4973 results found
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Change default ticket view
Allow to change the ticket view to open on the conversation tab instead of resolution
1 vote -
Add more device attribute filters
When using search or filters I should be able to use device information like serial, model, make, battery health, etc
The more filters and search attributes possible the better.
What would I use them for? For example if I want to deploy an app, script, or path to a model of device.
Maybe I want to make groups of devices that are the same model for driver patch deployment.
A user calls and all they can give me is the asset tag or serial. Should be able to look up the device.
3 votes -
Regarding the “Configuration policy”, it would help us a lot if after each Windows Update notification the message indicated how many attemp
Regarding the “Configuration policy”, it would help us a lot if after each Windows Update notification the message indicated how many attempts you still have to cancel this action. and also let the last message indicate that “this process cannot be canceled next time and your laptop will reboot automatically”. Please improve that
2 votes -
More than one device per user
We have several cases when users have 2 or more devices they use. We need the ability to attach the same user to more than one device. Some have desktops and laptops.
Some have desktops at more than one location.
The to have to associate an email is a hindrance as well - or the helpdesk Icon goes away.22 votes -
Make a generic agent for devices
Have a generic Atera Agent. This would speed up time having to select the correct business for the agent. The generic agent should be tied to the users Atera profile and prompt, in the app, to select the customer for the device added (displays device name).
1 vote -
download images in comments via api
Download the images and screenshots from comments. The current API only allows us to see the text in each ticket's comments, whereas we have screenshots and additional info in images which are missing when we use the API.
1 vote -
Disk Average Metrics
Include "Disk Average" in the Metrics overview for each Agent.
7 votes -
IPv6 feature for the IP login list
We use the 2FA feature to secure oure logins, but would like to use the IP whitelist feature too. Except this is curently not able with the use of IPv6, we would like too use this feature.
3 votes -
Show SSID and Signal Strength
Is it possible to show the current connected SSID and associated Signal Strength for devices?
This can be useful in troubleshooting
1 vote -
Queue actions for offline devices
Queue actions for when device comes online. When devices are offline you are unable to give it commands like:
Restart
Install/uninstall software
Install updates
Run a script
EtcIt would be great to add actions that will be triggered the next time the device is online.
Not necessary but would be nice to also set a timeout period so if device does not come online after 30 days auto fail the items in queue.
4 votes -
Schedule Scripts Options
It would be nice to have the ability to schedule scripts
- To Run Hourly (or even a smaller time threshold like 15 minutes) (without having to specify every hour)
- Run Daily (at a certain time)
- Run on specific days2 votes -
Command Prompt as Current Logged on User
Would be nice on the Windows side to run Command Prompt or Powershell prompt as current logged on user. This would be helpful with diagnostics without disrupting the user.
This is implemented in NinjaRMM.
2 votes -
3 votes
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Export scheduled reports as CSV in the detailed formats
I want to be able to send scheduled reports to techs as CVS instead of links to reports. I want to do this so a batch file can process the report without having me going into the report myself.
This would be best in the detailed format.
1 vote -
Log Report for attempts / retries for offline device
We understand that the 'Run on offline' setting will keep the profile in the queue based on the set time. However, we would like to see Log Reports to sho if any attempts have been made. Currently, we can only view report logs for scheduled reports and not a way to check for attempted actions.
1 vote -
SSD TB written threshold
It would be great if there were a way to monitor the approximate life remaining on an SSD. I have seen many fail without any SMART alerts. TB written seems to be the best measure.
4 votes -
Deactivate a User Account Like on the Front End
Would be nice if the Atera API had the ability to deactivate users just like the front end portion of the website.
1 vote -
Access Roles for Technicians - Server Access and Customer Assignment
For the permissions in Roles, I would like to see an exclusion field for customers. When you get a lot of customers and you want to limit to everyone but this one company it requires you to select the 100's of clients and then leave out the 1. A simple allow all but exclude this one would work much better.
And it would also be nice to select specific servers that the technician can have access to, as it stands its all or nothing. It would be nice to specify within the tech role what servers this tech can access…
4 votes -
Integration sync prefilled main contact name and surname
When synchronising contacts, e.g. to BitDefender, not only should the e-mail address of the main contact be pre-filled, but the first name and surname should also be transferred directly.
1 vote -
Mandatory Follow-up Date Feature for Pending Tickets
I’d like to suggest a feature that could greatly enhance our ticket management system. Often, tickets are put on hold pending a specific event or date, such as the estimated delivery of a product or changes from a supplier. It would be incredibly beneficial to have the ability to assign a mandatory follow-up date directly to the ticket.
This feature would eliminate the need for separate calendar entries and ensure that the oversight of the ticket isn’t solely reliant on one individual. Moreover, making the follow-up date a compulsory field when a ticket is set to a waiting status would…
5 votes
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