5030 results found
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On-Call System Integration
Please come out with an integration into on-call systems such as Pager Duty and Ops Genie.
1 vote -
TIME ENTRY
New interface for tickets has a stupidly small time entry box that cant be resized.
Clearly who came up with it isnt a user of the system.9 votes -
alert
Alert history and management
1 vote -
Patch Logging
It would be extremely beneficial if there were logs of which patches were deployed to an agent in case of issues.
We had a Mac device restart after receiving an update and it booted back into recovery with us unable to recover the device. Without knowing which patch this device received, we cannot exclude the patch from other devices. Instead we have to disable OS updates to avoid any additional device failures.
6 votes -
Admin Audit Logs
Audit logs for terminal connection requests by technicians should include a transcript of the commands, or at the very least create a log locally on the endpoint that can be retrieved/reviewed.
Simply knowing Technician 1 requested a terminal session does not aid in either validating or invalidating issues after a connection was made. Logging on endpoints is not always enabled, collected in a SIEM, or logs are overwritten beyond a certain size/date.
This would allow for IT teams and MSP's to ensure visibility into what commands are being run by who from the Atera platform.
4 votes -
AI to automatically add manual tags that were created by the team
AI to automatically add manual tags that were created by the team
3 votes -
Network Connection History
Can we please get the last 5 WAN IPs and LAN IPs, and also a note Network last changed on date Xx/yy/zz thank you!
2 votes -
Notifications for Alerts
The notifications feature should be on Top of Priority, as many times we are working on other apps, and we didn't get notifications on desktop of browser as banner or sound nothing. Until we're back to the dashboard the request often goes away from customer side.
Also, there should be option of setting different notifications for different sites, but on the first priority is the notification banner or sound at least, without that there's too much difficulty to resolve problems within the required timeframe.
Thanks
2 votes -
Email notification when agent is installed
We would like to get an Alert via email when a new Agent has been installed on any of the customers.
Some Customers install agent by them self therefore we need this notification.
27 votes -
Intune integration
This has already been intergraded but not at the level it could be users, devices, agent install. Users are already assigned devices automatically in Intune you could easily pull that data and match it to the devices you have.
60 votes -
BIOS update
It would be nice if patch management also offered BIOS updates, as is already the case with N-able.
3 votes -
time entry in new UI feature regression
in old UI when adding time you are able to just delete the default time entirely and enter :xx as a shorthand for 0 hrs xx min
in new UI it requires entering 00:xx or it thinks you are attempting to enter it as hours
Please bring back the :xx shorthand for only minutes
8 votes -
Quality of life upgrade
The ability to edit initial notes that were entered when creating a ticket, and defaulting to Internal Notes.
1 vote -
invoice api
Subscription/Invoices:
A list of Apps that we have selected (example Malwarebytes) and then which customers are using the App and which of their computers that are using it.
With this we can invoice our customers directly for their usage, without having to do a report every month and enter the numbers manually.A list with the invoices that we get from you (Invoice ID, Date, Product, Amount), again so we can make a list of which products we use and the quantity:
Example
Item: “Malwarebytes - Mbytes-EndpointProtectionAndResponse-M“ ID: ” ID-1129570” Quantity: “789” Price: “$$$.$$”)
Item: “Atera - SD-ProNP-M“ ID: “ID-937789”…1 vote -
deviceguid api
API: The possibility to find a computer by its DeviceGuid
The possibility to find a computer by its DeviceGuid, so there will only be 1 result, if the computer is there – then we don’t need to run through more machines with same “machineName”
Get agents for specified machine: GET /api/v3/agents/machine/{DeviceGuid}
1 vote -
Display CC in Ticket
The new layout does not allow to display other (cc-)receipients of an e-mail any more.
Can you please add that feature again?10 votes -
add Radmin as atera new support assistance app
Add other remote assistance apps as atera new support assistance, because I don't trust AnyDesk no more, We will be so happy if you add more options like Radmin, Anyviewer and other support in case some like the AnyDesk incident happens,
1 vote -
IT Automation Calendar View
A calendar view for all of the automation profiles that shows the day and time of the week they are scheduled for. This would make for way more efficient planning of the automations, especially since it's already recommended to make a restart task a separate automation from other actions. This has caused us to have to create many duplicate profiles and has created an intensely muddy view of the automation profiles.
1 vote -
RemotePC
Would be great to have a direct connection with iDrive's Helpdesk RemotePC. Would be a simple integration and provide an acceptable / affordable alternative remote connection method as SplashTop has its issues and so does AnyDesk.
1 vote -
2 votes
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