4711 results found
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Patch Logging
It would be extremely beneficial if there were logs of which patches were deployed to an agent in case of issues.
We had a Mac device restart after receiving an update and it booted back into recovery with us unable to recover the device. Without knowing which patch this device received, we cannot exclude the patch from other devices. Instead we have to disable OS updates to avoid any additional device failures.
8 votes -
Admin Audit Logs
Audit logs for terminal connection requests by technicians should include a transcript of the commands, or at the very least create a log locally on the endpoint that can be retrieved/reviewed.
Simply knowing Technician 1 requested a terminal session does not aid in either validating or invalidating issues after a connection was made. Logging on endpoints is not always enabled, collected in a SIEM, or logs are overwritten beyond a certain size/date.
This would allow for IT teams and MSP's to ensure visibility into what commands are being run by who from the Atera platform.
5 votes -
AI to automatically add manual tags that were created by the team
AI to automatically add manual tags that were created by the team
3 votes -
Network Connection History
Can we please get the last 5 WAN IPs and LAN IPs, and also a note Network last changed on date Xx/yy/zz thank you!
2 votes -
Email notification when agent is installed
We would like to get an Alert via email when a new Agent has been installed on any of the customers.
Some Customers install agent by them self therefore we need this notification.
29 votes -
Intune integration
This has already been intergraded but not at the level it could be users, devices, agent install. Users are already assigned devices automatically in Intune you could easily pull that data and match it to the devices you have.
72 votes -
BIOS update
It would be nice if patch management also offered BIOS updates, as is already the case with N-able.
3 votes -
Quality of life upgrade
The ability to edit initial notes that were entered when creating a ticket, and defaulting to Internal Notes.
1 vote -
invoice api
Subscription/Invoices:
A list of Apps that we have selected (example Malwarebytes) and then which customers are using the App and which of their computers that are using it.
With this we can invoice our customers directly for their usage, without having to do a report every month and enter the numbers manually.A list with the invoices that we get from you (Invoice ID, Date, Product, Amount), again so we can make a list of which products we use and the quantity:
Example
Item: “Malwarebytes - Mbytes-EndpointProtectionAndResponse-M“ ID: ” ID-1129570” Quantity: “789” Price: “$$$.$$”)
Item: “Atera - SD-ProNP-M“ ID: “ID-937789”…1 vote -
deviceguid api
API: The possibility to find a computer by its DeviceGuid
The possibility to find a computer by its DeviceGuid, so there will only be 1 result, if the computer is there – then we don’t need to run through more machines with same “machineName”
Get agents for specified machine: GET /api/v3/agents/machine/{DeviceGuid}
1 vote -
Display CC in Ticket
The new layout does not allow to display other (cc-)receipients of an e-mail any more.
Can you please add that feature again?11 votes -
add Radmin as atera new support assistance app
Add other remote assistance apps as atera new support assistance, because I don't trust AnyDesk no more, We will be so happy if you add more options like Radmin, Anyviewer and other support in case some like the AnyDesk incident happens,
1 vote -
IT Automation Calendar View / More IT Automations information information (consolidated)
A calendar view for all of the automation profiles that shows the day and time of the week they are scheduled for. This would make for way more efficient planning of the automations, especially since it's already recommended to make a restart task a separate automation from other actions. This has caused us to have to create many duplicate profiles and has created an intensely muddy view of the automation profiles.
40 votes -
RemotePC
Would be great to have a direct connection with iDrive's Helpdesk RemotePC. Would be a simple integration and provide an acceptable / affordable alternative remote connection method as SplashTop has its issues and so does AnyDesk.
2 votes -
2 votes
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Is it possible to have an automatically filled in and specific field containing the device name?
Is it possible to have an automatically filled in(when User open a ticket) and specific field containing the device name?
2 votes -
Google Forms
It would be beneficial if Atera could include a feature enabling the import of Google Forms. This enhancement would significantly streamline our onboarding, offboarding, and internal departmental transfer processes.
Having a template Forms feature within Atera with functionalities similar to Google Forms would be advantageous for handling equipment requests and maintaining a consistent and efficient workflow.
This improvement would contribute to a more seamless integration of processes within the Atera.
1 vote -
merging tickets
When the Merge ticket box comes up instead of having to know the ticket number or title can a list of open tickets be displayed in the drop-down list
63 votes -
Acronis DLP
Add Acronis DLP to features. Acronis is saying this is because Atera has not met quota. I don't understand why at least we don't get access to all features within our Acronis tenant.
4 votes -
Include Script execution on ticket automation
automation that triggers a healing script upon ticket creation , offering immediate response to issues and potentially resolving them without manual intervention
5 votes
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