I would like to request the ability to integrate emails sent via BCC to the Atera ticketing system into the ticketing system.

In the current setting, emails sent with BCC to the ticketing system are not integrated. The email must be sent to the ticketing system via the To or CC field.

I occasionally contact various service providers via email. When the communication pertains to a specific ticket, I include the ticket number (e.g., [#541]) in the subject line.

This works well when the email address "AutoMail11111111@ticketing.atera.com" is included in the "To" field and the email is forwarded. However, if I send the same email with "AutoMail11111111@ticketing.atera.com" in the "BCC" field, the communication does not appear in the ticket.