4855 results found
-
email out from ticket to a different user
Ability to send an email from a ticket without including the ticket holder.
For example, A user sends through a request that requires HR approval. I would like to be able to email HR to request approval without having to include the user who sent in ticket.
2 votes -
Improved Drive Data
Configure the atera dashboard to recognize OneDrive and GDrive Mapped Drives and display additional relevant cloud drive details. This should show not only show details about the normal Onedrive,onedrive for business, but in addition recognize the difference between mapped drives, such as the g drive from google drive. (ref: How to Add a Shared Google Drive to Windows File Explorer (howtogeek.com)
3 votes -
Automatically mid period invoicing of contracts.
When a contract quantity is changed in mid period, the contract should be billed on next billing batch. The choices could be :
"Next billing period" - preventing automatic mid period billing, as of today
"Daily" - Billing from today til next Contract duration date
"Current month" - Full month invoiced from current month till next Contract duration date.
"Next month" - Full month invoiced from next month till next Contract duration date.
It is necessary to keep track of the quantity invoiced on all contracts. Thereby preventing to invoice the same quantity twice.
The billed quantity should be visible…1 vote -
I new Costume Field group as the Tickets, but with other name like Task or request.
So the users can either select a request or ticket. The idea is if the user select opens a ticket is because someting happend and interrupted his work, and task or request when the user request for something installed like a pheripheral or apps....
1 vote -
Change the comment option for tickets not look like an email to the customer. Have it more accessible.
Change the comment option for tickets not look like an email to the customer. Have it more accessible.
1 vote -
Security and Compliance Scan
Could be great that the Atera agent scans the devices looking for known vulnerabilities, just as we do with some products, to then report all the items found and having a knowledge base with all the recommended fixes.
For example, Atera would scan the registry for settings that are not in compliance with a template provided like "Windows Clients - enhanced security", and then will report for each found setting and will have a link for the knowledge base with more information on what should be configured. Templates could be provided by the Atera community, the Atera product engineers, and…
141 votes -
Priority matrix ITIL
Current impact values (server issue and site down) do not reflect to many real life scenarios and are not in line whit industry best practises.
So i propose the possibility to use "Priority matrix" when creating tickets.
Most of companies use matrix to define ticket priority.
Priority is based on impact and urgency and field is not user editable.Impact and urgency are defined on scale LOW-MED-HIGH-CRITICAL
And based on values user has submitted ticket priority is defined to
LOW-MED-HIGH-CRITICALMatrix could have 2 default option 3x3 (low-med-high) or 4x4 (low-me-high-critical)
This provides companies the possibility to define their own…
2 votes -
Central Signature for all employees
The option to have a central signature where you can put variables like %AGENTNAME%, %EMAILADDRESS%, %FUNCTION% and the like. That way we don't have to update the signatures manually for every employee, but centrally change it.
8 votes -
Can you guys please implement the ability to create Estimates?
I would love the ability to create Estimates and convert into invoice if customer approves.
4 votes -
Customer portal contact password stored in insecure manner
The contact password for the portal/KB can be sent to the contact in an email template. This means that it is stored in reversible encryption or worse, plain text in the DB. This is a big security risk. Passwords should be stored as non reversible hashes.
4 votes -
Deploy agent from network discovery
Select a single, multiple or all of the devices which the agent isn't installed on, and deploy and install them at once ( windows PC and Servers discovered)
132 votesCongratulations on helping shape Atera! The
feature you requested is currently being
considered for development. Please be patient
as the process can take a while or even stall to
make way for other features. We
’
ll update you
once it
’
s been implemented and released!
-
Reboot in Safe Mode with Networking
There have been many instances where I need to reliably reboot a Windows endpoint into Safe Mode with Networking so that I can run scripts and/or remotely connect to it.
I have a script that will do this now, but it would be excellent if Atera could build this into the agent so it isn't a guessing game. Rebooting into Safe Mode remotely can break my access if something goes wrong, and since 95% of what I do is entirely remote, having a reliable way to do this is really important.
23 votes -
Change linux command prompt / terminal user
Command prompt / terminal is opened as root. It would be great to define another user account which lower privileges. Also the terminal is not working if root has /sbin/nologin set.
2 votes -
Create contacts from the asset flow
Being able to create a new contact from the assets flow so if I started to work on an asset and then realize I don't have a contact, I don't have to go out of the flow.
3 votes -
connect multiple 3rd party accounts for the same app
Allow multiple connections for the same 3rd party app using different accounts. We are an MSP for government entities who would like to keep their accounts under their own name to ensure security and ease-of-mind if switching to a different MSP. We would still like to connect multiple of our clients to our Atera account for remote access and streamlining purposes, while keeping separation of finances and titles between customers.
1 vote -
Creation of a ticket each time a computer is shut down from the helpdesk
It would be good if a ticket were created automatically each time a computer was requested to be shut down, from the helpdesk.
This would allow for a more detailed history of actions on each computer.1 vote -
Knowledge base overhaul + Numbering and sequence
Please add the ability to sort the categories (Numberung, sequence)
Also make a full overhaul of the Interface it looks like 2010. Simplicity and realtime movement of Articles to Customers, Sections, BusinessUnits.3 votes -
Change System & Tickets Date Format
Please add on the new feature update a possibility to change the system date format to have other format as default. We are exporting timesheet and the date format are set to US which does not work for us as we are in Australia. This is a must setting that you should be looking to implement.
50 votesHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
-
Ability to merge tickets using the API
We have some automatically generated tickets that we would like to automate merging into parent tickets. From what I can see the API doesn't have an option to merge tickets.
1 vote -
upload software for bundles
We would like to be able to upload installers for software that is not available under bundles
Another idea - Could you add the SentinelOne installers?
7 votes
- Don't see your idea?