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'Tickets NEW UI, we can no longer open in-line images' has been merged into this idea

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PDF Preview Window

It would be nice for attachments to have a preview window for common file types such as, .PDF, .docx, etc

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Dylan Plummer shared this idea  ·   ·  Report…  ·  Admin →
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Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded  · 

Hi,

Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


Best regards,

The Atera Team


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  • DeAnna Birdsall commented  ·   ·  Report

    Often times the in-line image is too small and we need to be able to zoom in.
    With the old UI we used to be able to double click the image and it would open using our default image viewer.

    We can no longer do this in the new UI.

  • Imprimis Networks Support commented  ·   ·  Report

    This is an extreme need for me and my staff - having to download an attachment EVERY. SINGLE. TIME. is truly a pain...especially if all you're wanting to do is verify something on it.

  • Stuart Anderson commented  ·   ·  Report

    It would be great to have an inline picture viewer for attached pictures, so we don't have to download and open them

  • Joshua Timmeren commented  ·   ·  Report

    It would be extremely helpful if I didn't have to download an image to view it from a ticket. I need to be able to reference the image will replying to a ticket many times because of the information they contain.

    Instead using an HTML to fileToForceDownload, it would be so much better to ContentType = "application/pdf";

  • Norm Dashwood commented  ·   ·  Report

    When users submit a ticket via email and they include an image, the ticket shows a link with image.jpeg attached. Clicking on it downloads the image. It would be nice if it just opened in the browser over top of the ticket, with an X to close it. Documents have the same challenge. Can you make it work more like how gmail handles attachments?

  • abigael abigael commented  ·   ·  Report

    Preview ticket attachments in browser [Document Viewer at least PDF]. It doesn’t open it in the browser. Click on the attachment. It downloads it automatically. But would be nice for it to open up in the new tab so it can show us the pdf. And it doesn’t show on the ticket too – if there is a picture it will just show the attachement but we don’t see the preview

  • James Clayton commented  ·   ·  Report

    I am a major supporter of this idea. A document web viewer for pdf, images, doc/docx files, and the like would greatly speed up my workflow when assisting a client.

  • Alan Silvester commented  ·   ·  Report

    We store a lot of photos of client sites in Atera, it would be great if it was easier to view them without downloading.

  • Darren Millett commented  ·   ·  Report

    Option to open an attachment rather than having to download each time.