styles?
    I would like to change popup to presistent banner with "Allow user to close the banner" option.
    Splashtop got that integration from their webpanel, but not from streamer app.
    its good for enduser to see that remote control is active and its also great option for security reasons

    https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/4416188445211-Session-Indicator-Persistent-Banner-Pop-up

    1 vote

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  14. I would like to be able to perform tasks in the background, so the user is not disturbed. Just today, I had to confirm drive mappings, ut had to interfere with the users' workflow to do so. I know other remote software can do this to at least some degree.

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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  15. We need an option to create a Ticket Automation Rule based off the Activity Status and not just the ticket status. Case in point, we want a rule that will change a ticket's status to "Pending" whenever the ticket activity status is set to "Awaiting Requestors Response" so our SLA is paused.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  16. We have had several issues where clients do not receive ticket replies as Atera's mail server has blocked them. In this instance we need to be notified of the block from Atera's mail server and suggest this be implemented using a NDR or other notification back to a nominated email address.

    23 votes

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    1 comment  ·  Tickets  ·  Admin →
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  17. Data Portability needs to be prioritized. The Knowledge Base needs to have the ability to bulk export all the knowledge articles we create. I can't trust using a service if there isn't an easy way to get our data out when needed.

    3 votes

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  18. I would be nice to have dynamic billing including all app center integrations etc. but knowing how hard it is. Good supplement would be TAGs or some asset info that is calculated to contract as billable amount. This could be scriptable by administrator.

    2 votes

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  19. I understand that you are fully occupied with the development of your product, but your software still needs the ability to translate the information visible to the customer into their own language. For example, my customers are primarily private individuals and mostly retired or older. They do not speak English. They are outright scared when an English window pops up during computer use. It would therefore be good if the administrator could define the names and texts of the software visible to the customer as they wish. This will reduce your work in the future.

    2 votes

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  20. We need to get white label option and better integration to "hottest" apps in your portal. I need unified as possible experience for my customers.

    3 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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