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4971 results found

  1. Hello.
    We monitor a lot of firewalls "ipFire" (also ipCop).
    It is also widely used worldwide as an open source solution.

    A functioning agent would be perfect here! It would simplify a lot of things.

    From my point of view, an SNMP query is out of the question.

    I just tested it and the effort would (I assume) be limited.

    Hallo.
    Wir überwachen sehr viele Firewalls "ipFire" (auch ipCop).
    Ist weltweit auch sehr verbreitet als OpenSource Lösung.

    Hier wäre ein funktionierender Agent sehr perfekt! Das würde sehr viele Dinge vereinfachen.

    Eine SNMP Abfrage kommt, aus meiner Sicht, nicht in Frage.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  2. It would be very convenient if you could have several tickets open as tabs within Atera. This would allow you to switch between several tickets, no matter where you are in Atera. I know that you can simply open several browser tabs, but I think it would be much better to have tabs within Atera. Especially if you use Atera as a "web app". This would significantly increase productivity and it would be much easier to keep an overview.

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  3. I'm currently evaluating Atera as a potential replacement for our existing help desk, which is lacking a really good asset management system. What I'm specifically needing is a better way to all of our assets as they come in the door and leave our environment for use. Ideally, the application would allow us to print labels in a variety of sizes for different devices and equipment, scan QR codes to checkin and checkout equipment (reserve equipment on the spot), complete maintenance surveys and allow users to take photos of equipment through the mobile app, and if I'm being a little…

    11 votes

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    0 comments  ·  Devices  ·  Admin →
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  4. As of now there is no way to sort the custom fields on the customer portal side when they are creating a ticket. The custom fields are sorted in the order that they were created. When you arrange them in the admin custom field section, it arranges correctly after the ticket has been made. Can you make it so that however you arrange the fields, is represented on the customer portal ticket creation side? Can you add a, (make a copy), feature for custom fields similarly to the quick reply templates?

    1 vote

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  5. Send Patch Status Summary report or any other scheduled report as a PDF file attachment in the email.
    .

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  6. When a monitored device changes name, reflect the change also to the agent name.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  7. Add custom shortcuts to the main menu bar for quicker accessibility.

    4 votes

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  8. We need to be able to give a member of staff access to Atera for administrator or read only access without the need for a license. They would be there as management for example overseeing the technicians.

    1 vote

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    0 comments  ·  Admin →
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  9. I’m not sure what you were expecting to get but I do have an email and 3 phones and an iPad bllmatzkow@icloud.com

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  10. Allow the agent to collect information regarding the roles and features installed on the server and be able to sort in the list of devices to be able to apply scripts on a large scale

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  11. This could be really useful but there are a number of problems that are preventing us from using it:

    Chat does not push notifications to the OS. So, if the technician is not looking a the Atera portal page when a customer requests a chat session (which is 95% of the time), then the tech will be unaware of the request. This results in annoyed customers. I noticed that your technicians use Zendesk chat instead of your own chat----possibly for this reason. 

    Tickets created automatically by chat sessions (unlike those created in the portal or via email) do not notify…

    12 votes

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  12. Currently, only power users and enterprise users can use this feature! None of the browsers will allow downloading the agent from the HTTP links anymore and constantly give alerts to the customers that the file they downloaded might be harmful to their system. Please allow this on the lower tiers as well.

    5 votes

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  13. Search in portal client is very poor.
    Search concentrate only in head of ticket not all the fields.
    It will be better if search could be in all of them for really better results

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  14. Hi,

    Suggesting some additional features such as..

    • Reorder line items
    • Group items such Product, Labor etc.
    • A space for details or a note
    • Export to excel
    • Option not to print or display tax & rate per line item

    Thank you

    7 votes

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    1 comment  ·  Billing  ·  Admin →
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  15. Expand the current calendar integration to be done at the technician level and develop a dispatch view for assigning and scheduling tickets.

    Ideally, this would allow a service works controller to drag tickets onto a technicians calendar and have this time assigned to working on that ticket. This would sync to the field technicians phone through M365 so they are aware of their schedule.

    3 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  16. Let us assign the organization that has or have access to the kb

    2 votes

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  17. Ability to create a ticket that is not visible for user that set as "main contact"

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  18. I would like to see info on the screen that is plugged into the device.
    Details like:
    Vendor
    Serial Number
    etc

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  19. No Option for "Scripts"
    Below our case already shared with Bill Frankel and your Support Team:
    Basically we would like to have the ability to create VBScripts and distribute them to the devices we want them on it.

    Below one example of how we use the VBScripts to be able to distribute and push the script (before via Ninja without any issue) to All workstations and servers. We normally upgrade the version of the Dental Software that the practices use (PMS and Xray Software) and after the upgrade the install will push the icons by default, so we nee to…

    2 votes

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  20. Atera has already onboarded the custom fields option, and they were populated for each customer's and their agents, and it can be improved with the following idea:

    Since the custom fields data have to keep changes and updates on a regular basis and the same data has to be maintained on a real-time basis, importing bulk data into custom fields using templates can be helpful to technicians for filling data faster into custom fields and avoiding manual work to fill those fields.
    As you are aware, custom fields are those fields that are unique and different from the requirements of…

    3 votes

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