customers > tickets > default status selection customization
We have added custom ticket status' but when viewing a customer's tickets page it only ever selects :open" and "pending" by default and meeds to have your custom ones selected EVERY time you go back to that page.
We should have a way that we can set what ones are preselected by default so that we can see the tickets we need to for each customer quicker and easier
Wes Gale
shared this idea
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Sascha Schlegelmilch
commented
ticket tab at customer shows tickets with stati "open" an "pending".
but when i create custim ticket stati tickets will not be shown there.for example a status "waiting for replacement parts" with the behavior "pending" has to be activated every time i open the ticket tab.
that are pretty much clicks to see the open tickts of a customer.
It would be much better, if every status with the BEHAVIOUR of open and pending would be selected as default
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Linus Björkman
commented
As the other guy said, it's amazing to me that not more people are annoyed by this as you have to change the view many times every hour.
Severely impairs the usability of the site. -
Tegel - technischer Support
commented
This is really annoying ! I am wondering why this suggestion is not supported by hundreds of users.