5089 results found

1. Please simplify the login process

   When logging in, here's what I have to do

   1. Go to https://app.atera.com/auth0.html ("Login" button, top right, atera.com)
   2. Enter my email address, click "continue"
   3. A password field appears. Enter my password.
   4. I get a prompt to "Use fingerprint or face recognition" (which never works, it says "Something went wrong")
   5. I click "Try another method"
   6. I then click "Google Authentication or similar"
   7. On the following page a OTP field appears for my rolling code

   Only after all this can I log in and get to working.

   Now this wouldn't be so much of an issue if Atera didn't keep logging me out every fwe. I find myself going through this process multiple times a day.

   I believe this might be some sort of concurrent-login protection DRM that is triggering me to get signed out all the time - I have 4 total computers I work from -- my laptop, my jumpbox virtual machine, my desktop at home and a desktop computer in the office, plus my iPhone where I have the app installed.

   At the very least, steps 2/3/4 and steps 5/6/7 could be all rolled into two separate steps perhaps.

   Plus the login process for the iOS app is similarly convoluted and just as forgetful of my credentials as the web!

   Please, can something be done to resolve this?! I did actually speak to chat about it but I have a VERY

   When logging in, here's what I have to do

   1. Go to https://app.atera.com/auth0.html ("Login" button, top right, atera.com)
   2. Enter my email address, click "continue"
   3. A password field appears. Enter my password.
   4. I get a prompt to "Use fingerprint or face recognition" (which never works, it says "Something went wrong")
   5. I click "Try another method"
   6. I then click "Google Authentication or similar"
   7. On the following page a OTP field appears for my rolling code

   Only after all this can I log in and get to working.

   Now this wouldn't be so much of an issue if Atera didn't keep logging me out… more

   63 votes

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   7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. Using the Rank Field

   When Creating a customer, make the Rank editable. (IE: Platinum, anything else MSP use)

   Also allow to add a rank for existing customers.

   5 votes

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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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3. REASSIGNING CREATED TICKETS TO SCHEDULED TICKETS

   AT THE MOMENT TICKETS ARE REGULAR OR SCHEDULED, THERE IS NO OPTION TO TURN A REGULAR TICKET INTO A SCHEDULED TICKET, THIS IS VERY INCONVENIENT, HAVING TO MANUALLY RECREATE.

   We believe this feature could be a valuable addition for all Atera users, enhancing the overall efficiency of the ticketing system. Could you consider incorporating a ticket scheduling feature in your development roadmap?

   11 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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4. Scroll bars are useless on a laptop

   MAKE THE SCROLLBAR WIDER!!!!!!!!!!!!!!!!

   1 vote

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   0 comments  ·  Dashboard  ·  Edit…  ·  Delete…  ·  Admin →
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5. Timesheet report is not accurate and lacking information

   When we run a Timesheet report the "Technician" field isn't always accurate. It seems to be the original Tech assigned, when the ticket had been re-assigned to another tech.
   The Description field will occasionally have a Date entry. What is the intent of this column?
   Please add
   - "Last modified" date column
   - "Modified by" (Technician Name, Requestor Name, or a name that was on the CC line)
   Please add Comments column, and include at least the first 30 characters of the last comment ...

   2 votes

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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6. Auditor Report should include "Device ADDED" date

   Auditor Report should include "Device ADDED" date

   3 votes

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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7. Client Devices, add Edit Relations to the list screen

   From within a Customer Devices list, please add Edit Relations button. We have numerous devices in the Unassigned folder, it would be helpful if we could folder them directly from this screen.

   2 votes

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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8. Patch Search & Deploy Report Improvements

   1) Can 'Date installed' be added to report?
   2) Can 'Excluded' column be added to Excel export?

   Thanks

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   0 comments  ·  IT Automation and Patch Management  ·  Edit…  ·  Delete…  ·  Admin →
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9. Tickets, forwarding from an email - Option to make my comment Internal rather than Public.

   We find it is much faster to create a ticket simply by sending an email to our helpdesk, then editing after it arrives. This not only ensures direct phone calls are in the ticketing system for visibility purposes, it also time-stamps the ticket for time-keeping purposes.

   However, at times I would rather my comments were Internal notes. It would be nice to include a flag or tag that will create my note as "Internal" notes.

   With our previous ticketing system we could use #INTERNAL and the notes would be added to the ticket as Internal notes.

   1 vote

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   0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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10. Tickets NEW UI, keeping items at the top of the screen

    When I am scrolled down several pages on a ticket, it would be nice to have the “Reply and Internal Note” feature still visible at the top of the ticket screen.

