5076 results found
-
Add AV/Spyware/Firewall Status to Agent API
Add AV/Spyware/Firewall Status to Agent API
MachineID
AgentID
DeviceGuid
FolderID
CustomerID
CustomerName
AgentName
SystemName
MachineName
DomainName
CurrentLoggedUsers
ComputerDescription
Monitored
LastPatchManagementReceived
AgentVersion
Favorite
ThresholdID
MonitoredAgentID
Created
Modified
Online
ReportedFromIP
AppViewUrl
Motherboard
Processor
Memory
Display
Sound
ProcessorCoresCount
SystemDrive
ProcessorClock
Vendor
VendorSerialNumber
VendorBrandModel
ProductName
MacAddresses
IpAddresses
HardwareDisks
OS
OSType
WindowsSerialNumber
Office
OfficeSP
OfficeOEM
OfficeSerialNumber
OSNum
LastRebootTime
OSVersion
OSBuild
OfficeFullVersion
LastLoginUser18 votes -
Automatic admin credentials generated for servers that cycle say every 10 minutes
Automatic admin credentials generated for servers that cycle say every 10 minutes.
I know we have this in Connect wise continuum at my current day job.
When we go to sign in to a server we generate a new unique password every time. This password refreshes every 10 minutes or so. This would be helpful for security purposes.
8 votes -
cancel file transfer
It would be nice to have the ability to see transfer rate and percentage completed of a file transfer, as well as the option to cancel the transfer.
8 votes -
Device import of generic devices
Ability to bulk import generic, unmonitored devices. Example: Excel list of devices (Ipads, monitors, projectors, etc). Import the list from a default CSV file.
20 votes -
Timesheet report add links
In the report add links for each values.
Example : Add link to the ticket for Ticket ID and Title and Customer Name...5 votes -
My Script backups
A way to backup everything in "My Scripts" to a zip file or to backup individual or a group of scripts with a download button
20 votes -
Impact
Would like the ability to edit the SLA section and provide my own Impacts instead of using the default ones.
Also an ability to delete ones we are not going to use.
16 votes -
Active Directory Devices sync
Being able to integrate with active directory would make life so much easier. If your device list was paired with AD you wouldn't have to manually add / delete devices. It would be done automatically. And you could continue to sort different devices into different folders. Reports about software licensing would be more accurate.
206 votes -
Allow multiple WFH users to remotely access a computer
Currently, I can assign multiple users to a computer in work from home, but only the first assigned user can access the computer. It would be hugely beneficial if multiple users could be given access. They don't necessarily need to access the computer at the same time. But they all need the ability. And it would be helpful if there was a status notification to show when a computer is being remotely accessed.
38 votes -
PSA redesign
A redesign on the ticket system in general to become much more customisable, similar to connectwise and freshdesk etc.
A simple way to understand what is required would be to hold a tech talk / catchup with your customers or just check out what freshdesk are doing and look at replicating this process.
6 votes -
Auditor report per customer, need Export all device and all customer report in one go
Auditor report per customer, need export all device and customer report in one go
24 votes -
Wallboard
A configurable page that can contain customized views, to allow information such as unassigned tickets to be seen on a central screen in the office as well as other information such as alerts.
27 votes -
Intregation of Email-based Monitoring
Add Integration Monitoring of Email-Notifications from different Devices, likewise "Checkcentral" for example. We monitor Backupjob from different systems with different Software. The Software send only Mails, when the Backup-Job is definitly running OK, otherwise the Monitor shows failure.
4 votes -
Better time sheet report
Actually, if there is no description in a time entry, the timesheet report will only show the time as if it was simultaneously entered at the ticket closing time.
This issue isn't happening if a description is entered at the time entry.
It would be good that every time entries, even without description, would be shown at the date they are entered.
9 votes -
Configure Multiple Monitoring Agents
I have a small business client who is all cloud based and doesn't have any servers that can act as a monitoring agent for devices on their network. I selected a desktop PC at their reception desk to act as the monitoring agent for the office printer but it is likely that PC will go offline. I'd like to be able to specify multiple monitoring agents to act as a fallback.
13 votes -
Monitored Agent "addon" for Synology
What do you think about that, only a little package to use it on a Synology device, just to monitored online devices...
Thank you!
219 votes -
Helpdesk Agent for Mac workstations.
In current scenario we have available helpdesk agent software for windows machine in our atera account . now we want to install helpdesk agent software on mac machine but it's not available at this time for agent through communicate with our mac user. please implement agent software on atera.
32 votes -
Get Patch & Automation Profile Info via API
The ability to see if a Windows or Mac computer/server is associated with IT Automation Profiles, and which ones.
And posible to get IT Automation Profile via API.23 votes -
Add MAC Address, device name, domain, user to Device Advanced Filtering so they are filterable on the Device page.
The search bar improvements that were made on Jun 29, 2021 are great but adding them as filterable items in Advanced Filtering on the Device page would make it so one can filter based on those fields, filtering on them to target for specific actions such as software deployment or scripts.
7 votes -
Atera agent virus prescan verification
This may seem finicky but I've been asked recently. Is there a way to verify that the agent updates haven't been tampered with like they were with other MSP agents ( Kaseya... ). Some of my customers are getting a little antsy about having an agent on their servers and workstations. I think it would be helpful if there was a way to visibly show them that the agent updates were scanned and safe.
Appreciate any insight on this. :)
5 votes
- Don't see your idea?