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  1. In the old interface, the ticket title including the ticket number could be easily selected and copied. In the new interface, this no longer works because the title becomes editable. This is a MAJOR ANNOYANCE as we now have to copy everything twice and then edit it for our ERP system. The time required has increased by a factor of 3-4.

    Please fix or address this bug/feature request.

    1 vote

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  2. In the old interface, all links from a message opened in a new tab. However, in the new interface, these links open in the same tab. This is inconvenient because we have to use the browser's back function to return to the ticket, which takes time to load and is not user-friendly. 90% of our tickets contain links that we need to follow.

    Please fix or address this bug/feature request.

    2 votes

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  3. Can we get a proper search, rather than the half-hearted one there is now.

    example:
    I know a worked on "mimecast archive" for a certain user a while back

    When I try
    "mimecast archive" "melanie" not even the current ticket comes up

    mimecast And Melanie , finds Andrews...

    I know I can list the user closed tickets, but the format of a web page, and having to load each scroll down means I can't even ctrl-f and search it like that.

    Basically search as it is, is worthless for finding previous tickets.
    Please put in a decent search

    1 vote

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  4. A report per device that includes the Office account along with Outlook email accounts

    1 vote

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  5. Don't offer KB5034441if Windows Recovery Environment is not enabled.

    2 votes

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  6. Manually set the closed date of a ticket - Would like the ability to set a closed date in the previous months time period to make sure it is added to the monthly billing batch.

    2 votes

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  7. Add/allow a billing contact for invoicing that syncs with Quickbooks as it is different than the Atera primary contact. When invoices are created and exported the invoice in Quickbooks is assigned the Atera Primary contact which is purely technical. Need the ability to add a billing contact so the invoices are emailed to the correct person from Quickbooks and I don't have to change it in Quickbooks every month. Tedious...

    4 votes

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  8. Scheduled Tickets don't seem to have the ability to add a calendar entry because the calendar integration appears to only work for live tickets - which is kind of annoying because something scheduled in the future is VERY useful to have in ones Calendar!

    What would be INCREDIBLY useful to our business would be if we could do Scheduled tickets which we could create a calendar event for as part of the ticket scheduling, so we can see scheduled tickets in our Outlook Calendars rather than only on the scheduled ticket page - stops a situation where we double-book ourselves…

    4 votes

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  9. Script syntax highlighting on script editors would be beneficial for legibility.

    2 votes

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  10. Integration with Freshservice

    2 votes

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  11. It might be quite usefull, if the supporter was able to send a "dingdong" or something in an active support session. With that you can let the customer know, that he has to look on the screen.

    1 vote

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  12. The new ticket interface is simply illegible and incomprehensible.
    The following message has been added: "We appreciate your love for the classic ticket page, but it’s waving goodbye on June 26th".
    The standard interface should be kept ad infinitum.

    1 vote

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  13. Being able to delete tickets in bulk, especially when there are thousands of tickets, to avoid the browser crash scrolling down

    1 vote

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  14. In order to get to favorites you have to create a filter and choose favorites, in the old you UI you just clicked the favorites tab. So the new UI creates more work to get to favorites, which favorites is used CONSTANTLY by or organization.

    27 votes

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  15. When I go into a ticket, I want to see what the last thing said on it was. I don't always want/need to reply. In the new view, with the reply box at the top, I have to scroll down to see the latest comment and then, scroll back up if I want to reply. Not easier than having the reply box below the most recent comment as it was.

    3 votes

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  16. The placement is nice but previously I could type just 5 or 15 or whatever and it would understand that meant minutes. Now I've apparently got to type 00:05:00 or it complains that I'm trying to set it to more than 24h - which doesn't even make sense because 05:00:00 would only be 5 hours.
    Please put it back how it was.

    4 votes

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  17. 2 votes

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  18. Please make it possible for a user to turn off all the AI guff it keeps suggesting. This is not something I will ever use, I find the whole concept abhorrent and apart from which, I like my job, I don't want the computer to be doing it for me and getting it wrong.

    11 votes

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  19. Hallo Atera,
    gibt es eine Möglichkeit den Schwellenwert der Verfügbarkeitsüberwachung anzupassen? Sprich den Wert zum Beispiel auf 10 Minuten oder mehr zu erhöhen?
    Mit freundlichen Grüßen
    Marius Feitz

    3 votes

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  20. The "Windows Insider Pre-Release"-Updates should not be suggested to be installed. In productive systems this is a no-go for us.

    2 votes

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