The message body of the NEW Ticket UI is missing original features.

In the old UI we are be able to use @Someone in the body of the email which highlighted when we were speaking to more than one person from a group of people that are already in the CC line.

We are no longer able to do this in the new UI.

Example ticket reply to a ticket with multiple names in the CC field:

Thanks Julie we will be sure to update you on our progress.

@Rodney Case - Please add this to our current checklist.
@Sam Curley - Please send tracking info
@John Gibson - Please add to Equipment inventory and tracking in SharePoint.