Tickets NEW UI, keeping items at the top of the screen
When I am scrolled down several pages on a ticket, it would be nice to have the “Reply and Internal Note” feature still visible at the top of the ticket screen.
2
votes
DeAnna Birdsall
shared this idea
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Matt Shephard
commented
Perhaps it could auto-collapse when going out of view, leaving a thin representation that can be expanded to the full "Reply and Internal Note" text editor, with an option to collapse unless/until scrolled back into view.
This would allow us to review notes along the way while compiling the response; having been there and scrolling up and down repeatedly, I can confirm this would greatly improve UX for tickets.