4973 results found
-
transfer notes
Would be nice to have a way to easily transfer notes from one note to the atera knowledge base without just using copy and paste.
1 vote -
Teams Button
A button to add to Teams to open a support ticket would be a nice touch. I hope I'm not a duplicate here, as I looked but couldn't believe somebody hadn't already suggested it.
2 votes -
ipfire & ipCop - Agent
Hello.
We monitor a lot of firewalls "ipFire" (also ipCop).
It is also widely used worldwide as an open source solution.A functioning agent would be perfect here! It would simplify a lot of things.
From my point of view, an SNMP query is out of the question.
I just tested it and the effort would (I assume) be limited.
Hallo.
Wir überwachen sehr viele Firewalls "ipFire" (auch ipCop).
Ist weltweit auch sehr verbreitet als OpenSource Lösung.Hier wäre ein funktionierender Agent sehr perfekt! Das würde sehr viele Dinge vereinfachen.
Eine SNMP Abfrage kommt, aus meiner Sicht, nicht in Frage.
…
1 vote -
Multiple Ticket-Tabs within Atera
It would be very convenient if you could have several tickets open as tabs within Atera. This would allow you to switch between several tickets, no matter where you are in Atera. I know that you can simply open several browser tabs, but I think it would be much better to have tabs within Atera. Especially if you use Atera as a "web app". This would significantly increase productivity and it would be much easier to keep an overview.
6 votes -
Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application
I'm currently evaluating Atera as a potential replacement for our existing help desk, which is lacking a really good asset management system. What I'm specifically needing is a better way to all of our assets as they come in the door and leave our environment for use. Ideally, the application would allow us to print labels in a variety of sizes for different devices and equipment, scan QR codes to checkin and checkout equipment (reserve equipment on the spot), complete maintenance surveys and allow users to take photos of equipment through the mobile app, and if I'm being a little…
12 votes -
Custom Fields Sorting and Adding a Copy Feature
As of now there is no way to sort the custom fields on the customer portal side when they are creating a ticket. The custom fields are sorted in the order that they were created. When you arrange them in the admin custom field section, it arranges correctly after the ticket has been made. Can you make it so that however you arrange the fields, is represented on the customer portal ticket creation side? Can you add a, (make a copy), feature for custom fields similarly to the quick reply templates?
1 vote -
Patch Status Summary report as a PDF file
Send Patch Status Summary report or any other scheduled report as a PDF file attachment in the email.
.3 votes -
agent name update
When a monitored device changes name, reflect the change also to the agent name.
2 votes -
Custom Menu Bar shortcuts
Add custom shortcuts to the main menu bar for quicker accessibility.
4 votes -
Read only technician
We need to be able to give a member of staff access to Atera for administrator or read only access without the need for a license. They would be there as management for example overseeing the technicians.
1 vote -
You contacted my server
I’m not sure what you were expecting to get but I do have an email and 3 phones and an iPad bllmatzkow@icloud.com
1 vote -
Windows Server Roles & Features
Allow the agent to collect information regarding the roles and features installed on the server and be able to sort in the list of devices to be able to apply scripts on a large scale
2 votes -
Fix Chat
This could be really useful but there are a number of problems that are preventing us from using it:
Chat does not push notifications to the OS. So, if the technician is not looking a the Atera portal page when a customer requests a chat session (which is 95% of the time), then the tech will be unaware of the request. This results in annoyed customers. I noticed that your technicians use Zendesk chat instead of your own chat----possibly for this reason.
Tickets created automatically by chat sessions (unlike those created in the portal or via email) do not notify…
12 votes -
HTTPS for lower tiers on custom domains in the customer portal
Currently, only power users and enterprise users can use this feature! None of the browsers will allow downloading the agent from the HTTP links anymore and constantly give alerts to the customers that the file they downloaded might be harmful to their system. Please allow this on the lower tiers as well.
5 votes -
Search portal client
Search in portal client is very poor.
Search concentrate only in head of ticket not all the fields.
It will be better if search could be in all of them for really better results1 vote -
Invoice Formatting and features
Hi,
Suggesting some additional features such as..
- Reorder line items
- Group items such Product, Labor etc.
- A space for details or a note
- Export to excel
- Option not to print or display tax & rate per line item
Thank you
7 votes -
Improved Ticket Scheduling - Ticket Dispatch
Expand the current calendar integration to be done at the technician level and develop a dispatch view for assigning and scheduling tickets.
Ideally, this would allow a service works controller to drag tickets onto a technicians calendar and have this time assigned to working on that ticket. This would sync to the field technicians phone through M365 so they are aware of their schedule.
3 votes -
knowledge Base Organization per customer
Let us assign the organization that has or have access to the kb
2 votes -
Create ticket that is not visible to the client
Ability to create a ticket that is not visible for user that set as "main contact"
4 votes -
Details about screen that is plugged in
I would like to see info on the screen that is plugged into the device.
Details like:
Vendor
Serial Number
etc2 votes
- Don't see your idea?