Skip to content

Ideas and Feedback

Ideas and Feedback

Categories

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

4971 results found

  1. Ability to transfer whole folders both ways would speed things up a lot. My beard grows long when doing anything with Atera's file transfer utility.

    23 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Allow admin to set the AnyDesk to set an attained or unattained connection option for different sites or groups. instead of a universal setting for the whole company. The idea is to allow you unattained access to the server farm but also need attaining mode for any user computers.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Please add the "Status" field to the Time Sheet Report. This helps us to more quickly determine why a ticket hasn't been resolved yet.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. It appears there is no way to create a custom report and have it pull the in progress status.

    Example: I have created a weekly report to run on all tickets per technician and it will allow me to pull every status with the exception of "In Progress". Please add this ability.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. We use a combination of Status Field and ticket tags for our views.
    Please add the ability to export tickets to csv, based on my Ticket my View.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Device > Manage > Task Manager
    It would be nice to have a search field at the top, similar to Device > Manage > Software Inventory.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. It would be nice to have the ability to make a MS Teams call to the contact within a ticket.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Scenario: we have two tickets: Ticket A, and a duplicate, Ticket B. Before realizing they were duplicates, tech responds to Ticket B and add's cc recipients. After realizing the tickets are duplicates, Ticket B is merged into Ticket A. The cc'd recipients on Ticket B should also merge into Ticket A

    I found in Support Request #451828 that it is the designed behavior to drop CC'd recipients from Ticket B when merged with Ticket A. It would be much more useful if this behavior was the opposite; allowing a more fluid ticket conversation that is not disrupted by the merge…

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PSA Tools  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. It would be nice with a cost field in products so we can both register how much the product has cost us and how much we earn on it.

    The cost field should also be present in the CSV export so that when we import it into our invoicing system we can also see the earnings for hardware.

    Today there is no correlation between cost and profit of hardware/product in atera and so we can't keep track of this in our bookkeeping.

    This also affects clients who use quickbook or other supported accounting systems

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Billing  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. As an end user of Atera, I'd like to suggest the integration of ScribeHow with your knowledge base and the development of a repository for support guides. Implementing ScribeHow could revolutionize how we access and utilize documentation, offering an efficient way to create, maintain, and share detailed, step-by-step visual guides. This enhancement would significantly improve user experience, allowing users like myself to quickly find clear, comprehensible answers to our questions. It promises to foster user independence, reducing the frequency and necessity of direct support inquiries. By adopting this feature, Atera could streamline its information dissemination and troubleshooting support, enriching both…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Windows update bandwidth delivery optimization feature. There is no way to currently cap said bandwidth through the Atera Agent. This would be a good feature to have when you have misconfigurations with jobs kicking off over 1000 agents simultaneously only to find out there is no way to see status of said jobs or kill jobs or cap ceiling during business vs non business hours. Also, have the option to pull OS updates via local WSUS server instead of Atera if possible would be a good thing to have.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Allow the possibility to list software on a targeted list of devices or folders

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Seems like a powerful thing for the copilot to have the context of the agent activity in its responses.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Support for Sonoma is in urgent need!

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. It would be good to know the author/source of a Knowlege Base article. We have several contributors and it would be good to know the source to check validity, follow up with them for clarification, reward those that are frequent/prolific contributors of KB articles. We can already see the creation date. It should be fairly easy to add a field for Author/Creator of KBs.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Advanced Filters has option for "contains". It would be nice if we were able to put in a list of items instead of only one item.

    Example: Identify Old Processors with i5-3 to i5-7.
    5 seperate "contains" filters seperated by "or" operator

    Idealy:
    One "contains" with "i5-3, i5-4, i5-5, i5-6, i5-7"

    This would make advanced filtering much more powerful! We are currently limited to only 5 "or" Operations.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. "We must have faith" is no longer good enough for my cyber insurance policy!

    And previous attempts to voice my concern over the last few years got my posts deleted, so I'll post it as an idea here and see what response I get.

    What happens if it all goes wrong with atera, what's the plan as there is large swaths of data that exist only in atera with no way to extract the data from the platform.
    The closest option is via the API and for various reason that's not an attainable options as not all the data is…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. At the Security - Potential CVEs , the exported xls file with the CVEs records (Summary and Detailed sheets) appears without the expanded detailed information of the CVE.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. option to stay logged into mobile app. Our devices already have strong security in order to unlock the screen.

    The login process for the mobile app is clunky and overly burdensome to have to do all the time

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. I would like to have Atera perform Penetration Testing on my clients network. And make the reports/alerts available within the standard security testing.

    56 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Security  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?