Settings and activity

26 results found

1. PDF Preview Window

   163 votes

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   9 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   
   

   An error occurred while saving the comment
   Norm Dashwood commented  ·  Oct 7, 2022  ·  Edit…  ·  Delete…

   When users submit a ticket via email and they include an image, the ticket shows a link with image.jpeg attached. Clicking on it downloads the image. It would be nice if it just opened in the browser over top of the ticket, with an X to close it. Documents have the same challenge. Can you make it work more like how gmail handles attachments?

   Save Submitting...
   Norm Dashwood supported this idea  ·  Nov 30, 2021

2. Assign multiple technicians to a ticket

   405 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Norm Dashwood supported this idea  ·  Jul 12, 2022

3. White label mobile app for your customers

   388 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Norm Dashwood supported this idea  ·  Jul 12, 2022

4. Integration with UniFi Cloud

   990 votes

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   24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Norm Dashwood supported this idea  ·  Jul 12, 2022

5. Branded Login Screen for Technicians

   8 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Norm Dashwood supported this idea  ·  Mar 11, 2022

6. To be able to have a Customer, but create Sites rather than just folders for better management.

   3 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Norm Dashwood supported this idea  ·  Mar 11, 2022

7. Multi-Site Support

   298 votes

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   13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Norm Dashwood supported this idea  ·  Mar 11, 2022

8. The ability to have several sites for one customer

   106 votes

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   8 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Norm Dashwood supported this idea  ·  Mar 11, 2022

9. Ticket Checklist

   302 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Norm Dashwood supported this idea  ·  Mar 11, 2022

10. Password protect the Atera agent from end-user uninstalls

    1,613 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Norm Dashwood supported this idea  ·  Mar 11, 2022

11. Dark Mode

    1,892 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    
    

    Norm Dashwood supported this idea  ·  Mar 11, 2022

12. SNMP: MIB import instead of manual OID typing

    1,031 votes

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    24 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Norm Dashwood supported this idea  ·  Mar 11, 2022

13. Office 365 Integration

    1,583 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Norm Dashwood supported this idea  ·  Mar 11, 2022

14. Veeam Backup Integration

    427 votes

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    17 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Veeam integration is planned.

    
    

    Thank you for helping us improve Atera!

    Norm Dashwood supported this idea  ·  Nov 30, 2021

15. "Work from Home" Simultaneous Dual-Monitor Support

    232 votes

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    14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Norm Dashwood supported this idea  ·  Nov 30, 2021

16. Network Discovery: More opportunities

    117 votes

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    1 comment  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Norm Dashwood supported this idea  ·  Nov 30, 2021

17. Complex rules for alerts generation

    179 votes

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    9 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Norm Dashwood supported this idea  ·  Nov 30, 2021

18. Shared Threshold Library

    167 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Norm Dashwood supported this idea  ·  Nov 30, 2021

19. Ability to archive retired devices

    311 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Norm Dashwood supported this idea  ·  Nov 30, 2021

20. Warranty Information Collection

    521 votes

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    10 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Norm Dashwood supported this idea  ·  Nov 30, 2021