The current ticket UI requires alteration due to excessive whitespace, particularly in the description and response fields. With the increased utilisation of Forms, it's crucial to emphasise ticket properties; however, the existing UI layout impedes full integration of forms and custom fields. To address this issue, we propose two solutions:

Enable end-users to customize the UI layout according to their preferences or the specific needs of engineers. This flexibility would allow for optimal use of space and prioritisation of ticket properties.

Implement a permanent fix that enhances the prominence of ticket properties within the UI. This could involve redesigning the layout to allocate more space to essential ticket details while still accommodating description and response fields.

Both approaches aim to improve usability and efficiency within the ticketing system, ensuring that ticket properties receive adequate attention and support streamlined workflows.