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  1. Customers do not like to use the ctrl+f12 functionality, since it take approx. 10+ seconds from pressing the key combination and until the Portal dialog shows.
    It would be nice to be able to able to control the feature by registry and/or by the enduser them self.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. We need to use splashtop not only for our domain and registered to atera users but also to our external on their own devices.

    How is this possible ?

    2 votes

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  3. Cut and Paste into command prompt and powershell

    4 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  4. It would be great to see under the hardware heading which network adapter is currently active and what the in/out metrics are. Our remote users are instructed to use the ethernet cable we provide but some try to get away with using their wifi connection, which is not robust or reliable enough for our proprietary software.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  5. Adding the ability to navigate trough clients or computers with arrows.
    Actually we are obliged to get back to the list of computers or clients...

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  6. Set default values of fields in the form template

    20 votes

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    3 comments  ·  Tickets  ·  Admin →
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  7. L'expression "ajouter un programme" est trompeuse.
    Ce serait plutôt "Ajouter une programmation" voire "Ajouter une récurrence".

    1 vote

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  8. Customize the default shortcut Ctrl + F12 to post a ticket

    2 votes

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  9. This would provide a number at a glance rather than having to manually count them.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  10. The ability to add to the menu for self service items that a user could try before raising a ticket. Such as a clickable menu item to run a script to:
    Reset IP Address - resets IP address
    Reset Print Spooler - resets print spooler service
    Check Disk - run SFC
    System Info - displays system information so they could add this to the ticket
    Slow PC - clicking on this option could run a script to run checks/resolution to speed up the device.

    1 vote

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  11. Atera Case #443782 Allow disabling 'details view' window
    The 'details view' window which appears on hover over on multiple screens (i.e. devices, tickets etc.) is hindering us from being efficient with our work. Please allow this to be disabled as a customization per customer/technician.
    Thank you
    Frank from Mprove IT

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  12. the linux terminal display now:

    root@client-server:~$ cd /mnt
    root@client-server:~$

    there's no indication of the working directory ^ and i'd like a display similar to this:

    root@client-server:~# cd /mnt
    root@client-server:/mnt#

    this displays the working directory before i proceed with the next command ^

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  13. It would be nice to view time entries based on the day worked, rather just the day the ticket was entered or resolved. There has been times where I get busy and can't enter time. Going back and looking at the current time sheet reports, to make sure all time worked has been billed, is very time consuming. If there was a way to run a report based on a week or month, but being able to sort or view it by the date the time was worked, would help this greatly.

    5 votes

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    1 comment  ·  Reports  ·  Admin →
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  14. I don't like how the text box, when typing notes/replies, has to either be Fullscreen or letterbox style.

    I just want to be able to drag the text box to make it longer, rather than have to bounce in and out of Fullscreen.

    2 votes

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  15. Create an alert when a BSOD occurs with minidump information.

    21 votes

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    0 comments  ·  Agent  ·  Admin →
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  16. 2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. Similar to the project ticket already requested, I would like to be able to spawn a new ticket from an existing ticket OR, alternatively, clone a new ticket from an existing ticket.

    The difference from a project ticket is that there would be NO parent-child relationship between the original ticket and the spawned/cloned ticket.

    The spawned/cloned ticket should still include a link to the original ticket.

    Sometimes things arise while working a ticket; I want to be able to create a new ticket, or duplicate the current ticket, and make different ticket assignments on the new ticket.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  18. We need to have a Ticket Type of Test so we can filter by Ticket Type in Technician Reports.

    3 votes

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    2 comments  ·  Tickets  ·  Admin →
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  19. Billing can require information for just one ticket. Could use the ablility to pull ticket by ticket number.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  20. 1 vote

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