    2 votes

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    1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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11. Ticket Message field, NEW UI

    The message body of the NEW Ticket UI is missing original features.

    In the old UI we are be able to use @Someone in the body of the email which highlighted when we were speaking to more than one person from a group of people that are already in the CC line.

    We are no longer able to do this in the new UI.

    Example ticket reply to a ticket with multiple names in the CC field:

    Thanks Julie we will be sure to update you on our progress.

    @Rodney Case - Please add this to our current checklist.
    @Sam Curley - Please send tracking info
    @John Gibson - Please add to Equipment inventory and tracking in SharePoint.

    The message body of the NEW Ticket UI is missing original features.

    In the old UI we are be able to use @Someone in the body of the email which highlighted when we were speaking to more than one person from a group of people that are already in the CC line.

    We are no longer able to do this in the new UI.

    Example ticket reply to a ticket with multiple names in the CC field:

    Thanks Julie we will be sure to update you on our progress.

    @Rodney Case - Please add this to our current checklist.
    @Sam… more

    1 vote

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    0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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12. Restore ability to edit device relations in mobile app

    Restore ability to edit device relations in mobile app

    The ability to edit device relations in mobile app has been removed.

    IT Automation Profiles can be assigned via a device's relations folders, which is a nice feature to group devices, for example: Weekly Updates & Shutdown; or Weekly Updates & No Restart; or No Weekly Updates.

    If a customer calls out-of-hours advising they have important work to do and requests their device is to not to be restarted, we can no longer move the device to appropriate relations folder using the mobile app.

    Please restore this feature!

    6 votes

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    1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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13. Serial Number

    We should be able to Search for a Device by Serial Number just like Device number.

    15 votes

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    3 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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14. Refresh 'Available Patches' & Status on all devices

    I think there should be a button that force refresh on the Available Patches.

    We have a script that force windows updates, and once most of our devices are updated, we need to one by one, manually click on the 'Available Patches' 'manage' button, and once the interface opens, click to manually refresh it.

    This all process could be avoided, if we could select the list of devices we want to 'refresh' and then a refresh button to force the refresh on them.

    As some devices are just listed on the Devices list, but had been there without any refresh for 6hrs+

    I think there should be a button that force refresh on the Available Patches.

    We have a script that force windows updates, and once most of our devices are updated, we need to one by one, manually click on the 'Available Patches' 'manage' button, and once the interface opens, click to manually refresh it.

    This all process could be avoided, if we could select the list of devices we want to 'refresh' and then a refresh button to force the refresh on them.

    As some devices are just listed on the Devices list, but had been there without any refresh… more

    4 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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15. Device counter

    Seems like it should just be a basic function so it's weird that it's not already there.

    But, it would be really helpful if there was a counter at the top of the Devices list for customers showing the total number of devices. It's kind of silly to have to run a report just to see how many devices a customer has.

    12 votes

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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16. Custom Ticket Fields - Hidden Indicator

    There are plenty of tickets regarding the hidden field usage in the Customer Portal and it is being addressed.

    Adding onto that, it would be nice to have an indicator on Custom Fields that show (at a glance) which fields are hidden or editable in the admin menu. Otherwise, to know which are which you need to go through the fields individually and/or on the portal itself. The fields already have an indicator for what format they're in (text, date, number, etc) so another indicator for hidden/editable would be greatly appreciated as it would save a bit of time when these fields need edited.

    There are plenty of tickets regarding the hidden field usage in the Customer Portal and it is being addressed.

    Adding onto that, it would be nice to have an indicator on Custom Fields that show (at a glance) which fields are hidden or editable in the admin menu. Otherwise, to know which are which you need to go through the fields individually and/or on the portal itself. The fields already have an indicator for what format they're in (text, date, number, etc) so another indicator for hidden/editable would be greatly appreciated as it would save a bit of time when… more

    4 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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17. Service Desk - Make the Add Ticket Button More Accessible

    We are still fairly new to Atera and I'm trying to get our portal up as quickly as possible. When our users go to the portal to open a ticket, the "+" button is hidden under the menu in the top left corner. It would be ideal for that menu to be open with the + visible to add a new ticket... or insert an "Add Ticket" button in the upper right corner or somewhere on the screen that is more easily accessible.

    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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18. iaas

    Application as a Service to include Kubernetes as a service directly from the Atera console

    1 vote

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    0 comments  ·  Devices  ·  Edit…  ·  Delete…  ·  Admin →
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19. Helpdesk agent to be translated in German
    2 votes

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    0 comments  ·  Helpdesk Agent  ·  Delete…  ·  Admin →
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20. search for bitlocker

    The ability in the devices advanced search under storage if Bitlocker is enabled = true or false

    9 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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