Mandatory Time Entry via Automation Rule or Settings Checkbox
I propose implementing a feature to ensure technicians log time on tickets before marking them as 'Resolved' or 'Closed'. This can be achieved through:
An automation rule prompts for time entry upon status change.
Adding a checkbox in the general settings or for each contract to enforce this requirement.
3
votes
Robin Nordlander
shared this idea
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Nisy
commented
It will be nice to mandate that a time entry is added to a ticket before closing it, or approving/changing the automatic timer.