4689 results found
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Lite WSUS Internally (Atera agent)
You will be able to make a computer, through Atera, a lite WSUS to download the updates and use that WSUS as a repository for the LAN.
1 vote -
Search box for custom made filters, or filters in general.
A search field that applies to whatever filter view you're currently in, for users with a lot of tickets in their queue.
Example, Search Unassigned Tickets, or seach Closed Tickets straight from the ticket view tab.
1 vote -
Microsoft Dynamics 365 Business Central Full Integration
- Sync customers and contacts.
- Sync services and the GL accounts.
- Sync time entries as the invoice lines description.
- Sync invoice numbers (Dynamics providing the numbers)
- Sync Contracts with expiration dates and service items
- Sync the number of active devices to the invoice or service bundle.
- Ability to format Atera invoice template as needed to be used as our main document for clients.
1 vote -
search closed tickets
Ability to search through closed tickets while under the customers page.
This will enable you to find previous issues easily and therefore not waste time scrolling to find a previous resolution for an issue.
1 vote -
invoicing
For me to complete my trial and actually start paying several hundred dollars a month to Atera, I MUST have:
A. some sort of input to Atera as what the invoice number will be when synced to XERO
B. The ability to ensure that my payment details appear on my invoices to clients - how the hell do they know how to pay me?
C. the ability to add my TAX ID (ABN/VAT/etc) to the invoice as required by law in my country
D. Dates on invoices to be in anything but MM/DD/YYYY - whilst I may understand it, my…
3 votes -
1 vote
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Notification if reboot is needed
Dear Team,
is it possible to create a feature which would send an email for users who needs reboot (weekly, monthly)? Thank you.2 votes -
server profile Threshold
Apply an Alert Threshold by agent type. IE only apply to servers or workstations
2 votes -
rename
Being able to rename the Impact types under Service Level Agreement (SLA) is critical to better utilizing this feature as the terminology there is confusing to our end-users and doesn't align with our internal requirements.
3 votes -
Changing from a 24 hour clock was annoying. Now having to add seconds in is even more annoying when adding time entries
Changing from a 24 hour clock was annoying.
Now having to add seconds in is even more annoying when adding time entries.You've made the process more tedious
3 votes -
Option not to send ticket notification to specific customers or condition "contains not" in ticket automation rules
some customers don't wanna get notification mails
it would be great to have an option at cusomer data not to send such mailsit would much better, to have that option an the ticket too and its set to the value of the customer on ticket creation.
so we could see if the customer usually gets mails but decide for an other option at creation of a ticketalternatively a condition "contains not" at ticket automation rules could be a workaround
send mail if customer name contains not "(no mail)"4 votes -
calendar event on top of new GUI
New interface has on the right handside on the bottem the Calendar event option.
would be realy helpfull to have on the topStatus -> Assign Technician -> Type -> Activity Status -> Calendar Event.
It can be shown with only the Date and if not planned in the button "New Calendar event"
This way it is a little bit faster to work with and you can directly see if an ticket is planned.
2 votes -
Visual Storage Usage for Endpoints
As an MSP for small and medium sized businesses, an issue we have quite regularly is managing storage usage on our endpoints. We have automated scripts to clear out temp files, windows updates, recycle bin etc but these aren't always enough.
We like WizTree for showing which files are taking up the most space but this requires connecting onto the endpoint and running a scan manually. It would be great if we could set a scan like this running and see the results from Atera's dashboard.
5 votes -
honeypot
Would be nice to have a sweet Atera HoneyPot and rich alerts showing up in Atera Alerts when the honey is tasted.
3 votes -
Disk utilization in percentage and real value in one Alert
It would be great if the real value is also displayed in the case of an alarm relating to disk utilization. For example "The disk utilization (C:) 87.81% (43.90 GB of 50 GB) is higher than the threshold value of 80.00%"
This would allow us to see at first glance on the dashboard whether you need to act quickly or whether you can process it a little later.3 votes -
Exagrid
exagrid backup
2 votes -
Automated creation of Network plan/map with Network Discovery
I think it would be great if the Network Discovery also provided an overview of the topology of the customers network. This makes it easier to have an overview of newly integrated customers that already have a somewhat big infrastructure
12 votes -
support time-based automation rules in cascade
Would like support for time-based automation rules in cascade.
As an example, a ticket is automatically set to pending after 3 days with no response. Then set to closed automatically after 3 additional days with no response.Based on my conversation with support, currently, if changes were applied to the ticket automatically, the next rule that should be triggered will not work.
3 votes -
Ticket assignment notification
I would like to be informed when my colleage creates a ticket for me.
That is already possible, as mentioned in the response to this entry: https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/46558351-notification-on-ticket-assignmentHowever, I would NOT like to be informed when I create a ticket for (as in "assigned to me when created by") myself.
As far as I can tell, there is no filter for that, yet.2 votes -
CPU threshold with alerts
I would like the CPU utilization metric system to monitor actual CPU load rather than the TDP of the component. Monitoring TDP causes unnecessary alerts, especially when customers with laptops switch between power sources. For instance, when a laptop running CAD software is plugged in, it uses a high-performance power plan. Once unplugged, the OS switches to a balanced or power-saving mode, lowering the TDP. This change triggers false alerts due to the lower TDP values associated with these power plans.
2 votes
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