4690 results found
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cisco
Would be nice if you did a VERY generic monitoring of networking and WAP's.
just to see utilization and up down alerts.would help understand where major slowness issues could be.
1 vote -
Zoom
Many companies use Zoom Workplace - it would be nice to see more phone system support options - even if generic SIP functionality. like 3cx or whatever.
We just want to see how our VOIP systems are working.2 votes -
VIP
Could be possible to add a "VIP" field to the user profile page?
This field could be helpful to filter the ticket assignment.
Regards.
3 votes -
Agent translation in Italian
It would be nice to have Atera Agent text in other languages (in my case Italian). Curently it's unusable for most of my customers (they don't know english).
I can help with translation if needed.
12 votes -
Duplicati backup system integration
Add Duplicati backup system integration
3 votes -
Additional Billing Informations
The support told me there is no way to add extra Information to invoices. This is pretty bad, because I need to add legal details for a valid invoice here in germany.
Update:
It is apparently not possible to store payment information in an invoice. However, information about which account the payment should be made to is essential. Here too, a permissible outgoing invoice is not possible under German law. It really shouldn't be a hurdle to print this information! The ultimate solution would be simple e-payment via PayPal or photo transfer (via QR code).I don't want to be…
7 votes -
Deploy webroot from mobile app
I would like the ability to deploy webroot to an endpoint from my mobile app
1 vote -
power management
I work in a higher education environment, which means we have computer labs and commons. It would be great to have configuration profiles that can set power plans to entire labs so that during peak periods the computers can be awake and ready for students to use, but then allowed to go to sleep after hours.
3 votes -
Embeded iframes
Allow us to add embedded iframe links into articles
2 votes -
Internal reply edit button
An edit button should be in place for internal replies.
This would make tickets generally more readable and less cluttered.2 votes -
QOL improvements to search results
when I search for devices? I get 3 or 15 devices.
can we just display more info? like local IP address? - maybe make it configurable as a default?
I might also want to see a custom field contents so that we dont need to click through
1 vote -
Improved search for customers
Something that would be useful to me is an improved search function. For me it would help a lot if I could search for customers using business ID number or the custom number field I have added for our customers. Actually being able to search for anything more than customer name would be awesome.
1 vote -
Change Control Ticketing
It would be nice to have a change control workflow that would go to the client to capture approvals and have full documentation within ticket flows.
It would require submission of a ticket on either the technician or client side and then would push to the client owner of a system for the approval. Once the approval is made it would be up to the technician to perform the change at the designated time.
Fields of the ticket would be time of the change, implementation plan, and roll back plan
1 vote -
Agent Chat API
Need to expose an API for the agent chatting feature to allow it to push chat requests to a Teams channel, Teams bot etc.
2 votes -
splashtop auto lock remote pc once disconnected
Would be great if we had the option to set so once splashtop sessions are disconnected the remote pc is locked automatically. I work with splashtop business and always setup this option because they allow it. Would be great if it could be transferred over
3 votes -
Project Management
I would like to suggest that Atera implement a project management tab to be able to track hours and add deliverables from asset management. This would make it so we only need to use one platform for all our PSA needs.
17 votes -
Revert Agent Name back to Device Name
The Agent Name already grabs the Device Name of the PC automatically unless you manually edit the Agent Name once. Once you do that, it will never revert to the Device Name. Please allow Atera to have the Agent Name pulled from the PC Device Name again after the Agent Name has been edited. The workaround is to uninstall/reinstall Atera but that is not practical.
58 votes -
Windows settings and control panel
We need to be able to change Windows Settings and Control Panel features from Atera. We have many end-users who must have specific settings on their devices. Atera should have this on RMM services. I do not have enough time to write a script for each item every time an end-user requests it.
8 votes -
When using the back button, remember where I was scrolled!
When I press back or go to a previous page - Remember where I was! It's frustrating to constantly have to scroll back down to where I was!
3 votes -
Client Account Notices and Alerts
We propose adding a feature that allows administrators to place a "notice" or alert on a client's account. When a support technician selects this account to create a new ticket, the notice should automatically pop up to notify them of any important information.
Use Cases:
1) Past Due Accounts: If an account is past due and has a service suspension, the system should alert the technician to avoid providing service until the account is resolved.
2) Service Outages: Notifying technicians about ongoing service outages affecting the client to manage expectations and inform the client accordingly.
3) Special Client Requests: Displaying…6 votes
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