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Add Online Status to "Generic Devices" in API
Currently, its possible to check the online status of Agents, TCP Devices, SNMP Devices, and HTTP Devices via an API Call, but for some reason Generic Devices do not have any indication of their online status.
We just need an "Online" property on generic devices like all the other devices.
1 vote -
Atera agent virus prescan verification
This may seem finicky but I've been asked recently. Is there a way to verify that the agent updates haven't been tampered with like they were with other MSP agents ( Kaseya... ). Some of my customers are getting a little antsy about having an agent on their servers and workstations. I think it would be helpful if there was a way to visibly show them that the agent updates were scanned and safe.
Appreciate any insight on this. :)
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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ScalePad
We've started using ScalePad. I know Atera integrates with them already, however, their Software monitoring doesn't currently work with Atera. They current integrate with ConnectWise, Datto, Kaseya, Ninja, N-able, Cisco, and Microsoft Endpoint Manager. I love using Atera and do not want to sign up for 1 license on another RMM to install it on everything just to use this feature. Thanks!
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Self-Help for our customers
Self-help: ability to expose some automated functions to clients from Atera like: a script that cleans up cache; cleans up computer.; makes it runs faster. Right now in order to run script, client has to call the HD and clean the computer. little icon in the tool bar (where agent is), and click and then be able to do that on themselves.
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add alert sound when you receive new message
Chat function: only alert you get is a little number that pops up at the top of screen. if you are halfway down the screen you never see it.
Have to be more visible.3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customer Feedback to shown as Reviews on Google
Customer Satisfaction score that our customers leave us could be then added to Google Reviews of our company , so other potential customers can see what our current clients are saying.
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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User specific setting to enable or disable Atera's new interface
Currently, the toggle to enable or disable Atera's new interface is a global setting. It would be much better if this were a user-specific setting.
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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firewall
I would like to be alerted if unexpected ports are opened on the company firewall, a very simple pen test that scans a specified public IP (or URL) and checks if any non specified ports are open. It would be an automatic scan that runs once a day.
2 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Quick replies per Customer
I would like to have quick replies per customer and one category that all can see.
When a ticket arrives we would like to only see the general quick reply’s for all customers and all the specific reply’s I made for that customer.
1 vote -
Tickets on Google Calendar formatting
When tickets are sent to Google calendar, if the customer name would be added either in place of or in addition to the Atera ticket number
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Make devices easier to search
Current filter function is virtually unusable to look for a specific device. I'd recommend a simple search bar to would compare the results for not only machine name but for current logged in user and possibly others.
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Branded Login Screen for Technicians
All of the branding is nice with one exception. When our techs are logging in at customer sites, it comes up Atera when they login. We run the risk of them 'going around us' when they know our vendor partners. It would be great to go that last step and brand the login screen for us. I know it only takes a second to login and get to our logo but in certain instances we set up our clients as a tech as a service to them.
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Import tickets from Kaseya BMS
For MSPs that are moving away from existing RMM platforms to Atera, it would be great to have a more robust migration path. I'm putting this idea in the ticket area and specifically to be able to import historical tickets from Kaseya BMS into Atera, but I could see this being valuable to other MSPs coming from other platforms, and not just ticketing data.
2 votes -
Multilanguage Support
Support automatic Language so it will be displayed in OS Langauge
2 votes -
CRM Functionality
Would love to see a CRM component for tracking opportunities and tasks
1 vote -
Printing
Can there be an option to print a ticket, if a device is broken I would like to add the incident form
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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purchase form or custom form
It would awesome to allow custom forms within the Customer Portal. Example: user wants a keyboard for their work computer. We could program a form with standardized equipment the employee could select from while submitting a ticket
2 votes -
Please add a way to stop Alerts for a whole customer for extended amounts of time
For our maintenance we need to be able to stop alerts customer wide. Right now it is an extremely cumbersome and limited function that needs to be extended. Your competitor has had this feature implemented long ago and we are considering switching back to them because of this issue.
2 votes -
Custom Email Templates (Client Side) for Ticketing
Hi,
Customization of email templates to the client is critical. This option in Atera would be a wonderful addition.
1 vote -
Agent offline Check box
Would like the ability to have a checkbox or some other way to exclude an agent from patch reports. As in the agent is offline and in storage or just offline but you want to keep them for asset history. A checkbox would tell the reports to exclude the agent from populating and clogging up the report. you could also run the reverse as a report showing all offline agents
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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