We propose adding a feature that allows administrators to place a "notice" or alert on a client's account. When a support technician selects this account to create a new ticket, the notice should automatically pop up to notify them of any important information.

Use Cases:

1) Past Due Accounts: If an account is past due and has a service suspension, the system should alert the technician to avoid providing service until the account is resolved.
2) Service Outages: Notifying technicians about ongoing service outages affecting the client to manage expectations and inform the client accordingly.
3) Special Client Requests: Displaying specific requests or instructions from the client that the support staff needs to be aware of during service interactions.

Benefits:

1) Prevent Unauthorized Service: Ensures that technicians are aware of any service suspensions or account issues before providing support.
2) Improved Communication: Keeps the support team informed about critical client-specific information, improving the overall service quality.
3) Efficiency: Reduces the likelihood of errors and ensures that technicians have all necessary information at the point of service.