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5019 results found

  1. Please Provide some integration with Veeam Backup & Replication / Veeam Backup for O365.Gather backup jobs status, report etc...

    426 votes

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  2. 5 votes

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  3. Many of our customers do all of their work on a local remote desktop server using virtual desktops. Currently, the Helpdesk agent will only run for a single logged-in user at a time. We need to have the Helpdesk agent available to all logged-in users.

    33 votes

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  4. Currently, the toggle to enable or disable Atera's new interface is a global setting. It would be much better if this were a user-specific setting.

    7 votes

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  5. Create functionality that enables the removal of the default ticket fields (for instance Contract or Impact). Editing this field could be useful as well, as some fields are needed, but the entries aren't suited to the specific business.

    50 votes

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    4 comments  ·  Tickets  ·  Admin →
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  6. Make it so you can see Webroot Alerts, which computers have it installed, clean viruses, run scans, etc. all from inside Atera.

    129 votes

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    3 comments  ·  Webroot  ·  Admin →
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  7. When tickets are sent to Google calendar, if the customer name would be added either in place of or in addition to the Atera ticket number

    8 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. Allow MSPs to offer Security Awareness Training through Webroot. Help train clients fight against Cyberattacks by being trained on what to look for.

    31 votes

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    0 comments  ·  Webroot  ·  Admin →
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  9. All of the branding is nice with one exception. When our techs are logging in at customer sites, it comes up Atera when they login. We run the risk of them 'going around us' when they know our vendor partners. It would be great to go that last step and brand the login screen for us. I know it only takes a second to login and get to our logo but in certain instances we set up our clients as a tech as a service to them.

    8 votes

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  10. I like to monitor Sch task like we can services or system process and be able to restart a Scheduled task if it now working correctly

    12 votes

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  11. Would it be possible to get Atera to set a minimum length for passwords to say 12 or 15 characters to help protect account compromises. Or to be able to have this ability per customer. So Admin of Ateras can set the minimum length.

    10 votes

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  12. Add a filter to the devices view to sort by OS version. A quick look to see who may be on a version that needs a feature upgrade. If I want everyone to be able to view all devices quickly that are on 20H2 to see who needs to be updated without having to run reports.

    17 votes

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    0 comments  ·  Devices  ·  Admin →
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  13. It seems as though the remote command prompt and powershell have declined in performance rather than improved. It has always been buggy and had refresh issues, but now scrolling does not work as expected -- I now have to manually scroll down (this used to work). Also, if the command prompt or powershell dialog is minimized, it is non-responsive when restored -- I have to kill it and re-open a new instance.

    18 votes

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    6 comments  ·  Customers  ·  Admin →
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  14. I would like the Periodic Customer Report to have more information, it is very simple.

    Information such as:
    How much time of website activity do I stay online in the month
    Successful verification of the antivirus running on the workstation and servers
    Unsuccessful verification of the antivirus running on the workstation and servers
    The days of the month that Windows backup ran smoothly
    Patches that have been updated on all computers and servers on the site.
    And community staff would add more items.

    10 votes

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    0 comments  ·  Reports  ·  Admin →
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  15. The ability to perform the existing Webroot installation action, but via an automation policy so that Webroot can be installed on all devices automatically.

    31 votes

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  16. Being able to easily identify if the client has made any changes to their device. Some form of delta change notification if system changes are made. For example, if a user swaps out the monitor, changes keyboard, or installs some major application (assuming they have local admin permissions). At this point, the dashboard and device details show current state, but this is basically "as is" review of what the agent sees rather than if there was a change to the system from the previous time the agent checked in.

    24 votes

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    0 comments  ·  Agent  ·  Admin →
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  17. See in the dashboard of each computer if Webroot or Bitdefender is installed with icons

    31 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  18. 25 votes

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    2 comments  ·  Billing  ·  Admin →
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  19. It would be great to get historic information for disk space (maybe as a report?) to see the trend for the last 6 months, rather than just the current free space.

    Coupled with that, it would be great to get a predicted mean time until full based on historic trend.

    53 votes

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    1 comment  ·  Agent  ·  Admin →
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  20. Just as a customer can CC others on an emailed ticket, they should have the ability to CC additional people when creating a ticket from the Customer Portal

    39 votes

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