standard filter for ticket tab at customer should be behaviour to include custom stati
ticket tab at customer shows tickets with stati "open" an "pending".
but when i create custim ticket stati tickets will not be shown there.
for example a status "waiting for replacement parts" with the behavior "pending" has to be activated every time i open the ticket tab.
that are pretty much clicks to see the open tickts of a customer.
It would be much better, if every status with the BEHAVIOUR of open and pending would be selected as default
2
votes
Sascha Schlegelmilch
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